Illustrative previewA per-tenant Business Central extension for non-conformance reports, root-cause analysis and corrective/preventive actions — built, installed and supported by ECOSIRE on your tenant, with full workflow and audit trail for ISO 9001.
Key Features
NCR card and list as native AL table/page extensions, with table relations to Item, Lot No. Information, Production Order, Sales/Purchase Order and Vendor for full lot-to-supplier traceability
Structured 5-Why and 8D (D1–D8) root-cause workflow with stage tracking from Open through Investigation, CAPA, Verification and Closed
CAPA action records with assigned owner, due date, action type (corrective vs preventive) and effectiveness-verification step
Job Queue–driven escalation: overdue CAPAs auto-notify owners and quality managers on a scheduled background entry
Supplier Corrective Action Request (SCAR) documents linked to the Vendor card, with response due dates and acceptance status
Cost-of-quality capture (scrap, rework, return cost) and recurrence counters surfaced as FlowFields for management dashboards
Approval routing on Business Central's native workflow and document-approval engine, with delegation and approval-entry history
Event subscribers that auto-create an NCR from a rejected purchase receipt, failed quality inspection or item-tracking flag
Full audit trail via the platform Change Log plus extension-level activity logging on every status transition
Dedicated permission sets (read-only auditor, quality engineer, quality manager) aligned to BC's permission model
OData v4 / REST API endpoints (API pages) exposing NCR and CAPA data for external reporting and integrations
Optional Power BI report pack and Dataverse virtual-table integration for Power Platform automation and Power Apps
Recurrence and 8-D pareto views to identify repeat offenders by item, vendor or defect category
Document attachments and links (CAD, photos, test certificates) on the NCR via BC's media and link fields
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.
- 3
Go live + support
You go live in about 2–4 weeks, with a post-launch support window.
About this Product
Microsoft Dynamics 365 Business Central handles items, lots, production orders and vendors — but it has no native quality module for logging non-conformances or driving a closed-loop CAPA process. Quality teams pursuing ISO 9001 end up tracking it all in spreadsheets that disconnect from the ERP and collapse under audit.
Non-Conformance & CAPA Management is an AL extension that ECOSIRE builds, installs and supports directly on your Business Central environment. It is not an instant AppSource download — we scope it to your processes, develop it against your tenant, and deploy it as a per-tenant extension you own.
The extension adds a Non-Conformance Report (NCR) card and list, implemented as new AL tables and pages, with table relations to Item, Lot No. Information, Production/Sales/Purchase Order and Vendor so every NCR is traceable to the lot, order and supplier that caused it. A structured 5-Why and 8D root-cause workflow drives each NCR through Open → Investigation → CAPA → Verification → Closed states. Corrective and preventive actions are assignable records with owners, due dates and Job Queue–driven escalation reminders. Supplier Corrective Action Requests (SCAR) link to the vendor, and cost-of-quality plus recurrence are captured as FlowFields for management reporting.
Approvals run on Business Central's native workflow engine and document-approval framework, so sign-offs are enforced and every change is captured by the platform's Change Log for a defensible audit trail. Event subscribers can auto-raise an NCR from a failed inspection or rejected receipt. We ship dedicated permission sets and, where required, expose NCR/CAPA data via the standard OData/REST API or surface it in Power BI and the Power Platform via Dataverse.
What you get
- Scoped requirements and a process-fit workshop mapping your quality flow to NCR, root-cause and CAPA states before any code is written
- A signed, per-tenant Business Central AL extension (.app) built for your environment — source-owned by you, no AppSource lock-in
- Installation on your sandbox first, then production, via the BC Admin Center / extension management as a per-tenant deployment
- Configured permission sets, approval workflows and Job Queue entries for escalation, set up in your tenant
- API pages and, where requested, Power BI / Dataverse integration wired to your Power Platform environment
- User and administrator documentation plus a recorded handover/training session for the quality team
- Source code handover and a defined warranty/support window with an SLA for fixes and BC version-update compatibility
Who this is for
Quality Manager pursuing ISO 9001
Owns the QMS and needs a closed-loop, auditable CAPA process inside the ERP rather than disconnected spreadsheets, with evidence ready for certification audits.
Manufacturing Quality Engineer
Logs daily non-conformances on the shop floor, runs 5-Why/8D investigations, and assigns corrective actions tied to the actual lot, production order and defect.
Supplier Quality / Procurement Lead
Issues SCARs to vendors, tracks supplier response and effectiveness, and uses recurrence and cost-of-quality data to drive supplier scorecards.
Business Central Administrator / IT Lead
Wants a clean per-tenant extension that respects BC's permission model, upgrades safely across BC release waves, and exposes data via standard OData/Dataverse without custom hacks.
How Non-Conformance & CAPA Management Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| NCR linked to lot, order and vendor inside the ERP | Included | Partial support | Partial support | |
| Structured 5-Why / 8D root-cause workflow | Included | Partial support | Partial support | |
| CAPA assignment, due dates and Job Queue escalation | Included | Partial support | Included | |
| Supplier Corrective Action Request (SCAR) linked to Vendor | Included | Partial support | Partial support | |
| Cost-of-quality and recurrence tracking | Included | Partial support | Partial support | |
| Native BC approval workflow + Change Log audit trail | Included | Partial support | Partial support | |
| Tailored to your exact quality process | Included | Included | Not included | |
| Customer owns the AL source code | Included | Included | Not included | |
| OData/REST API + Power BI / Dataverse integration | Included | Partial support | Partial support | |
| Built, installed and supported for you (no in-house AL team needed) | Included | Not included | Partial support |
Frequently Asked Questions about Non-Conformance & CAPA Management
How long does delivery take, and is this on AppSource?
This is a build-to-order extension, not an instant AppSource download. Typical delivery is 3–5 weeks: a scoping workshop, AL development against a sandbox, your UAT, then production install. The exact timeline is confirmed after scoping, since it depends on how much your NCR/CAPA flow deviates from the standard pattern and whether Power BI/Dataverse integration is in scope.
What ongoing support and updates do I get?
The build includes a warranty window and an ongoing support option covering bug fixes, configuration help and compatibility with Business Central's twice-yearly release waves (so the extension keeps installing cleanly as Microsoft updates BC). You own the AL source, so you can also extend it yourself or have ECOSIRE add modules later under a support agreement.
How is it installed without disrupting our live environment?
It deploys as a per-tenant extension. We install and test on your Business Central sandbox first, run UAT with your quality team, then publish to production through the Admin Center extension management. Because it is an extension (not customized base code), it layers cleanly over standard BC and is removable.
Can it auto-create non-conformances from existing transactions?
Yes. We use AL event subscribers to hook into events such as rejected purchase receipts, failed quality inspections or item-tracking flags, so an NCR can be raised automatically with the source lot, order and vendor pre-populated. The exact triggers are agreed during scoping.
Will the audit trail hold up for an ISO 9001 certification audit?
It is designed for that. Every status transition is logged, approvals run on BC's native document-approval engine with full approval-entry history, and the platform Change Log captures field-level changes. Auditors get a defensible, time-stamped record from NCR creation through CAPA verification and closure, all inside the ERP.
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Non-Conformance & CAPA Management
A per-tenant Business Central extension for non-conformance reports, root-cause analysis and corrective/preventive actions — built, installed and supported by ECOSIRE on your tenant, with full workflow and audit trail for ISO 9001.
- NCR card and list as native AL table/page extensions, with table relations to Item, Lot No. Information, Production Order, Sales/Purchase Order and Vendor for full lot-to-supplier traceability
- Structured 5-Why and 8D (D1–D8) root-cause workflow with stage tracking from Open through Investigation, CAPA, Verification and Closed
- CAPA action records with assigned owner, due date, action type (corrective vs preventive) and effectiveness-verification step
- Job Queue–driven escalation: overdue CAPAs auto-notify owners and quality managers on a scheduled background entry