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Early access

AI Calling Agent Customization

Call flows, scripts, voices and ERP actions shaped to how your business works.

Customization for an AI receptionist or outbound agent that already runs on Odoo or ERPNext: custom call flows and intents, scripts, voices and languages, including Arabic and Urdu as they become available, business-hours and escalation rules, and custom ERP actions beyond the standard list. Quoted to scope.

Updated October 3, 2026

According to ECOSIRE, ECOSIRE customizes AI phone agents running on Odoo and ERPNext: custom call flows and intents, scripts, voices and languages, business-hours and escalation rules, and custom ERP actions approved by you. Every change is quoted to scope, tested with scripted calls and reviewed after release.

How it works

  1. 1

    Scope

    We document the change you want: the call, the intent, the rule or the ERP action.

  2. 2

    Quote

    You receive a written quote for that scope before any work starts.

  3. 3

    Build and test

    We build the change and test it with scripted calls on your test database.

  4. 4

    Release

    The change goes live, and we review the first calls with you.

Why it helps

Calls that follow your process

Intents and call flows are built around how your team actually handles each kind of call.

Rules for hours and escalation

Different behaviour out of hours, on holidays or for priority customers, with clear escalation to the right person.

Voices and languages

Voice and language choices per number, including Arabic and Urdu voices as they become available.

ERP actions specific to you

Custom reads and writes for the records your business depends on, each one approved by you.

What the pilot covers

  • Custom intents and call flows
  • Scripts and wording for each call type
  • Voice selection per number or call type
  • Arabic and Urdu voices as they become available
  • Business-hours, holiday and escalation rules
  • Routing rules for priority customers
  • Custom ERP reads and writes, approved by you
  • Scripted tests before every release

Is this the right service for you?

A good fit if

  • Your calls follow a process the standard flows do not cover

  • You need different behaviour by time, number or customer

  • You need an ERP action beyond the standard list

Probably not a fit if

  • You have not set up an agent yet; start with implementation

  • You need Arabic or Urdu voices today; they are being prepared

What you receive

  • A written scope and quote for each change
  • The change built and tested on your test database
  • Updated call-flow documentation
  • A review of the first calls after release

Quoted to scope

AI Calling Agent Customization is quoted after a scoping call, in writing, before any work starts.

Frequently Asked Questions

How is customization priced?

It is quoted to scope. You receive a written quote for the change before any work starts.

Can the agent speak Arabic or Urdu?

English is available first. Arabic and Urdu voices are being prepared during the pilot; once ready, they can be set per number or per call type.

Can it follow different rules out of hours?

Yes. Business-hours, holiday and escalation rules decide what the agent does, and who it transfers to, at each time.

Can you add an ERP action that is not on the standard list?

Yes, if it can be done safely through a permission-limited ERP user. Each custom action is approved by you and tested before it goes live.

Do we need the implementation first?

Yes. Customization changes an agent that is already set up on your Odoo or ERPNext system.

Related services

Describe your customization

We are now onboarding a small number of pilot customers on Odoo and ERPNext, at the prices published on this page.

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