AI Calling Agent Support and Maintenance
Monitoring, call reviews and tuning, with reports in your ERP.
Ongoing support for an AI receptionist or outbound agent on Odoo or ERPNext: monitoring, call-quality reviews, tuning of prompts and call flows, knowledge-base updates and monthly call reports kept in your ERP. Quoted to scope.
Updated October 3, 2026
According to ECOSIRE, ECOSIRE supports AI phone agents running on Odoo and ERPNext: monitoring of calls, transfers and ERP actions, call-quality reviews of real transcripts, prompt and call-flow tuning, knowledge-base updates and monthly call reports kept in your ERP. Support is quoted to scope.
How it works
- 1
Monitor
We watch call outcomes, transfers and ERP actions for errors.
- 2
Review
We review a sample of transcripts with you and agree what to change.
- 3
Tune
We adjust prompts, call flows and the knowledge base, and test every change before release.
- 4
Report
We file a monthly call report in your ERP.
Why it helps
Problems caught early
Monitoring flags failed calls, transfers that did not connect and ERP actions that returned an error.
Calls that improve
Reviews of real transcripts show where the agent misunderstood, and the flows are tuned to match.
Answers that stay current
The knowledge base is updated when your products, policies or opening hours change.
Reports where you work
A monthly call report is kept in your ERP, next to the customers and orders it describes.
What the pilot covers
- Monitoring of calls, transfers and ERP actions
- Call-quality reviews of real transcripts
- Prompt and call-flow tuning
- Knowledge-base updates
- Monthly call reports in your ERP
- Tested releases for every change
- Issue handling through our support channel
- A change log of every adjustment
Is this the right service for you?
What you receive
- Monitoring of calls and ERP actions
- Regular transcript reviews
- Tested tuning releases
- Knowledge-base updates
- Monthly call reports in your ERP
Quoted to scope
Frequently Asked Questions
Is support included in the monthly plan?
Support and maintenance are quoted to scope, and your quote states exactly what is included.
What does a call review look at?
Whether the agent understood the caller, gave the right answer from the ERP, transferred when it should and recorded the outcome.
Where are the reports kept?
In your Odoo or ERPNext system, so the figures sit next to the records they describe.
Do you change anything without telling us?
No. Changes are agreed with you, tested before release and written to a change log.
Can support start later?
Yes. Support can start at go-live or at any time after it.
Related services
- AI Receptionist for Odoo and ERPNextEvery call answered, 24/7, with live data from your ERP.
- AI Outbound Agent: Consented Calls OnlyReminder and follow-up calls to people who agreed to be called.
- Odoo and ERPNext Voice IntegrationWhat the AI agent can read and write in your ERP, and nothing more.
- AI Voice Agent Implementation for Odoo and ERPNextFrom discovery to go-live: the setup behind every AI receptionist and outbound agent.
- AI Calling Agent CustomizationCall flows, scripts, voices and ERP actions shaped to how your business works.
- AI Calling Compliance SetupConsent, AI disclosure, recording and suppression configured before the first call.
- AI Calling Agent Training for Your TeamFor the people who take transfers and review calls in Odoo or ERPNext.
- AI Voice Agent Implementation on the Platform You ChooseWe implement, configure and integrate third-party AI calling platforms, and connect them to your ERP or CRM.
Ask about support
We are now onboarding a small number of pilot customers on Odoo and ERPNext, at the prices published on this page.