Illustrative previewLLM chatbot grounded in your live Odoo catalog & KB — recommends products, answers buyers, captures leads.
GPT-4o, Gemini, Groq. Built & installed by ECOSIRE.
What is AI Website Shopping Assistant & Support Chatbot for Odoo?
LLM chatbot grounded in your live Odoo catalog & KB — recommends products, answers buyers, captures leads. GPT-4o, Gemini, Groq. Built & installed by ECOSIRE. Built to order by ECOSIRE for Odoo 17, 18, 19 — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Odoo.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
Technical Specifications
- Odoo Compatibility
- Odoo 17, Odoo 18, Odoo 19
- Editions
- Enterprise & Community
- License
- Licence confirmation required
- Python Requirement
- Python 3.10+
- Database
- PostgreSQL 12+
About this Product
Your Odoo website already lists every product, price, spec and stock level — but a first-time visitor still has to hunt through categories, read long descriptions, and guess which variant fits. Most of them leave without buying and without ever telling you why. This build-to-order module drops a conversational AI shopping assistant onto your Odoo eCommerce site that behaves like your best salesperson: it understands a shopper's question in plain language, searches your real product.template and product.product records in real time, recommends and compares specific items, answers "does it ship to my country / is it in stock / what's the return policy" from your own Knowledge (knowledge.article) and website pages, and — when a lead is qualified or a human is needed — captures the contact into crm.lead and hands off to a live agent.
Because the assistant is grounded in your live Odoo data through the ORM (not a static FAQ dump), it never quotes a discontinued SKU or a stale price. We wire it to whichever LLM you prefer — OpenAI GPT-4o, Google Gemini, Groq (Llama/Mixtral), or a self-hosted open-source model — using a retrieval-augmented pattern: the model only answers from context we retrieve from your database, which keeps hallucinations down and lets you swap providers without rebuilding. Every conversation, recommendation and captured lead is a first-class Odoo record you can report on, automate against, and route through existing sales/helpdesk workflows.
This is NOT an instant apps.odoo.com download. ECOSIRE designs, builds, installs and tunes the module against YOUR catalog, YOUR knowledge base and YOUR brand voice, on Odoo 17, 18 or 19 (Community or Enterprise). Typical delivery is one working week depending on catalog size, languages and the depth of guardrails you want. You receive the full Odoo module source (a proper addon with __manifest__.py, models, security and views), configuration, documentation and a support window — you own it, you can extend it, and you are never locked to us.
Under the hood it's a clean Odoo addon: new models (e.g. ai.chat.session, ai.chat.message) with @api.depends computed fields for session scoring and lead-quality signals, access controlled by ir.model.access.csv plus record rules so agents only see their own or their team's conversations, OWL/QWeb front-end widgets on the website, a JSON-RPC/controller endpoint the chat widget calls, automated actions (base.automation) to escalate hot conversations, and QWeb reports for conversation and conversion analytics. Because it's standard Odoo, it plays cleanly with Website, eCommerce, CRM, Helpdesk, Inventory and Live Chat, and it's reachable over XML-RPC/JSON-RPC if you want to feed the same brain into other channels later.
What you get
- Complete Odoo addon source code — a proper module with __manifest__.py, models/, security/ir.model.access.csv, record rules, views (XML + OWL), controllers and QWeb reports — delivered to a Git repo you own
- Retrieval + grounding layer wired to your chosen LLM provider(s) (GPT-4o / Gemini / Groq / self-hosted) with server-side key storage and a documented provider-swap procedure
- Catalog & knowledge-base ingestion configured against YOUR live product data and knowledge.article / website pages, tuned so answers match your actual SKUs, pricing and policies
- Branded, embedded chat widget (OWL/QWeb) styled to your website theme, plus the CRM lead-capture and live-agent handoff wired into your existing sales/helpdesk flow
- Installation & configuration on your Odoo 17/18/19 instance (or a staging copy first), including settings, guardrails, languages and automated-action rules
- Admin & agent documentation + a live training session (recorded) covering configuration, prompt/guardrail tuning, reading the analytics, and handling escalations
- A post-go-live support & bug-fix window (scope agreed up front) covering defects, prompt/guardrail adjustments and provider-config help
- Conversation & conversion analytics views/reports so you can measure deflection, captured leads and recommendation-to-purchase from day one
Who this is for
Odoo eCommerce store owner
Runs a mid-size catalog on Odoo Website/eCommerce and loses sales to bounce and unanswered pre-sales questions. Wants an assistant that guides shoppers to the right SKU and captures the ones who aren't ready to buy — without hiring a night-shift chat team.
Head of customer support / helpdesk lead
Fields the same shipping, returns, sizing and 'is it compatible' questions all day. Wants first-line deflection grounded in real policies and stock, with clean escalation to a human and a full transcript attached to the helpdesk.ticket or CRM lead.
Digital marketing / growth manager
Owns conversion rate and lead volume across an 11-language storefront. Wants a multilingual assistant that recommends and cross-sells in-conversation, writes qualified leads into crm.lead with a quality score, and reports on what shoppers actually ask.
How AI Website Shopping Assistant & Support Chatbot for Odoo Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Grounded in your live Odoo catalog & knowledge base (no stale SKUs/prices) | Retrieval from live product.template/product.product/knowledge.article via ORM | Possible but you build and maintain the retrieval layer yourself | Usually a static FAQ/scrape or generic bot — drifts from live data | No AI assistant in core |
| Multi-model choice (GPT-4o / Gemini / Groq / self-hosted), swappable | Included | Partial support | Partial support | Not included |
| In-chat product recommendation & comparison with add-to-cart deep links | Included | Partial support | Partial support | Not included |
| Lead capture into crm.lead with computed quality score + transcript | Included | Partial support | Partial support | Partial support |
| Live-agent handoff via automated actions (Live Chat / Helpdesk / salesperson) | Included | Partial support | Partial support | Partial support |
| Multilingual, aligned to your Odoo website locales | Included | Partial support | Partial support | Partial support |
| Proper Odoo security (ir.model.access.csv + record rules, server-side keys) | Included | Partial support | Partial support | Included |
| You own the full addon source; portable across Odoo 17/18/19 | Included | Included | Not included | Included |
| Built, installed & tuned to your catalog and brand by ECOSIRE | Included | Not included | Not included | Not included |
Frequently Asked Questions about AI Website Shopping Assistant & Support Chatbot
How long until it's live, and is this an instant download?
No — this is a build-to-order module, not an instant apps.odoo.com download. After a short discovery call ECOSIRE designs, builds, installs and tunes the assistant against your actual catalog, knowledge base and brand voice. Typical delivery is one working week depending on catalog size, number of languages, and how deep you want the guardrails and analytics. We usually stand it up on a staging copy first, get your sign-off, then go live on production.
What do updates and support look like after delivery?
You receive the full module source in a Git repo you own, plus documentation and a training session, so you are never locked to us. Every engagement includes a post-go-live support and bug-fix window (scope agreed up front) covering defects, prompt/guardrail tuning and LLM-provider config help. Beyond that we offer optional ongoing support and version-upgrade plans — including migrating the addon cleanly when you move between Odoo 17, 18 and 19.
Which LLMs and Odoo versions are supported?
The module is built with a provider layer so you can use OpenAI GPT-4o, Google Gemini, Groq (Llama/Mixtral), or a self-hosted open-source model — chosen in Odoo Settings and swappable without a rebuild. It runs on Odoo 17, 18 and 19, Community or Enterprise, built as a portable addon so future upgrades are a controlled migration rather than a rewrite.
Will it invent products or quote wrong prices?
No — that's the core design. The assistant uses a retrieval-augmented pattern: it answers only from context retrieved live from your Odoo ORM (product.template, product.product, stock, pricelists, knowledge.article), and it's constrained by a system prompt and allow/deny guardrails. It won't recommend unpublished or archived SKUs, won't override pricing, and refuses off-catalog requests instead of hallucinating. Policy answers cite the source knowledge article.
Where do captured leads and conversations go, and is my data safe?
Qualified shoppers are written into crm.lead as first-class Odoo records with the transcript, product interest and a computed lead-quality score, so they flow through your normal sales pipeline. Conversations are stored in dedicated models (ai.chat.session / ai.chat.message) governed by ir.model.access.csv and record rules — agents only see their team's chats. LLM API keys are stored server-side and never exposed to the browser; only the context needed to answer a question is sent to your chosen provider, and self-hosted models keep everything in your environment.
Can it hand off to a human and integrate with Live Chat / Helpdesk?
Yes. When the model hits a guardrail or the shopper asks for a person, the session escalates through an automated action (base.automation) — routing to your Odoo Live Chat, opening a helpdesk.ticket, or assigning the CRM lead to a salesperson, whichever fits your flow. The full transcript travels with the handoff so the human agent has instant context.
Do you need access to our data to build it?
To ground the assistant we work against a copy of your catalog and knowledge base, typically on a staging instance you provision or grant us access to. We don't need your production credentials to design and test; final installation is done on production with your team present. All access and scope are agreed in writing before work starts.
Related Modules
AI Website Shopping Assistant & Support Chatbot
LLM chatbot grounded in your live Odoo catalog & KB — recommends products, answers buyers, captures leads. GPT-4o, Gemini, Groq. Built & installed by ECOSIRE.
- Retrieval-grounded LLM chat: answers are built ONLY from context retrieved live from your product.template, product.product, stock and knowledge.article records — no static FAQ dump, no stale prices
- Real-time product search & recommendation inside the chat, respecting your live pricelists, variants, attributes and website-published filter so it never suggests an unpublished or archived SKU
- In-conversation product comparison — the assistant pulls specs/attributes for 2–3 items and explains trade-offs, with direct add-to-cart / view-product deep links
- Multi-model provider layer: GPT-4o, Google Gemini, Groq (Llama/Mixtral) or a self-hosted open-source LLM, configured in Odoo Settings and swappable without a rebuild