Email Marketing & Newsletters for Dynamics 365

Key Features

Drag-and-drop email builder rendered via Business Central page extensions — reusable content blocks, merge fields, and live preview with no HTML required

Marketing segments built as filtered queries over Contacts, Customers, and custom CRM dimensions, refreshed automatically through the Job Queue

Open and click tracking written back to the native contact interaction timeline via AL event subscribers

Scheduled sends and event-triggered campaigns (e.g. on new contact, order posted, or anniversary date) driven by the Job Queue

A/B subject-line testing with automatic winner selection by open rate over a configurable sample window

Email gateway integration of your choice — SendGrid, Amazon SES, or Microsoft 365 via Microsoft Graph

Tracking pixels and click-redirect links logged per recipient for accurate engagement attribution

Bounce, complaint, and unsubscribe handling with automatic suppression-list enforcement before every send

Reusable newsletter and campaign templates stored in dedicated extension tables (table extensions where contact fields are added)

Campaign dashboards surfacing sends, opens, clicks, and bounces inside Business Central Role Centers

REST/OData API endpoints exposing campaign and engagement data to Power BI and Power Automate

Granular permission sets separating campaign authors, approvers, and read-only analytics viewers

Per-tenant extension packaging — installed on your environment, no shared multi-tenant data

Optional Dataverse / Power Platform sync for organizations running CE alongside the Power Platform

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

Email Marketing & Newsletters for Dynamics 365 is a build-to-order Business Central extension that gives marketing teams a real campaign tool inside the ERP they already use — without paying for full Dynamics 365 Customer Insights – Journeys licensing.

This is not an instant AppSource download. ECOSIRE builds the extension in AL, packages it as a per-tenant extension, installs it on your Business Central environment (cloud SaaS or on-prem), and supports it afterward. You get source-aligned delivery scoped to your tenant, your sending domain, and your data model.

The extension ships a drag-and-drop email builder rendered through Business Central page extensions, so non-technical marketers compose newsletters with reusable content blocks and merge fields — no HTML required. Marketing lists are built as segments over CRM data (Contacts, Customers, and any custom dimension you track) using filtered queries, and they refresh on a schedule via the Job Queue.

Sends run through your chosen email gateway — we wire delivery to SendGrid, Amazon SES, or Microsoft 365 (Graph) depending on your compliance and volume needs, with per-message tracking pixels and click-redirect links. Every open and click is written back to the contact's interaction log through AL event subscribers, so engagement appears on the native timeline alongside orders and activities.

Scheduled and event-triggered sends, A/B subject-line testing, unsubscribe handling, and bounce capture are all included. Data is exposed for Power BI and Power Automate through the Business Central REST/OData API, and access is governed by dedicated permission sets.

Pricing is a one-time build fee. Scope, sending volume, and gateway choice are confirmed during discovery before any code is written.

What you get

A per-tenant Business Central extension (.app) built in AL, version-pinned to your environment's platform and application version

Installation and publishing on your Business Central tenant (cloud SaaS or on-prem), including extension upload and activation

Email gateway configuration (SendGrid, Amazon SES, or Microsoft 365 Graph) wired to your verified sending domain

Configured permission sets and a deployment guide for assigning campaign, approver, and analytics roles

Source AL code handover plus a technical README covering tables, page extensions, event subscribers, and Job Queue setup

Admin and end-user documentation, a walkthrough handover session, and a defined post-launch support and update window

Who this is for

Marketing Manager on Dynamics 365 CE

Runs newsletters and nurture campaigns but cannot justify full Customer Insights – Journeys licensing. Wants campaign tooling that lives where the CRM data already is.

CRM / Business Central Administrator

Owns the tenant and is responsible for extensions, permission sets, and Job Queue health. Needs a clean per-tenant install that does not fork the data model or break upgrades.

Operations Lead at an SMB

Wants opens and clicks to appear on the same contact timeline as orders and quotes, so sales and marketing work from one record instead of a disconnected email tool.

How Email Marketing & Newsletters for Dynamics 365 Compares

Criterion	ECOSIRE	Custom Build	Competitor
No-code drag-and-drop builder inside Business Central	Included	Partial support	Partial support
Segments built directly from live CRM data	Included	Included	Partial support
Open/click tracking on the native contact timeline	Included	Partial support	Partial support
Scheduled and event-triggered sends via Job Queue	Included	Included	Partial support
A/B subject-line testing	Included	Partial support	Included
Installed and supported on your tenant by the builder	Included	Partial support	Not included
Per-tenant extension with source code handover	Included	Included	Not included
One-time cost, no per-contact or per-message subscription	Included	Included	Not included

Frequently Asked Questions about Email Marketing & Newsletters for Dynamics 365

Is this an instant AppSource download?

No. This is a build-to-order extension. ECOSIRE builds it in AL against your specific Business Central platform and application version, packages it as a per-tenant extension, and installs it on your environment. You are paying for a scoped build, installation, and support — not a self-service marketplace download.

What is the delivery lead time?

Typical delivery is 2 to 4 weeks from a confirmed scope, depending on your sending volume, chosen email gateway, and any custom segmentation or Dataverse sync. Discovery comes first: we confirm your environment version, sending domain, and gateway, then build, test on a sandbox, and publish to production.

How does ongoing support and updates work?

Every build includes a defined post-launch support window for fixes and configuration help. Because the extension is version-pinned to your environment, Business Central's twice-yearly major updates can require a recompile — we offer ongoing maintenance to keep the .app compatible and to re-publish after platform upgrades.

Will it touch my existing Business Central data or upgrades?

It is installed as a per-tenant extension using table extensions and event subscribers — it adds fields and logic without modifying base tables, so it follows Microsoft's extensibility model and does not block standard upgrades. Engagement data is written to the native interaction log so it appears on contact timelines.

Which email gateway do you use to actually send?

Your choice, wired during the build: SendGrid or Amazon SES for high-volume marketing with detailed deliverability tooling, or Microsoft 365 via Microsoft Graph if you prefer to send through your existing tenant. Sending domain authentication (SPF, DKIM, DMARC) is part of setup.