Twilio SMS Gateway (Enterprise-grade)

Key Features

Send SMS from any record: a 'Send SMS' server action on res.partner, sale.order, purchase.order, helpdesk.ticket, stock.picking and more, respecting Odoo access rights

Auto-SMS on Sales Order confirmation via Odoo automated actions (base.automation) with a templated order-confirmation message

Auto-SMS on Purchase Order confirmation to notify suppliers/vendors of issued POs

Auto-SMS on delivery validation (stock.picking done) so customers get a 'your order shipped' text automatically

Two-way inbound SMS: a signature-verified Twilio webhook controller captures replies and threads them into Odoo chatter on the originating partner/record

Real-time delivery status sync (queued → sent → delivered → failed/undelivered) via Twilio status-callback, stored on a dedicated message model with error codes

Bulk SMS with Excel/CSV import: upload recipients, map columns to partner fields, and send throttled batches that respect Twilio rate limits

Template management: reusable, translatable SMS templates with placeholders for name, order reference, amount and other record fields

POS integration: send digital receipts or order-ready notifications by SMS from the Point of Sale flow

Helpdesk integration: notify requesters on ticket creation, stage change or resolution

Segment & cost estimation using @api.depends compute fields so you see message-part count and approximate Twilio cost before sending

STOP/opt-out handling: inbound STOP/UNSUBSCRIBE keywords flag the partner as opted-out to keep you compliant

Messaging Service SID and multiple sender numbers supported, with credentials stored in encrypted config (never hard-coded)

XML-RPC / JSON-RPC exposure so external apps can queue SMS through the same audited Odoo pipeline

SMS activity log and analytics: list/pivot/graph views plus QWeb PDF reports for delivery, failures and volume by period

Marketing SMS campaigns with recipient segmentation and per-campaign delivery reporting

Multi-company aware via record rules, with per-company sender numbers and credentials

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Odoo.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

Turn Odoo into a full-featured, two-way SMS platform powered by Twilio — engineered, installed and supported by ECOSIRE for your exact workflows. This is a build-to-order module: we don't hand you a generic ZIP off apps.odoo.com. Instead, our Odoo engineers design, build and deploy the module against your live Sales, Purchase, POS, Helpdesk and marketing processes, then support it after go-live.

The module wires Twilio's Programmable Messaging API directly into Odoo's ORM so you can send an SMS from virtually any record — a Sales Order, a Purchase Order, a contact (res.partner), a Helpdesk ticket, or a POS receipt — using a "Send SMS" action that respects Odoo's own security. Transactional messaging is driven by Odoo automated actions (base.automation) and server actions: confirm a Sales Order and the customer gets an order confirmation; validate a delivery (stock.picking) and a "your order has shipped" text goes out; a Helpdesk ticket changes stage and the requester is notified — all from templated, translatable messages.

Under the hood we add a dedicated Twilio outbound message model (a proper models.Model with fields for recipient, body, Twilio SID, status and error code) and compute fields with @api.depends for delivery status and segment/cost estimation. Inbound messages and delivery receipts are captured through a secured controller endpoint that receives Twilio status-callback and inbound webhooks, validates the X-Twilio-Signature, and updates each message's state (queued → sent → delivered → failed/undelivered). Two-way replies are threaded back onto the originating partner or record via the Odoo chatter (mail.thread), so your team sees the full conversation where the work actually happens.

Access is governed the Odoo way: ir.model.access.csv grants create/read/write on the SMS models to the right groups, and record rules keep multi-company and per-user visibility clean. Credentials (Account SID, Auth Token, Messaging Service SID / sender numbers) are stored in encrypted system parameters or a dedicated config model, never hard-coded. Everything is exposed over Odoo's XML-RPC / JSON-RPC API too, so external systems can queue SMS through the same audited pipeline.

Bulk and marketing SMS is built for operators: import recipients from Excel/CSV, map columns to partner fields, personalize with Jinja/QWeb-style placeholders (customer name, order reference, amount), preview segment counts and estimated Twilio cost, then send in throttled batches that respect Twilio rate limits and your Messaging Service. Delivery, opt-out (STOP/UNSUBSCRIBE handling) and status data flow back into Odoo for reporting via QWeb PDF/list views and standard Odoo pivot/graph analytics.

Compatible with Odoo 17, 18 and 19 on both Community and Enterprise (Enterprise unlocks tighter integration with the native SMS marketing app where you have it). ECOSIRE handles the __manifest__.py, models, views (XML + OWL where interactive), security, controllers, tests and deployment — and stays on to support and update it.

What you get

Complete, installable Odoo module (proper __manifest__.py, models, views, security and controllers) targeting your Odoo 17, 18 or 19 version

Twilio account configuration guidance: Messaging Service SID, sender numbers, status-callback and inbound webhook URLs wired to your Odoo instance

Security setup: ir.model.access.csv entries and record rules mapped to your user groups and multi-company structure

Pre-built transactional automations for Sales Order confirm, Purchase Order confirm and delivery validation, tuned to your process

SMS template library seeded with your branded, translatable message templates

Deployment to your environment (self-hosted, Odoo.sh or ECOSIRE-managed hosting) with signature verification and credential encryption in place

Admin & user documentation plus a live training session for your operations team

Post-go-live support window with bug fixes and Odoo version-compatibility updates

Who this is for

Operations & Fulfillment Manager

Wants automatic transactional texts — order confirmations, PO issued, shipment notifications — fired straight from Odoo events so customers and suppliers stay informed without manual work.

Customer Support / Helpdesk Lead

Needs two-way SMS threaded into Odoo so agents can text customers about tickets and see replies in the chatter, keeping the whole conversation on the record.

Marketing & CRM Manager

Runs bulk and campaign SMS with Excel import, personalization and opt-out handling, and wants delivery reporting back inside Odoo's analytics.

Odoo Administrator / IT Owner

Cares about secure credential storage, signature-verified webhooks, clean access rules, and XML-RPC/JSON-RPC access so other systems can queue SMS safely.

How Twilio SMS Gateway (Enterprise-grade) Compares

Criterion	ECOSIRE	Custom Build	Competitor
Fits your exact Sales/Purchase/POS/Helpdesk triggers	Included	Partial support	Partial support
Two-way inbound SMS threaded into Odoo chatter	Included	Partial support	Partial support
Signature-verified Twilio webhooks (X-Twilio-Signature)	Included	Partial support	Not included
Bulk SMS with Excel/CSV import & personalization	Included	Partial support	Partial support
Delivery status & error-code sync per message	Included	Partial support	Partial support
Uses your own Twilio account (numbers, billing, compliance)	Included	Included	Partial support
Runs on Odoo 17, 18 and 19, Community & Enterprise	Included	Partial support	Partial support
Professional install, training & ongoing support	Included	Not included	Not included

Frequently Asked Questions about Twilio SMS Gateway (Enterprise-grade)

Is this an instant download from the Odoo App Store?

No. This is a build-to-order module. ECOSIRE designs, builds, installs and configures it against your specific Sales, Purchase, POS, Helpdesk and marketing workflows — there is no instant ZIP download. You get a solution tailored to your Odoo instance rather than a generic off-the-shelf app.

How long does delivery take?

Typical lead time is 2 to 4 weeks from kickoff, depending on how many transactional triggers, integrations (POS, Helpdesk, marketing) and customizations you need. We confirm a firm timeline after a short scoping call and keep you updated through build, testing and deployment.

What support and updates do I get after launch?

Every build includes a post-go-live support window covering bug fixes and configuration help, plus compatibility updates so the module keeps working as you move across Odoo 17, 18 and 19. Extended support and enhancement retainers are available if you want ongoing feature work.

Do I need a Twilio account, and are messaging costs included?

Yes — you use your own Twilio account and Messaging Service, which keeps you in full control of numbers, billing and compliance. Twilio's per-message and number fees are billed by Twilio directly and are separate from ECOSIRE's build fee. We help you configure the Twilio side during setup.

Does it work on Odoo Community as well as Enterprise?

Yes. The module runs on both Odoo Community and Enterprise for versions 17, 18 and 19. On Enterprise we can integrate more tightly with the native SMS marketing app where you have it; on Community you still get the full send/receive, automation, bulk and reporting feature set.

Is inbound SMS and delivery tracking secure?

Yes. Inbound messages and delivery receipts arrive through a dedicated Odoo controller that validates Twilio's X-Twilio-Signature before accepting any payload, and credentials are stored in encrypted config rather than in code. Access to the SMS models is governed by ir.model.access.csv and record rules.

Can other systems trigger SMS through Odoo?

Yes. The same outbound pipeline is exposed over Odoo's XML-RPC and JSON-RPC API, so an external app, website or middleware can queue a message that flows through the identical templated, logged and rate-limited path your internal automations use.