Quick facts
- Price
- $299.00 USD
- magento_2 versions
- —
- Setup time
- 20160 min
- License
- One-time perpetual
- Languages
- 11 languages
One-time Purchase
Magento 2 RMA & Returns at POS
A custom-built Magento 2 / Adobe Commerce extension that unifies returns, exchanges, refunds, restocking and store credit across your website and in-store POS, built and installed for you by ECOSIRE.
$299.00USD
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Key Features
Unified RMA flow across storefront and in-store POS sharing one return state via REST and GraphQL service contracts
Receipt-lookup returns at the till — resolve the original sales order by order/increment ID and select line items to return
Refund outcomes via Magento's native credit-memo service, keeping gateway refunds, invoice and creditmemo records consistent
Store-credit refunds using Adobe Commerce native Store Credit, or an equivalent ledger provisioned on Magento Open Source
Exchange handling that ties the returned line to a replacement order without losing the RMA audit trail
Restock to the correct source/outlet through the Multi-Source Inventory (MSI) SourceItem API, not a global quantity bump
Configurable return reason codes managed in admin and surfaced at both POS and online return forms
Approval workflow with admin ACL resources gating no-receipt, out-of-window or high-value returns
Event observers keeping stock, store credit, customer notifications and RMA status in sync
Cron job that ages out abandoned RMAs and reconciles pending restock movements
Admin grid and RMA detail view for cross-channel return tracking, filtering by reason, channel and status
di.xml plugins/interceptors that extend order and credit-memo behaviour without overriding core classes
About this Product
Magento 2 RMA & Returns at POS gives omnichannel retailers a single, controlled returns flow whether the customer walks into a store or starts the return online. We build it as a dedicated module under app/code/Ecosire/RmaPos, wiring custom RMA entities through Magento's service contracts (repository + data interfaces), exposed over both REST and GraphQL so your POS lane, your storefront and any headless front end all read and write the same return state.
Why Choose Magento 2 RMA & Returns at POS
Unified RMA flow across storefront and in-store POS sharing one return state via REST and GraphQL service contracts
Receipt-lookup returns at the till — resolve the original sales order by order/increment ID and select line items to return
Refund outcomes via Magento's native credit-memo service, keeping gateway refunds, invoice and creditmemo records consistent
Store-credit refunds using Adobe Commerce native Store Credit, or an equivalent ledger provisioned on Magento Open Source
Exchange handling that ties the returned line to a replacement order without losing the RMA audit trail
Restock to the correct source/outlet through the Multi-Source Inventory (MSI) SourceItem API, not a global quantity bump
At the till, staff perform a receipt-lookup return: an order or increment ID resolves the original sales order via OrderRepositoryInterface, and the cashier selects line items, picks a reason code, and chooses the outcome — refund, exchange, or store credit. Refunds run through Magento's native credit-memo service, so the gateway refund, invoice adjustment and creditmemo records stay consistent with core accounting. On Adobe Commerce we integrate the native Store Credit and RMA tables; on Magento Open Source we provision an equivalent store-credit ledger, since core has no built-in RMA there.
Restocking is handled correctly for multi-location retail: each return line restocks to the correct source/outlet via the Multi-Source Inventory (MSI) SourceItem API, not a blind global qty bump. Observers on return events keep stock, store credit and notifications in sync; an admin ACL resource gates who can approve high-value or no-receipt returns, with an approval workflow for exceptions. A cron job ages out abandoned RMAs and reconciles pending restocks.
Because this is built-to-order, we install it on your environment, match it to your theme, POS hardware and tax rules, and harden it against your existing extensions — not a generic Marketplace zip you debug yourself.
What you get
- A custom Magento 2 module (Ecosire_RmaPos) installed under app/code on your environment, composer-installable for your CI
- REST and GraphQL endpoints for creating, looking up and processing RMAs, documented for your POS/front-end integration
- Admin configuration: reason codes, return windows, approval thresholds and ACL roles wired to your team structure
- Installation, configuration and setup:upgrade / di:compile deployment on your staging and production instances
- A short admin + cashier usage guide and a technical README covering the module's service contracts and events
- Post-launch support window with bug fixes and Magento minor-version compatibility checks
Who this is for
Omnichannel Retail Operations Manager
Runs returns across web and multiple physical stores and needs every channel to follow the same reason codes, approval rules and refund methods instead of each store improvising.
Magento Store Owner / Ecommerce Lead
Wants store credit and exchanges to retain revenue rather than always cash-refunding, and needs refunds to reconcile cleanly with the payment gateway and accounting.
In-Store POS / Front-Desk Staff
Needs to process a walk-in return in seconds by scanning or entering a receipt, picking items and a reason, and issuing the right refund or store credit without backend access.
Installation overview
Download from ECOSIRE
Buy the license on ecosire.com and download the Magento 2 RMA & Returns at POS module ZIP from your account dashboard.
Upload to Odoo
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Install the module
Activate Developer Mode, open Apps, click Update Apps List, search for Magento 2 RMA & Returns at POS, and press Install.
Configure settings
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Verify & go live
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
How Magento 2 RMA & Returns at POS Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Unified RMA state shared across online and in-store POS | ||||
| Receipt-lookup returns at the till by order/increment ID | ||||
| Restock to correct source/outlet via MSI SourceItem API | ||||
| Store-credit refunds on both Adobe Commerce and Open Source | ||||
| Built, installed and tested on your environment by the vendor | ||||
| Approval workflow with admin ACL for exception returns | ||||
| Instant self-service download from a marketplace | ||||
| Tailored to your POS hardware, tax rules and theme |
Frequently Asked Questions about Magento 2 RMA & Returns at POS
+How long does delivery take, since this is built-to-order?
Typical delivery is about 2 to 4 weeks from requirements sign-off, depending on whether you run Adobe Commerce (with native Store Credit and RMA) or Magento Open Source (where we provision the store-credit ledger), your POS setup and any custom tax or extension conflicts. We confirm a firm timeline in writing after a short scoping call and review of your environment. This is a custom engagement — it is not an instant Adobe Commerce Marketplace download.
+Do you install it, or do I get a zip to figure out myself?
We install and configure it for you. We deploy the module to your staging instance, run setup:upgrade, setup:di:compile and static content deployment, validate the RMA, refund, store-credit and restock flows end to end, then promote to production on a scheduled window. You receive the source under app/code (or as a composer package) so you fully own it.
+What ongoing support and updates are included?
Every build includes a post-launch support window covering bug fixes and compatibility with Magento minor releases during that period. After it ends, you can take an optional support/maintenance retainer for upgrades across major Magento versions, new feature work, and conflict resolution when you add other extensions. You own the code, so you are never locked in.
+Does this work with Magento Open Source, or only Adobe Commerce?
Both. Adobe Commerce ships native Store Credit and a native RMA module, which we integrate directly. Magento Open Source has neither, so we provision an equivalent store-credit ledger and RMA entities through our module's service contracts. The POS return, refund and MSI restock flows behave the same on both editions.
+Will it conflict with my existing POS or other extensions?
We extend core through di.xml plugins, observers and service contracts rather than rewriting core classes or other vendors' code, which minimises collisions. Before delivery we audit your installed extensions and POS integration, test against them on staging, and adjust interceptor sort order or event handling where needed. If a hard conflict exists, we surface it during scoping, not after launch.
Why Customers Trust ECOSIRE
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30-Day Money Back
Lifetime Updates
LGPL-3.0 License
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Magento 2 RMA & Returns at POS
A custom-built Magento 2 / Adobe Commerce extension that unifies returns, exchanges, refunds, restocking and store credit across your website and in-store POS, built and installed for you by ECOSIRE.
- Unified RMA flow across storefront and in-store POS sharing one return state via REST and GraphQL service contracts
- Receipt-lookup returns at the till — resolve the original sales order by order/increment ID and select line items to return
- Refund outcomes via Magento's native credit-memo service, keeping gateway refunds, invoice and creditmemo records consistent
- Store-credit refunds using Adobe Commerce native Store Credit, or an equivalent ledger provisioned on Magento Open Source