DOKU Gateway for Shopify (Indonesia)

Key Features

Card acceptance (credit and debit) through DOKU's PCI-compliant hosted payment flow, keeping card data off your Shopify servers

Non-card local payments including major Indonesian e-wallets (such as OVO, DANA, ShopeePay, LinkAja) where your DOKU agreement enables them

Bank Virtual Account (VA) support so shoppers can pay via mobile/internet banking with a unique VA number and automatic order confirmation on payment

QRIS payments — a single static or dynamic QR accepted across Indonesia's interoperable wallet and banking apps

IDR settlement directly to your DOKU merchant account, with the gateway as named acquirer

Recurring and subscription billing for repeat charges where supported by your DOKU contract

Server-to-server payment notifications verified by signature, mapped to the exact Shopify order with idempotent processing (no double-marking on retries)

Order paid/captured/refunded status synced into Shopify via the Admin GraphQL API to drive fulfillment automatically

DOKU transaction reference, channel used, and settlement status written to Shopify order metafields for audit and reporting

Reconciliation reporting that ties DOKU settlement batches back to Shopify orders, refunds and payouts

Robust handling of asynchronous edge cases: expired VA numbers, pending/abandoned QRIS scans, late notifications, and partial refunds

Private Shopify app installed via OAuth with only the scopes required, plus a staging-to-production cutover ECOSIRE runs with you

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Shopify.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

DOKU is one of Indonesia's earliest and most established payment gateways, and this integration connects it cleanly to your Shopify checkout. It is not an instant App Store install — ECOSIRE builds, installs and supports it for your specific store, so your DOKU merchant account, settlement currency and enabled payment channels are wired correctly the first time.

Indonesian shoppers expect more than card fields. This integration brings DOKU's full local stack to Shopify: card and non-card acceptance, e-wallets, bank virtual accounts (VA), and QRIS, with settlement in IDR to your DOKU account. Shoppers pick their method, complete payment through DOKU's hosted flow or redirect, and your store is reconciled the moment DOKU's server-to-server notification confirms the transaction.

Under the hood we build a private Shopify app authenticated via OAuth, register webhooks for order and payment lifecycle events, and use the Admin GraphQL API to mark orders paid, capture, and trigger fulfillment. DOKU's asynchronous payment notifications are verified by signature and mapped to the correct Shopify order, with idempotency so a retried notification never double-marks an order. Transaction references, channel used, and DOKU status are written to order metafields for auditability and reporting.

The build also covers the operational reality: recurring/subscription billing where your DOKU agreement supports it, reconciliation reporting that ties DOKU settlement batches back to Shopify orders and payouts, and graceful handling of expired VA numbers, pending QRIS scans, and partial refunds. ECOSIRE handles the DOKU onboarding paperwork alongside you, configures the staging-to-production cutover, and stays on as your support contact. You own the result; we maintain it.

What you get

A custom Shopify app connecting your store to your DOKU merchant account, installed and configured on your live store by ECOSIRE

OAuth-authenticated app registration with scoped permissions and registered order/payment webhooks

Signature-verified DOKU payment notification handler with idempotency and order-mapping logic

Configured payment channels (cards, e-wallets, VA, QRIS) matched to what your DOKU agreement enables

Order metafield schema capturing DOKU reference, channel and settlement status, plus a reconciliation report view

Staging environment validation and a supervised go-live cutover, followed by a handover document and admin walkthrough

Who this is for

Indonesian retailer wanting an established acquirer

A merchant selling domestically in IDR who specifically wants DOKU — a long-trusted local gateway — rather than a newer provider, and needs it wired into Shopify properly.

Omnichannel brand needing every local method

A store whose shoppers expect e-wallets, VA and QRIS alongside cards, and who loses conversions when checkout only offers international cards.

Subscription or repeat-billing seller

A merchant running memberships, refills or installments who needs recurring charges through DOKU and clean reconciliation back to Shopify orders.

How DOKU Gateway for Shopify (Indonesia) Compares

Criterion	ECOSIRE	Custom Build	Competitor
DOKU as named local acquirer with IDR settlement	Included	Included	Partial support
QRIS, VA and Indonesian e-wallet support out of the box	Included	Partial support	Partial support
Built, installed and configured for your specific store	Included	Included	Not included
Instant self-serve install from the Shopify App Store	Not included	Not included	Included
Reconciliation reporting tying DOKU settlements to Shopify orders	Included	Partial support	Partial support
Recurring / subscription billing via DOKU	Partial support	Partial support	Not included
Ongoing maintenance when DOKU's API changes	Included	Not included	Partial support
No per-store engineering effort required from you	Included	Not included	Included

Frequently Asked Questions about DOKU Gateway for Shopify (Indonesia)

How long until it is live on my store, and what's the build process?

This is a build-to-order integration, not an instant download. After purchase ECOSIRE confirms your DOKU merchant details and enabled channels, builds the private Shopify app, validates it on a staging setup, then runs a supervised go-live cutover. Typical delivery is a few business days to about two weeks depending on DOKU onboarding status on your side and the channels you need. We confirm a firm timeline at kickoff.

What ongoing support and updates do I get?

ECOSIRE maintains the integration after launch. That covers fixes if DOKU changes its API or notification format, adjustments when you enable new payment channels, and help with reconciliation questions. You own the deployed app; we stay on as your support contact. Specific response times and any longer-term maintenance terms are agreed in writing at handover.

Do I need my own DOKU merchant account?

Yes. DOKU is the licensed acquirer and settles funds in IDR to your account, so you must hold (or open) a DOKU merchant agreement. ECOSIRE works alongside you through DOKU onboarding and configures the integration to match exactly which channels your agreement enables — but we cannot grant the merchant account itself.

Which payment methods can my customers actually use?

Cards, Indonesian e-wallets, bank Virtual Accounts and QRIS — limited to whatever your DOKU contract has enabled. If your agreement currently only covers cards and VA, we ship those and can add e-wallets or QRIS later once DOKU activates them, without rebuilding the integration.

Is my customers' card data secure, and how are payments confirmed?

Card entry happens in DOKU's PCI-compliant hosted flow, so raw card data never touches your Shopify store or our code. Payment confirmation comes from DOKU's signed server-to-server notification, which we verify cryptographically before marking the Shopify order paid — and we process it idempotently so a retried notification never double-charges or double-fulfills an order.