Loyalty Points & Rewards Program

Key Features

Flexible points-earning rules — award points per amount spent (e.g. 1 point per unit of currency), per specific product, per product category, or per completed order, configured through admin-managed rule records

Curated reward redemption catalog with multiple reward types: percentage or fixed discounts, free products, gift vouchers, and free-shipping rewards, each with its own points cost

Per-customer points wallet with a live balance computed via @api.depends over an immutable point-ledger model, giving a full audit trail of every earn, redeem, adjustment and expiry entry

Configurable loyalty tiers (e.g. Silver / Gold / Platinum) driven by lifetime or rolling spend thresholds, with tier-specific accelerated earn multipliers and exclusive rewards

Points expiry engine — set rolling or fixed-date expiry windows; a scheduled cron job expires stale points automatically and can trigger reminder emails before expiry

Unified Website (eCommerce) and Point of Sale loyalty — a single balance earns and redeems across both online checkout and in-store POS sessions, so customers are never fragmented across channels

Customer portal & website 'My Points' screen (QWeb/OWL) where shoppers view their balance, tier progress, transaction history, and available rewards, and apply points at checkout

POS loyalty widget that looks up the customer, shows their balance and eligible rewards, and applies redemption directly in the cashier flow

Automated actions and email notifications on key events — points earned, tier upgraded, reward redeemed, and points about to expire — using Odoo's server actions and mail templates

QWeb PDF points statement report customers or staff can print or email, summarising balance, tier status and recent activity over a chosen date range

Minimum-spend, exclusion, and stacking controls — cap redemptions per order, exclude sale/clearance items from earning, and define whether points combine with other promotions

Multi-company and multi-currency aware, with earn/redeem rules scoped per company and respecting each company's currency and tax configuration

Security by design: role-based access via ir.model.access.csv plus record rules so cashiers, loyalty managers, and portal customers each see only permitted records

Admin dashboards and filtered list/pivot views for outstanding points liability, redemption rates, and tier distribution to monitor program health

XML-RPC / JSON-RPC endpoints exposing balances and transactions so external mobile apps, marketing tools, or a headless storefront can read and post loyalty activity

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Odoo.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

A configurable, points-earning loyalty and rewards program engineered specifically for your Odoo instance — not a generic download. ECOSIRE designs, builds, installs, and supports a purpose-fit module that turns one-time buyers into repeat customers across both your Odoo eCommerce (Website) and Point of Sale channels, from a single unified points wallet per customer.

Customers earn points on qualifying spend and products according to rules you define, then redeem them against a curated reward catalog — discounts, free products, gift vouchers, or free shipping. Tier logic (e.g. Silver / Gold / Platinum) unlocks accelerated earn rates and exclusive perks as lifetime or rolling spend grows, while configurable expiry rules keep liabilities under control and nudge dormant customers back.

Under the hood this is a proper Odoo application: new models extending models.Model for point ledgers, tiers, earn rules and reward definitions; computed balances via @api.depends so a customer's live points wallet is always accurate; automated actions and scheduled cron jobs for tier recalculation and point expiry; secured with ir.model.access.csv and record rules so staff, managers and the customer portal each see only what they should. Backend views are delivered as XML/OWL, customer-facing screens as QWeb/Website templates, and printable statements as QWeb reports. Everything is exposed over Odoo's XML-RPC / JSON-RPC API so points can sync with external campaigns or mobile apps.

The program is delivered to run natively on Odoo 17, 18 and 19, and is architected to work on Community or Enterprise depending on the channels you license (POS and eCommerce availability differ across editions — we confirm the right fit during scoping). Because ECOSIRE builds it to your rules — your currencies, your product mix, your tax and multi-company setup — you avoid the compromise of forcing an off-the-shelf coupon module to behave like a true loyalty engine.

This is a BUILD-TO-ORDER engagement with a typical 2–4 week lead time. After purchase we run a short discovery, confirm your earning and redemption rules, build and test against your data, then install on your instance and hand over code, documentation and training. There is no instant download — you receive a maintained module tailored to how your business actually rewards customers.

What you get

Complete, installable Odoo module (custom addon) with a proper __manifest__.py declaring dependencies, versioned for your target Odoo release (17, 18 or 19)

Configured earning rules, reward catalog, tier thresholds and expiry policy set up to match the rules agreed during discovery — not left as empty scaffolding

All models, security (ir.model.access.csv + record rules), backend XML/OWL views, Website/POS templates, QWeb statement report, and cron/automated actions

Installation and deployment on your Odoo instance (staging first, then production), including data migration or backfill of existing customer balances where applicable

Technical and admin documentation: how the rules work, how to add rewards or tiers, and how to read the points ledger and liability reports

A live training session for your loyalty managers, cashiers, and marketing team, plus a recorded walkthrough for future onboarding

A defined post-launch support & warranty window for bug fixes and adjustments, with an option to extend into ongoing maintenance

Source code ownership/handover so your team (or ECOSIRE) can maintain and extend the module on Odoo 17/18/19

Who this is for

Retail & POS Store Manager

Runs one or more physical stores on Odoo POS and wants an in-store points card that actually drives return visits. Needs cashiers to look up a customer, see their balance, and apply rewards without slowing the checkout line — and needs clear reporting on points liability and redemption rates.

eCommerce / Digital Marketing Lead

Owns the Odoo Website storefront and repeat-purchase KPIs. Wants configurable earn rules and a self-service 'My Points' portal to lift customer lifetime value, plus expiry-reminder and tier-upgrade emails to re-engage lapsed shoppers — all measurable from Odoo.

Omnichannel Operations Director

Oversees a brand selling both online and in physical stores and refuses to run two disconnected loyalty schemes. Needs one unified wallet spanning Website and POS, multi-company/multi-currency support, and governed access so each team sees only what it should.

Odoo Administrator / IT Manager

Responsible for the Odoo instance across versions 17–19 and wary of bolt-on apps that break on upgrade. Values a cleanly built addon with correct manifest dependencies, record-rule security, and XML-RPC/JSON-RPC access for integration — and a support window when issues arise.

How Loyalty Points & Rewards Program Compares

Criterion	ECOSIRE	Custom Build	Competitor
Unified points wallet across Website eCommerce and POS	Built as one balance spanning both channels by design	Achievable but you build and maintain the cross-channel sync yourself	Often online-only or POS-only; unified rarely guaranteed
Configurable earn rules (by spend, product, category, tier multiplier)	Fully configured to your rules during the build	Possible but every rule is bespoke dev work	Limited to the app's fixed rule set
Tiers with accelerated earn rates and exclusive rewards	Included, thresholds set to your program	Must be designed and coded from scratch	Sometimes available, often rigid
Points expiry engine with cron-driven reminders	Built-in scheduled expiry plus pre-expiry emails	You implement the cron, ledger, and mail logic	Varies; expiry often basic or absent
Tailored to your currencies, tax, and multi-company setup	Scoped and built to your exact configuration	Yes, but at full bespoke cost and timeline	Generic; may not fit multi-company edge cases
Security via ir.model.access.csv + record rules (staff/manager/portal)	Role-based access defined per record set	You design and test all access rules	Depends on the vendor's implementation
Odoo 17 / 18 / 19 compatibility with upgrade support	Delivered for your version with a support window	Your team owns all future-version fixes	Depends on vendor keeping the app current
XML-RPC / JSON-RPC access for external apps	Endpoints exposed and documented for integration	Available but you build the interface layer	Not always documented or supported
Installation, training, documentation, and handover	Full delivery: deploy, train, document, hand over code	Depends on your internal capacity	Self-install; support quality varies

Frequently Asked Questions about Loyalty Points & Rewards Program

How long until the loyalty module is live, and is this an instant download?

This is a build-to-order engagement, not an instant apps.odoo.com download. Typical lead time is 2–4 weeks depending on how many earn rules, tiers, and channels (Website + POS) you need. After purchase we run a short discovery to confirm your rules, then build and test against your data, install on staging, and finally deploy to production. You receive a module tailored to your business rather than a generic package you have to bend into shape.

What support and updates do I get after launch?

Every build includes a defined post-launch support and warranty window covering bug fixes and reasonable adjustments after go-live, plus training and documentation so your team can operate it. We deliver against Odoo 17, 18, or 19 and can provide ongoing maintenance — including compatibility work when you upgrade your Odoo version — under a continued support agreement. You also receive the source code, so you are never locked out of your own module.

Does the same points balance work across both my online store and my physical POS?

Yes — that is a core design goal. Customers hold a single unified points wallet that earns and redeems across both the Odoo Website (eCommerce) checkout and in-store Point of Sale. A cashier can look up a customer and apply their online-earned points, and an online shopper can redeem points earned in store, so the two channels are never fragmented.

How do points expiry and tiers work, and can I control liability?

You define the rules. Expiry can be a fixed calendar date or a rolling window (e.g. points expire 12 months after they are earned), enforced automatically by a scheduled cron job that can send reminder emails beforehand. Tiers are driven by spend thresholds you set, unlocking accelerated earn rates and exclusive rewards. Liability and redemption dashboards let finance and marketing monitor outstanding points at any time.

Will this run on Odoo Community or do I need Enterprise, and which versions are supported?

The module is delivered for Odoo 17, 18, and 19 and is architected to work on Community or Enterprise. The main dependency is which channels you license — POS and eCommerce feature availability differs between editions — so during scoping we confirm your edition and channels and build accordingly. If you run multi-company or multi-currency, the earn and redeem rules respect each company's setup.

Can the loyalty data connect to external systems like a mobile app or marketing platform?

Yes. Balances, tiers, and the transaction ledger are exposed through Odoo's standard XML-RPC / JSON-RPC API, so an external mobile app, a headless storefront, or a marketing automation tool can read balances and post loyalty activity. We can scope specific integrations as part of the build or hand over documented endpoints for your team to consume.