Send & receive Twilio SMS across Sales, Purchase, POS, Helpdesk & marketing in Odoo. Built-to-order by ECOSIRE for Odoo 17/18/19. One-time license from $149.00 USD for Odoo 17, 18, 19 — includes 12 months of updates and support.

Send & receive Twilio SMS across Sales, Purchase, POS, Helpdesk & marketing in Odoo. Built-to-order by ECOSIRE for Odoo 17/18/19.
No payment now. This sends a quote request to our team — we'll follow up by email with pricing and next steps.
Turn Odoo into a full-featured, two-way SMS platform powered by Twilio — engineered, installed and supported by ECOSIRE for your exact workflows. This is a build-to-order module: we don't hand you a generic ZIP off apps.odoo.com. Instead, our Odoo engineers design, build and deploy the module against your live Sales, Purchase, POS, Helpdesk and marketing processes, then support it after go-live.
Send SMS from any record: a 'Send SMS' server action on res.partner, sale.order, purchase.order, helpdesk.ticket, stock.picking and more, respecting Odoo access rights
Auto-SMS on Sales Order confirmation via Odoo automated actions (base.automation) with a templated order-confirmation message
Auto-SMS on Purchase Order confirmation to notify suppliers/vendors of issued POs
Auto-SMS on delivery validation (stock.picking done) so customers get a 'your order shipped' text automatically
Two-way inbound SMS: a signature-verified Twilio webhook controller captures replies and threads them into Odoo chatter on the originating partner/record
Real-time delivery status sync (queued → sent → delivered → failed/undelivered) via Twilio status-callback, stored on a dedicated message model with error codes
The module wires Twilio's Programmable Messaging API directly into Odoo's ORM so you can send an SMS from virtually any record — a Sales Order, a Purchase Order, a contact (res.partner), a Helpdesk ticket, or a POS receipt — using a "Send SMS" action that respects Odoo's own security. Transactional messaging is driven by Odoo automated actions (base.automation) and server actions: confirm a Sales Order and the customer gets an order confirmation; validate a delivery (stock.picking) and a "your order has shipped" text goes out; a Helpdesk ticket changes stage and the requester is notified — all from templated, translatable messages.
Under the hood we add a dedicated Twilio outbound message model (a proper models.Model with fields for recipient, body, Twilio SID, status and error code) and compute fields with @api.depends for delivery status and segment/cost estimation. Inbound messages and delivery receipts are captured through a secured controller endpoint that receives Twilio status-callback and inbound webhooks, validates the X-Twilio-Signature, and updates each message's state (queued → sent → delivered → failed/undelivered). Two-way replies are threaded back onto the originating partner or record via the Odoo chatter (mail.thread), so your team sees the full conversation where the work actually happens.
Access is governed the Odoo way: ir.model.access.csv grants create/read/write on the SMS models to the right groups, and record rules keep multi-company and per-user visibility clean. Credentials (Account SID, Auth Token, Messaging Service SID / sender numbers) are stored in encrypted system parameters or a dedicated config model, never hard-coded. Everything is exposed over Odoo's XML-RPC / JSON-RPC API too, so external systems can queue SMS through the same audited pipeline.
Bulk and marketing SMS is built for operators: import recipients from Excel/CSV, map columns to partner fields, personalize with Jinja/QWeb-style placeholders (customer name, order reference, amount), preview segment counts and estimated Twilio cost, then send in throttled batches that respect Twilio rate limits and your Messaging Service. Delivery, opt-out (STOP/UNSUBSCRIBE handling) and status data flow back into Odoo for reporting via QWeb PDF/list views and standard Odoo pivot/graph analytics.
Compatible with Odoo 17, 18 and 19 on both Community and Enterprise (Enterprise unlocks tighter integration with the native SMS marketing app where you have it). ECOSIRE handles the __manifest__.py, models, views (XML + OWL where interactive), security, controllers, tests and deployment — and stays on to support and update it.
Wants automatic transactional texts — order confirmations, PO issued, shipment notifications — fired straight from Odoo events so customers and suppliers stay informed without manual work.
Needs two-way SMS threaded into Odoo so agents can text customers about tickets and see replies in the chatter, keeping the whole conversation on the record.
Runs bulk and campaign SMS with Excel import, personalization and opt-out handling, and wants delivery reporting back inside Odoo's analytics.
Cares about secure credential storage, signature-verified webhooks, clean access rules, and XML-RPC/JSON-RPC access so other systems can queue SMS safely.
Buy the license on ecosire.com and download the Twilio SMS Gateway (Enterprise-grade) module ZIP from your account dashboard.
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Activate Developer Mode, open Apps, click Update Apps List, search for Twilio SMS Gateway (Enterprise-grade), and press Install.
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Fits your exact Sales/Purchase/POS/Helpdesk triggers | ||||
| Two-way inbound SMS threaded into Odoo chatter | ||||
| Signature-verified Twilio webhooks (X-Twilio-Signature) | ||||
| Bulk SMS with Excel/CSV import & personalization | ||||
| Delivery status & error-code sync per message | ||||
| Uses your own Twilio account (numbers, billing, compliance) | ||||
| Runs on Odoo 17, 18 and 19, Community & Enterprise | ||||
| Professional install, training & ongoing support |
No. This is a build-to-order module. ECOSIRE designs, builds, installs and configures it against your specific Sales, Purchase, POS, Helpdesk and marketing workflows — there is no instant ZIP download. You get a solution tailored to your Odoo instance rather than a generic off-the-shelf app.
Typical lead time is 2 to 4 weeks from kickoff, depending on how many transactional triggers, integrations (POS, Helpdesk, marketing) and customizations you need. We confirm a firm timeline after a short scoping call and keep you updated through build, testing and deployment.
Every build includes a post-go-live support window covering bug fixes and configuration help, plus compatibility updates so the module keeps working as you move across Odoo 17, 18 and 19. Extended support and enhancement retainers are available if you want ongoing feature work.
Yes — you use your own Twilio account and Messaging Service, which keeps you in full control of numbers, billing and compliance. Twilio's per-message and number fees are billed by Twilio directly and are separate from ECOSIRE's build fee. We help you configure the Twilio side during setup.
Yes. The module runs on both Odoo Community and Enterprise for versions 17, 18 and 19. On Enterprise we can integrate more tightly with the native SMS marketing app where you have it; on Community you still get the full send/receive, automation, bulk and reporting feature set.
Yes. Inbound messages and delivery receipts arrive through a dedicated Odoo controller that validates Twilio's X-Twilio-Signature before accepting any payload, and credentials are stored in encrypted config rather than in code. Access to the SMS models is governed by ir.model.access.csv and record rules.
Yes. The same outbound pipeline is exposed over Odoo's XML-RPC and JSON-RPC API, so an external app, website or middleware can queue a message that flows through the identical templated, logged and rate-limited path your internal automations use.
Send & receive Twilio SMS across Sales, Purchase, POS, Helpdesk & marketing in Odoo. Built-to-order by ECOSIRE for Odoo 17/18/19.