Quick facts
- Price
- $499.00 USD
- dynamics_365_business_central versions
- —
- Setup time
- 30 min
- License
- One-time perpetual
- Languages
- 11 languages
One-time Purchase
Marketplace Returns & RMA Manager for Business Central
A per-tenant Business Central AL extension that centralizes marketplace returns, RMA workflows, reason-code mapping and refund posting across all your selling channels — built, installed and supported by ECOSIRE.
$499.00USD
No payment now. This sends a quote request to our team — we'll follow up by email with pricing and next steps.
Key Features
Unified RMA document in Business Central spanning Amazon, eBay, Walmart and additional marketplaces through one workflow
Auto-creation of BC sales credit memos posted against the original sales order/invoice with correct G/L and item ledger entries
Configurable reason-code mapping table normalizing each marketplace's return reasons to your BC return reasons and restock policy
Restocking automation that routes returned items to sellable, quarantine, refurb or scrap locations based on mapped reason and condition
Refund approval workflow with role-based thresholds enforced via BC permission sets before any ledger posting occurs
Job queue entry that polls marketplace REST/OData APIs on a schedule to pull new return requests and update refund status
Return-to-Origin (RTO) handling for cash-on-delivery channels so undelivered parcels reconcile separately from genuine returns
RMA status dashboard and Power BI-ready dataset surfacing return rate, reason mix and refund liability by channel and SKU
Event subscribers that keep the RMA, inventory and finance documents in sync without modifying base application objects
Audit trail recording who approved, posted or rejected each refund, with timestamps and original marketplace reference IDs
Optional Dataverse / Power Platform sync so customer-service agents see RMA status in Power Apps or model-driven CRM
Per-tenant deployment with dedicated permission sets, so finance, warehouse and CS roles only see and act on what they should
About this Product
High return volumes are where marketplace operations quietly bleed margin. Returns land in Amazon Seller Central, eBay, Walmart and other portals in different formats, with different reason codes and refund rules — while your finance team re-keys credit memos into Business Central by hand and your warehouse guesses what to do with the goods coming back.
Why Choose Marketplace Returns & RMA Manager for Business Central
Unified RMA document in Business Central spanning Amazon, eBay, Walmart and additional marketplaces through one workflow
Auto-creation of BC sales credit memos posted against the original sales order/invoice with correct G/L and item ledger entries
Configurable reason-code mapping table normalizing each marketplace's return reasons to your BC return reasons and restock policy
Restocking automation that routes returned items to sellable, quarantine, refurb or scrap locations based on mapped reason and condition
Refund approval workflow with role-based thresholds enforced via BC permission sets before any ledger posting occurs
Job queue entry that polls marketplace REST/OData APIs on a schedule to pull new return requests and update refund status
Marketplace Returns & RMA Manager is a Business Central extension we build to your exact channel mix and post-purchase policy. It is a per-tenant AL extension (table extensions, page extensions and event subscribers) installed directly onto your BC environment — Cloud (SaaS) or on-prem — not a generic one-size AppSource download.
The extension introduces a unified RMA document that ingests return requests from each marketplace via their REST/OData connectors or your existing integration middleware. Reason codes from Amazon, eBay and Walmart are normalized through a configurable mapping table to your BC return reasons and item-restock policy. Approved returns auto-generate sales credit memos posted against the original sale, with G/L and inventory ledger entries created through standard BC posting routines — no sql.raw, no shadow ledgers. A job queue entry polls for new returns and refund status on a schedule you control.
For emerging-market channels using cash-on-delivery, the extension models Return-to-Origin (RTO) so undelivered parcels are reconciled correctly instead of being treated as customer returns.
Because we build, install and support it, you get exactly the workflow, permission sets and approval thresholds your operation needs — and a named ECOSIRE engineer to evolve it as marketplaces change their APIs.
What you get
- Signed, per-tenant Business Central AL extension (.app) installed on your Cloud or on-prem environment
- Reason-code mapping table pre-loaded for your active marketplaces (Amazon, eBay, Walmart and others as scoped)
- Dedicated BC permission sets for finance, warehouse and customer-service RMA roles
- Configured job queue entry for scheduled marketplace return polling and refund status sync
- Connection setup to your marketplace REST/OData endpoints or existing integration middleware
- Admin and end-user runbook covering RMA processing, approval, restocking and RTO reconciliation
- UAT in your sandbox tenant plus production cutover with post-go-live hypercare
- Source code handover option and a defined support/maintenance agreement
Who this is for
Marketplace Operations Lead
Owns high-volume returns across several channels and needs one BC workflow instead of juggling each seller portal — wants reason codes normalized and refunds posted without manual re-keying.
Finance / Accounts Receivable Manager
Needs credit memos posted accurately against original sales with correct G/L and inventory impact, plus an approval gate and audit trail before any refund touches the ledger.
Warehouse & Inventory Supervisor
Wants returned stock automatically routed to the right location — sellable, quarantine, refurb or scrap — based on reason and condition, with RTO parcels handled distinctly.
Installation overview
Download from ECOSIRE
Buy the license on ecosire.com and download the Marketplace Returns & RMA Manager for Business Central module ZIP from your account dashboard.
Upload to Odoo
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Install the module
Activate Developer Mode, open Apps, click Update Apps List, search for Marketplace Returns & RMA Manager for Business Central, and press Install.
Configure settings
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Verify & go live
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
How Marketplace Returns & RMA Manager for Business Central Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Unified RMA across Amazon, eBay, Walmart in one BC workflow | ||||
| Auto-create credit memos posted via standard BC routines | ||||
| Configurable marketplace reason-code mapping to BC reasons | ||||
| Restocking automation by reason and item condition | ||||
| Return-to-Origin (RTO) handling for COD channels | ||||
| Refund approval thresholds via BC permission sets | ||||
| Built, installed and supported on your tenant with named engineer | ||||
| Tailored to your exact channel mix and post-purchase policy |
Frequently Asked Questions about Marketplace Returns & RMA Manager for Business Central
+How long until the extension is live on our Business Central environment?
Typical delivery is 3 to 5 weeks from kickoff, depending on how many marketplaces are in scope and whether you already have integration middleware. The flow is: requirements and reason-code mapping workshop, build of the AL extension, installation into your sandbox tenant, UAT with your team, then production cutover with hypercare. This is a build-to-order engagement — we set a firm timeline after the scoping call, not an instant download.
+What happens with support and updates after go-live?
Every build includes a defined support and maintenance agreement. Because marketplaces change their REST/OData APIs and refund rules, we monitor and patch the connectors, ship enhancements you request, and keep the extension compatible with Business Central's monthly and major releases. You get a named ECOSIRE engineer and a documented SLA; you can also take a source-code handover if you prefer to maintain it in-house later.
+Is this an AppSource app I can install myself?
No. It is a per-tenant AL extension that ECOSIRE builds, installs and supports directly on your environment. That means we tailor the RMA workflow, permission sets, approval thresholds and reason-code mapping to your exact channel mix — rather than forcing a generic published app onto your processes. We deploy the signed .app to your Cloud (SaaS) or on-prem tenant for you.
+How are refunds posted — does it bypass standard Business Central accounting?
No bypass. Approved returns generate standard BC sales credit memos posted against the original document, creating normal G/L and item ledger entries through Business Central's own posting routines. We never write directly to ledger tables. The approval workflow runs before posting, and every action is recorded in an audit trail with the original marketplace reference IDs.
+Can it integrate with our existing connectors, Power BI and Dataverse?
Yes. If you already use an integration platform or marketplace connector, we ingest returns from it rather than duplicating connectivity. The extension exposes an RMA dataset for Power BI dashboards, and we can optionally sync RMA status to Dataverse so Power Apps and model-driven CRM agents see live return information.
+Does it handle Return-to-Origin for cash-on-delivery marketplaces?
Yes. Channels common in emerging markets use cash-on-delivery, where undelivered parcels come back as RTO rather than customer returns. The extension models RTO as a distinct path so those parcels reconcile against the original order and inventory correctly, without inflating your return or refund figures.
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Marketplace Returns & RMA Manager for Business Central
A per-tenant Business Central AL extension that centralizes marketplace returns, RMA workflows, reason-code mapping and refund posting across all your selling channels — built, installed and supported by ECOSIRE.
- Unified RMA document in Business Central spanning Amazon, eBay, Walmart and additional marketplaces through one workflow
- Auto-creation of BC sales credit memos posted against the original sales order/invoice with correct G/L and item ledger entries
- Configurable reason-code mapping table normalizing each marketplace's return reasons to your BC return reasons and restock policy
- Restocking automation that routes returned items to sellable, quarantine, refurb or scrap locations based on mapped reason and condition