Dynamics 365 CE / Sales eCommerce Lead & Order Connector

Key Features

Store and marketplace customers upserted into Dynamics 365 CE as Contacts and Accounts with a stable external-ID key for cross-channel matching

Web orders projected into CE as Sales Orders, with B2B carts optionally creating qualified Opportunities and quotes

Order line items, currency, tax, shipping and order status mapped to CE order detail records

Marketplace messages, returns and complaints auto-created as Service Cases, linked to the originating order

360-degree merged customer timeline across storefront, marketplace and ERP channels in one CE form

Power Automate cloud flow templates for customer sync, order ingestion and case creation, owned and editable by your team

Duplicate-detection rules and column-level field mappings tuned to your channels so the same buyer never forks into two records

Delivered as a managed Dataverse solution with dedicated security roles and least-privilege access

Optional Business Central AL bridge — table/page extensions, event subscribers and OData/REST API exposure — when commerce data also reconciles into BC

Scheduled and event-driven sync, with retry, error logging and a reconciliation report to catch failed records

Configurable order-status writeback to the storefront when fulfilment is driven from CE or BC

Built, installed on your tenant, documented and supported by ECOSIRE under your Power Platform governance

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

This is a build-to-order Dynamics 365 Customer Engagement (Sales/Service) integration — not an instant AppSource download. ECOSIRE builds, installs and supports it on your own Dataverse/Power Platform environment so your online buyers stop living in a separate silo from your sales and service teams.

We connect your storefront or marketplace (Shopify, WooCommerce, Magento, Amazon, eBay, or your headless commerce API) to Dynamics 365 CE through a Power Platform integration layer. Store customers are upserted as CE Contacts and Accounts with a stable external-ID key, so the same buyer is never duplicated across channels. Each web order is projected into CE as a Sales Order (or a qualified Opportunity for B2B quote flows) with line items, currency and order status. Marketplace messages, returns and complaints become Cases routed to your Service team, with the originating order linked for full context.

The build is delivered as a managed Dataverse solution plus a set of Power Automate cloud flow templates (customer sync, order ingestion, case creation) and, where your commerce data also lives in Business Central, AL-side glue — table/page extensions, event subscribers and OData/REST API exposure — so the two systems reconcile cleanly. We add the security roles, column-level mappings, duplicate-detection rules and a 360-degree merged customer timeline view across web, marketplace and ERP.

Because every storefront, field mapping and order workflow differs, we scope your exact channels and entities first, then build to that spec. The result is installed on your tenant under your governance, documented, and backed by an explicit delivery lead time and a support window. You own the solution; ECOSIRE keeps it running.

What you get

A managed Dataverse solution package installed on your Dynamics 365 CE (Sales/Service) environment

Power Automate cloud flow templates for customer sync, order ingestion and case creation, transferred to your tenant

Custom field mappings, duplicate-detection rules and the merged 360-degree customer timeline view configured to your channels

Dedicated CE security roles and connection references provisioned for least-privilege operation

Optional Business Central AL extension (table/page extensions, event subscribers, OData/REST endpoints) where BC reconciliation is in scope

Solution documentation, field-mapping sheet, admin runbook and a post-go-live support window

Who this is for

Online Sales Manager on D365 Sales

Runs the sales team in Dynamics 365 Sales and needs every web and marketplace order to land as a CE order or opportunity automatically, so reps work one pipeline instead of exporting CSVs from each storefront.

Customer Service Lead on D365 Customer Service

Owns the Service queue and wants marketplace messages, returns and complaints to arrive as Cases linked to the buyer's order history, eliminating the swivel-chair between seller portals and CE.

Power Platform / Dynamics Admin

Governs the Dataverse environment and demands a managed solution, named security roles, connection references and editable flows — not opaque code — installed cleanly under their own governance and ALM.

How Dynamics 365 CE / Sales eCommerce Lead & Order Connector Compares

Criterion	ECOSIRE	Custom Build	Competitor
eCommerce/marketplace customers synced into CE as Contacts/Accounts	Included	Partial support	Partial support
Web orders create CE Sales Orders / Opportunities automatically	Included	Partial support	Partial support
Marketplace messages/returns become linked Service Cases	Included	Partial support	Not included
360-degree merged cross-channel customer timeline	Included	Partial support	Partial support
Delivered as a managed Dataverse solution with editable Power Automate flows you own	Included	Partial support	Not included
Optional Business Central AL bridge (extensions, event subscribers, OData/REST)	Included	Partial support	Not included
Built, installed and supported on your tenant by the vendor with a defined lead time	Included	Not included	Not included
Field mappings and duplicate rules tuned to your exact channels	Included	Included	Partial support

Frequently Asked Questions about Dynamics 365 CE / Sales eCommerce Lead & Order Connector

How long does delivery take and what is the build process?

After purchase we run a short scoping call to confirm your storefront/marketplace channels, the CE entities involved (Contact, Account, Sales Order, Opportunity, Case) and your exact field mappings. Typical delivery is about 2 to 4 weeks depending on the number of channels and the complexity of your order and case workflows. We build in a sandbox, demo it to you, then install the managed solution on your production environment. This is a build-to-order engagement — there is no instant AppSource download.

Is this an AppSource app I can just install myself?

No. This is custom-built and installed by ECOSIRE as a per-environment managed Dataverse solution on your own tenant, with optional Business Central AL extension where BC reconciliation is in scope. We deliver it under your Power Platform governance, hand over editable Power Automate flows and documentation, and you own the solution. We do not publish or sell it as a self-service AppSource listing.

What ongoing support and updates are included?

The one-time build includes a post-go-live support window for bug fixes and mapping adjustments. After that, you can keep an optional support and maintenance retainer covering storefront/marketplace API changes, CE and Business Central platform updates, monitoring of failed-record reconciliation, and new channel or field additions. Because you own the solution, you can also have your own admins maintain the flows — the documentation and runbook are written for that.

Which storefronts and marketplaces can you connect?

We commonly connect Shopify, WooCommerce, Magento, Amazon and eBay, plus headless or bespoke commerce platforms that expose a REST/GraphQL API. The connector uses the Dataverse and Business Central OData/REST APIs on the Dynamics side. During scoping we confirm each channel's API capabilities — read access to customers and orders, and writeback for order status where you need it.

How are duplicate customers and multi-channel buyers handled?

Every external customer is keyed by a stable external ID per channel and matched against existing CE Contacts and Accounts using duplicate-detection rules we tune to your data (email, normalized name, tax ID). A buyer who orders on Shopify and messages you on Amazon resolves to one CE record with a merged 360-degree timeline, so reps and agents see the full cross-channel history instead of fragmented duplicates.