Quick facts
- Price
- $499.00 USD
- shopify versions
- —
- Setup time
- 20160 min
- License
- One-time perpetual
- Languages
- 11 languages
One-time Purchase
Returns & Exchanges Portal (RMA)
A branded self-service returns and exchanges portal for your Shopify store, custom-built by ECOSIRE to retain revenue through exchange-first and store-credit-first flows, automated eligibility rules, and prepaid return labels.
$499.00USD
No payment now. This sends a quote request to our team — we'll follow up by email with pricing and next steps.
Key Features
Branded, theme-matched self-service return portal hosted on your domain — no generic third-party look
Exchange-first flow: even swaps and variant/size exchanges surfaced before any refund option
Store-credit-first incentive logic using Shopify native store credit accounts (optional bonus credit over cash)
Automated return rules engine driven by order date, product tags, type, collection, and metafields
Eligibility and final-sale enforcement so non-returnable items never enter the flow
Prepaid return label generation through your own carrier account (e.g. Shippo, EasyPost, or carrier API)
Refund, exchange, and restock automation via Shopify Return and ReverseFulfillment GraphQL objects
Multi-location inventory restock routing — returned items credited to the correct warehouse
Admin review queue for manual approvals, inspection notes, and full RMA audit history
Real-time sync via Shopify webhooks (orders/create, returns, refunds) with retry handling
Customer status emails for return requested, approved, label issued, and resolved
Exportable returns reporting (reason codes, exchange vs refund rate, restock outcomes)
About this Product
Refunds quietly bleed margin out of apparel and lifestyle brands. The Returns & Exchanges Portal (RMA) is a build-to-order Shopify app that turns returns from a revenue leak into a retention moment — steering shoppers toward an even exchange, an upsized swap, or store credit before a cash refund is ever offered.
Why Choose Returns & Exchanges Portal (RMA)
Branded, theme-matched self-service return portal hosted on your domain — no generic third-party look
Exchange-first flow: even swaps and variant/size exchanges surfaced before any refund option
Store-credit-first incentive logic using Shopify native store credit accounts (optional bonus credit over cash)
Automated return rules engine driven by order date, product tags, type, collection, and metafields
Eligibility and final-sale enforcement so non-returnable items never enter the flow
Prepaid return label generation through your own carrier account (e.g. Shippo, EasyPost, or carrier API)
This is not an instant App Store download. ECOSIRE designs, builds, installs, and supports the portal for your specific store, theme, fulfilment setup, and returns policy. We connect to your store via OAuth and the Admin GraphQL API, read order and line-item data, and write returns back using Shopify's native Return and ReverseFulfillment objects so refunds, restocks, and store-credit accounts stay accurate inside Shopify Admin.
Customers land on a branded, theme-matched portal — your logo, fonts, and domain — look up an order by email and order number, and pick eligible items. Automated return rules (evaluated from order date, tags, product type, collection, and metafields) decide what's eligible, what's final sale, and whether an item qualifies for free or paid return shipping. Prepaid return labels are generated through your carrier account, and multi-location inventory is restocked to the right warehouse on receipt.
Behind the scenes, Shopify webhooks (orders/create, returns/*, refunds/create) keep state in sync, and an admin view gives your team approvals, audit history, and exportable reporting.
Because every brand's policy is different, we scope your exact exchange logic, credit rules, and label flow during onboarding — then deliver a tested, documented portal with handover. You own the result; we keep it running.
What you get
- A custom-built Shopify app (OAuth + Admin GraphQL API) installed on your store and configured to your policy
- Branded customer-facing returns portal matched to your theme, fonts, and domain
- Configured automated return-rule and eligibility engine reflecting your exact returns policy
- Prepaid label integration wired to your carrier/aggregator account
- Store-credit and exchange logic connected to Shopify store credit and inventory
- Admin approval dashboard with RMA history and returns reporting/export
- Webhook + sync setup with monitoring so portal state stays consistent with Shopify Admin
- Handover documentation, an admin walkthrough, and a post-launch support window
Who this is for
Apparel & lifestyle brand owner
Sells fit-sensitive products with high return rates and wants to keep revenue in the business by converting returns into exchanges and store credit instead of cash refunds.
Ecommerce / retention manager
Owns conversion and repeat-purchase metrics and needs a branded, friction-light returns experience that nudges customers toward swaps while capturing reason-code data.
Operations & fulfilment lead
Manages multi-location inventory and carrier accounts and needs automated eligibility rules, correct restock routing, and prepaid labels to cut manual returns handling.
Installation overview
Download from ECOSIRE
Buy the license on ecosire.com and download the Returns & Exchanges Portal (RMA) module ZIP from your account dashboard.
Upload to Odoo
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Install the module
Activate Developer Mode, open Apps, click Update Apps List, search for Returns & Exchanges Portal (RMA), and press Install.
Configure settings
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Verify & go live
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
How Returns & Exchanges Portal (RMA) Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Fully branded portal on your own domain and theme | ||||
| Exchange-first and store-credit-first revenue retention logic | ||||
| Automated eligibility rules from tags, collections, and metafields | ||||
| Prepaid return label generation via your carrier account | ||||
| Multi-location inventory restock routing | ||||
| Built and configured to your exact policy (no generic template) | ||||
| Available instantly with no build lead time | ||||
| Ongoing per-merchant support and API-version maintenance included |
Frequently Asked Questions about Returns & Exchanges Portal (RMA)
+Is this an app I install instantly from the Shopify App Store?
No. The Returns & Exchanges Portal is build-to-order. After purchase, ECOSIRE custom-builds and installs the app on your store via OAuth, configures it to your exact returns policy, and hands it over tested and documented. It is not a one-click App Store listing.
+How long until it's live on my store?
Typical delivery is about 2 to 4 weeks from kickoff, depending on the complexity of your return rules, carrier setup, and store-credit logic. Onboarding starts with a scoping call to confirm your policy; we then build, test on a staging/dev store, and schedule go-live with you. We confirm a firm timeline before work begins.
+Does it use store credit and exchanges that are real inside Shopify?
Yes. The portal writes back using Shopify's native Return and ReverseFulfillment objects and store credit accounts, so refunds, exchanges, restocks, and credit balances stay accurate in Shopify Admin. We do not run a shadow ledger outside Shopify.
+Can it generate prepaid return labels?
Yes. We integrate label generation through your own carrier or aggregator account (such as Shippo, EasyPost, or a direct carrier API). Costs are billed to your account; we wire up the flow so labels are issued automatically when a return is approved per your rules.
+What about ongoing support and updates after launch?
Every build includes a post-launch support window for fixes and adjustments. After that, ECOSIRE offers ongoing support and maintenance — including Shopify API version upgrades, rule changes, and new features — as a continuing engagement. You own the delivered app; we keep it compatible and running.
+Can the rules match our complicated returns policy?
In most cases, yes. The rules engine evaluates order date, product tags, type, collection, and metafields to handle final-sale items, different windows by category, free-vs-paid shipping, and exchange-only items. We scope your exact policy during onboarding and flag anything that needs a custom approach before building.
Why Customers Trust ECOSIRE
SOC 2 Aligned
GDPR Compliant
Secure Stripe Payment
30-Day Money Back
Lifetime Updates
LGPL-3.0 License
Related Modules
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Returns & Exchanges Portal (RMA)
A branded self-service returns and exchanges portal for your Shopify store, custom-built by ECOSIRE to retain revenue through exchange-first and store-credit-first flows, automated eligibility rules, and prepaid return labels.
- Branded, theme-matched self-service return portal hosted on your domain — no generic third-party look
- Exchange-first flow: even swaps and variant/size exchanges surfaced before any refund option
- Store-credit-first incentive logic using Shopify native store credit accounts (optional bonus credit over cash)
- Automated return rules engine driven by order date, product tags, type, collection, and metafields