SMS Marketing & Cart Recovery

Key Features

TCPA- and GDPR-aware SMS opt-in capture with stored consent timestamp, source, and IP in customer metafields

Automated abandoned-cart SMS flows triggered by checkouts/create and checkouts/update webhooks

Browse-abandonment SMS flows driven by on-site events and Shopify customer activity

Two-way SMS conversations enriched with live order context (line items, fulfillment status, tracking) via Admin GraphQL API

Subscriber segmentation by purchase history, location, and RFM tier

Campaign scheduling with quiet-hours and timezone-aware send windows

Per-campaign and per-flow revenue attribution mapped back to real Shopify orders

STOP / HELP / UNSTOP keyword handling and automatic suppression-list management

Connects to your own SMS provider account (Twilio or regional aggregator) so you control sender numbers and rates

Mandatory data-privacy webhooks wired (customers/data_request, customers/redact, shop/redact) for app compliance

Consent and message state stored in order and customer metafields for portability inside Shopify admin

Themed checkout and on-site opt-in placements matched to your store design

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Shopify.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

SMS Marketing & Cart Recovery is a dedicated text-messaging channel built directly into your Shopify store, not a generic widget bolted on top. ECOSIRE designs, builds, and installs it as a custom Shopify app for your store, so opt-in capture, automated flows, and reporting all live inside the systems you already use.

This is build-to-order: after purchase, ECOSIRE engineers configure the app to your store, your SMS provider account (such as Twilio or a regional aggregator), your theme, and your compliance requirements — then install and support it. It is not an instant App Store download.

On the technical side, the app authenticates via Shopify OAuth and uses the Admin GraphQL API plus webhooks (checkouts/create, checkouts/update, orders/create, customers/data_request) to drive abandoned-cart and browse-abandonment flows in real time. Subscriber consent state, last-touch attribution, and per-customer SMS preferences are stored in customer and order metafields, keeping data portable inside your Shopify admin.

Opt-in collection is TCPA- and GDPR-aware: themed checkout and on-site capture points record consent timestamp, source, and IP, with honored STOP/HELP keyword handling and quiet-hours windows. Two-way conversations surface full order context — line items, fulfillment, and tracking — so support and sales replies are grounded in real data. Segmentation and scheduling target by purchase history, location, or RFM tier, and revenue attribution ties recovered carts and campaign clicks back to actual Shopify orders so you can see real dollars per send. ECOSIRE delivers a configured, tested install plus documentation and a support window.

What you get

A custom Shopify app built for your store, installed via OAuth with least-privilege Admin API scopes

Configured SMS provider integration (Twilio or your chosen aggregator) using your own account and sender numbers

Live abandoned-cart and browse-abandonment flows wired to Shopify webhooks and tested end to end

Compliance-ready opt-in capture points with STOP/HELP keyword handling and consent logging

Segmentation, scheduling, and two-way inbox configured for your team

Revenue-attribution reporting tied to real Shopify orders

Admin walkthrough plus written setup and operations documentation

Post-delivery support window for fixes and configuration adjustments

Who this is for

DTC Marketing Manager

Runs email and paid channels for a US/UK Shopify store and wants a higher-converting, dedicated SMS channel with cart-recovery flows and clear revenue attribution per campaign.

Ecommerce Founder / Operator

Owns a growing store and wants more recovered revenue without paying escalating per-message markups to an off-the-shelf app — preferring to own the build and bring their own SMS provider account.

Customer Experience Lead

Needs a two-way SMS inbox where replies show real order context so support and sales conversations resolve faster and stay compliant with STOP/HELP and quiet-hours rules.

How SMS Marketing & Cart Recovery Compares

Criterion	ECOSIRE	Custom Build	Competitor
Native Shopify SMS marketing and automated cart-recovery flows	Included	Partial support	Included
Bring your own SMS provider account (no per-message platform markup)	Included	Included	Not included
Tailored to your store, theme, and compliance jurisdictions	Included	Included	Partial support
No build wait — available immediately	Not included	Not included	Included
Two-way conversations enriched with live Admin GraphQL order context	Included	Partial support	Partial support
Per-campaign revenue attribution tied to real Shopify orders	Included	Partial support	Included
One-time build cost with no mandatory monthly platform subscription	Included	Included	Not included
Built-in support and Shopify API-version maintenance plan	Included	Not included	Included

Frequently Asked Questions about SMS Marketing & Cart Recovery

Is this an instant download from the Shopify App Store?

No. This is a build-to-order app. After purchase, ECOSIRE builds and configures it for your specific store, theme, SMS provider, and compliance needs, then installs it via Shopify OAuth. You receive a working, tested install rather than a self-serve App Store download.

How long does delivery take?

Typical delivery is about 2 to 4 weeks after we receive store access and your SMS provider details, depending on customization, theme complexity, and how many flows you need. We confirm a firm timeline during kickoff and keep you updated through build, testing, and install.

What ongoing support and updates are included?

Every build includes a post-delivery support window for bug fixes and configuration adjustments, plus written documentation and an admin walkthrough. After that window, ECOSIRE offers ongoing support and update plans to keep the app aligned with Shopify API version changes and your evolving campaigns.

Do I need my own SMS provider account?

Yes, and that is an advantage. The app connects to your own Twilio or regional aggregator account, so you control sender numbers, deliverability, and per-message rates with no platform markup on top of carrier costs.

How does it stay compliant with TCPA and GDPR?

Opt-in capture records consent timestamp, source, and IP in Shopify metafields, honors STOP/HELP keywords and quiet-hours windows, maintains a suppression list, and wires Shopify's mandatory privacy webhooks (customers/data_request, customers/redact, shop/redact). ECOSIRE configures these for your jurisdictions, though you remain responsible for your own legal compliance.

Will the cart-recovery flows work with my current theme and checkout?

Yes. Flows are driven server-side by Shopify webhooks (checkouts/create, checkouts/update, orders/create) and the Admin GraphQL API, so they work regardless of theme. On-site opt-in placements are matched to your store design during the build.