Illustrative previewBuild-to-order Odoo loyalty program:
points by spend/product, reward catalog, tiers, expiry, and unified Website + POS wallet.
What is Loyalty Points & Rewards Program?
Build-to-order Odoo loyalty program: points by spend/product, reward catalog, tiers, expiry, and unified Website + POS wallet. Built to order by ECOSIRE for Odoo 17, 18, 19 — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Odoo.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
Technical Specifications
- Odoo Compatibility
- Odoo 17, Odoo 18, Odoo 19
- Editions
- Enterprise & Community
- License
- Licence confirmation required
- Python Requirement
- Python 3.10+
- Database
- PostgreSQL 12+
About this Product
A configurable, points-earning loyalty and rewards program engineered specifically for your Odoo instance — not a generic download. ECOSIRE designs, builds, installs, and supports a purpose-fit module that turns one-time buyers into repeat customers across both your Odoo eCommerce (Website) and Point of Sale channels, from a single unified points wallet per customer.
Customers earn points on qualifying spend and products according to rules you define, then redeem them against a curated reward catalog — discounts, free products, gift vouchers, or free shipping. Tier logic (e.g. Silver / Gold / Platinum) unlocks accelerated earn rates and exclusive perks as lifetime or rolling spend grows, while configurable expiry rules keep liabilities under control and nudge dormant customers back.
Under the hood this is a proper Odoo application: new models extending models.Model for point ledgers, tiers, earn rules and reward definitions; computed balances via @api.depends so a customer's live points wallet is always accurate; automated actions and scheduled cron jobs for tier recalculation and point expiry; secured with ir.model.access.csv and record rules so staff, managers and the customer portal each see only what they should. Backend views are delivered as XML/OWL, customer-facing screens as QWeb/Website templates, and printable statements as QWeb reports. Everything is exposed over Odoo's XML-RPC / JSON-RPC API so points can sync with external campaigns or mobile apps.
The program is delivered to run natively on Odoo 17, 18 and 19, and is architected to work on Community or Enterprise depending on the channels you license (POS and eCommerce availability differ across editions — we confirm the right fit during scoping). Because ECOSIRE builds it to your rules — your currencies, your product mix, your tax and multi-company setup — you avoid the compromise of forcing an off-the-shelf coupon module to behave like a true loyalty engine.
This is a BUILD-TO-ORDER engagement with a typical one working week lead time. After purchase we run a short discovery, confirm your earning and redemption rules, build and test against your data, then install on your instance and hand over code, documentation and training. There is no instant download — you receive a maintained module tailored to how your business actually rewards customers.
What you get
- Complete, installable Odoo module (custom addon) with a proper __manifest__.py declaring dependencies, versioned for your target Odoo release (17, 18 or 19)
- Configured earning rules, reward catalog, tier thresholds and expiry policy set up to match the rules agreed during discovery — not left as empty scaffolding
- All models, security (ir.model.access.csv + record rules), backend XML/OWL views, Website/POS templates, QWeb statement report, and cron/automated actions
- Installation and deployment on your Odoo instance (staging first, then production), including data migration or backfill of existing customer balances where applicable
- Technical and admin documentation: how the rules work, how to add rewards or tiers, and how to read the points ledger and liability reports
- A live training session for your loyalty managers, cashiers, and marketing team, plus a recorded walkthrough for future onboarding
- A defined post-launch support & warranty window for bug fixes and adjustments, with an option to extend into ongoing maintenance
- Source code ownership/handover so your team (or ECOSIRE) can maintain and extend the module on Odoo 17/18/19
Who this is for
Retail & POS Store Manager
Runs one or more physical stores on Odoo POS and wants an in-store points card that actually drives return visits. Needs cashiers to look up a customer, see their balance, and apply rewards without slowing the checkout line — and needs clear reporting on points liability and redemption rates.
eCommerce / Digital Marketing Lead
Owns the Odoo Website storefront and repeat-purchase KPIs. Wants configurable earn rules and a self-service 'My Points' portal to lift customer lifetime value, plus expiry-reminder and tier-upgrade emails to re-engage lapsed shoppers — all measurable from Odoo.
Omnichannel Operations Director
Oversees a brand selling both online and in physical stores and refuses to run two disconnected loyalty schemes. Needs one unified wallet spanning Website and POS, multi-company/multi-currency support, and governed access so each team sees only what it should.
Odoo Administrator / IT Manager
Responsible for the Odoo instance across versions 17–19 and wary of bolt-on apps that break on upgrade. Values a cleanly built addon with correct manifest dependencies, record-rule security, and XML-RPC/JSON-RPC access for integration — and a support window when issues arise.
How Loyalty Points & Rewards Program Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Unified points wallet across Website eCommerce and POS | Built as one balance spanning both channels by design | Achievable but you build and maintain the cross-channel sync yourself | Often online-only or POS-only; unified rarely guaranteed | Not included |
| Configurable earn rules (by spend, product, category, tier multiplier) | Fully configured to your rules during the build | Possible but every rule is bespoke dev work | Limited to the app's fixed rule set | Partial support |
| Tiers with accelerated earn rates and exclusive rewards | Included, thresholds set to your program | Must be designed and coded from scratch | Sometimes available, often rigid | Not included |
| Points expiry engine with cron-driven reminders | Built-in scheduled expiry plus pre-expiry emails | You implement the cron, ledger, and mail logic | Varies; expiry often basic or absent | Not included |
| Tailored to your currencies, tax, and multi-company setup | Scoped and built to your exact configuration | Yes, but at full bespoke cost and timeline | Generic; may not fit multi-company edge cases | Partial support |
| Security via ir.model.access.csv + record rules (staff/manager/portal) | Role-based access defined per record set | You design and test all access rules | Depends on the vendor's implementation | Partial support |
| Odoo 17 / 18 / 19 compatibility with upgrade support | Delivered for your version with a support window | Your team owns all future-version fixes | Depends on vendor keeping the app current | Included |
| XML-RPC / JSON-RPC access for external apps | Endpoints exposed and documented for integration | Available but you build the interface layer | Not always documented or supported | Partial support |
| Installation, training, documentation, and handover | Full delivery: deploy, train, document, hand over code | Depends on your internal capacity | Self-install; support quality varies | Not included |
Frequently Asked Questions about Loyalty Points & Rewards Program
How long until the loyalty module is live, and is this an instant download?
This is a build-to-order engagement, not an instant apps.odoo.com download. Typical lead time is one working week depending on how many earn rules, tiers, and channels (Website + POS) you need. After purchase we run a short discovery to confirm your rules, then build and test against your data, install on staging, and finally deploy to production. You receive a module tailored to your business rather than a generic package you have to bend into shape.
What support and updates do I get after launch?
Every build includes a defined post-launch support and warranty window covering bug fixes and reasonable adjustments after go-live, plus training and documentation so your team can operate it. We deliver against Odoo 17, 18, or 19 and can provide ongoing maintenance — including compatibility work when you upgrade your Odoo version — under a continued support agreement. You also receive the source code, so you are never locked out of your own module.
Does the same points balance work across both my online store and my physical POS?
Yes — that is a core design goal. Customers hold a single unified points wallet that earns and redeems across both the Odoo Website (eCommerce) checkout and in-store Point of Sale. A cashier can look up a customer and apply their online-earned points, and an online shopper can redeem points earned in store, so the two channels are never fragmented.
How do points expiry and tiers work, and can I control liability?
You define the rules. Expiry can be a fixed calendar date or a rolling window (e.g. points expire 12 months after they are earned), enforced automatically by a scheduled cron job that can send reminder emails beforehand. Tiers are driven by spend thresholds you set, unlocking accelerated earn rates and exclusive rewards. Liability and redemption dashboards let finance and marketing monitor outstanding points at any time.
Will this run on Odoo Community or do I need Enterprise, and which versions are supported?
The module is delivered for Odoo 17, 18, and 19 and is architected to work on Community or Enterprise. The main dependency is which channels you license — POS and eCommerce feature availability differs between editions — so during scoping we confirm your edition and channels and build accordingly. If you run multi-company or multi-currency, the earn and redeem rules respect each company's setup.
Can the loyalty data connect to external systems like a mobile app or marketing platform?
Yes. Balances, tiers, and the transaction ledger are exposed through Odoo's standard XML-RPC / JSON-RPC API, so an external mobile app, a headless storefront, or a marketing automation tool can read balances and post loyalty activity. We can scope specific integrations as part of the build or hand over documented endpoints for your team to consume.
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Loyalty Points & Rewards Program
Build-to-order Odoo loyalty program: points by spend/product, reward catalog, tiers, expiry, and unified Website + POS wallet.
- Flexible points-earning rules — award points per amount spent (e.g. 1 point per unit of currency), per specific product, per product category, or per completed order, configured through admin-managed rule records
- Curated reward redemption catalog with multiple reward types: percentage or fixed discounts, free products, gift vouchers, and free-shipping rewards, each with its own points cost
- Per-customer points wallet with a live balance computed via @api.depends over an immutable point-ledger model, giving a full audit trail of every earn, redeem, adjustment and expiry entry
- Configurable loyalty tiers (e.g. Silver / Gold / Platinum) driven by lifetime or rolling spend thresholds, with tier-specific accelerated earn multipliers and exclusive rewards