Illustrative previewA build-to-order Business Central extension that connects Dynamics 365 Field Service / CE to your BC manufacturing data, so as-built BOMs, serial numbers, warranties and spare-parts inventory flow to technicians and service results flow back. Built, installed as a per-tenant extension, and supported by ECOSIRE.
Key Features
As-built BOM and serial/lot sync from finished production orders into Dynamics 365 Field Service customer assets
Warranty and entitlement tracking keyed by serial number, with automatic in-warranty vs. billable determination
Spare-parts linkage mapping BC items, variants and locations to Field Service products with real availability
Service work-order to manufacturing return/repair loop that raises the matching BC document on field replacements
Installed-base asset history readable from both Business Central and Field Service
AL table and page extensions surfacing serial, warranty and asset fields plus FactBoxes on BC documents
Event subscribers on production-order finish and posting that trigger sync without manual export
Dataverse virtual-tables / Business Central OData v4 API integration instead of fragile CSV file jobs
Scheduled synchronization via the Business Central job queue with retry and error logging
Dedicated permission sets so service and production roles see only the data they should
Idempotent sync logic that tolerates retries and avoids duplicate assets or warranty records
Field mapping configured to your entity model rather than a fixed off-the-shelf schema
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.
- 3
Go live + support
You go live in about 2–4 weeks, with a post-launch support window.
About this Product
Manufacturers who service their own installed equipment usually run two disconnected worlds: production and inventory live in Business Central, while technicians, work orders and assets live in Dynamics 365 Field Service / CE on Dataverse. The result is re-keyed serials, guessed warranties, and spare parts that exist in the ERP but never reach the technician.
This extension closes that loop. ECOSIRE builds you a per-tenant AL extension on your Business Central environment that synchronizes the manufacturing context Field Service needs and writes service outcomes back into BC.
What it does: - Pushes as-built BOMs and serial/lot numbers from finished production orders into Field Service customer assets, so the technician sees the exact configuration shipped. - Tracks warranty and entitlement by serial number, derived from the production/sales date, so in-warranty vs. billable is decided automatically. - Links spare-parts inventory in BC items and locations to Field Service products, so parts availability and consumption are real, not estimated. - Creates a service-to-manufacturing return loop: a field replacement raises the matching return/repair document in BC. - Maintains an installed-base asset history that both systems can read.
Technically: AL table and page extensions surface the new fields and FactBoxes; event subscribers fire on production-order finish and posting; integration runs through the Dataverse virtual-tables / Business Central API (OData v4) rather than brittle CSV jobs; sync is scheduled on the BC job queue; access is governed by dedicated permission sets.
This is build-to-order, not an instant AppSource download. ECOSIRE scopes it to your entity mapping, builds it, installs it as a per-tenant extension, and supports it on your tenant.
What you get
- A per-tenant Business Central AL extension package (.app) built for your environment
- Field-mapping and integration configuration between Business Central and your Dataverse / Field Service environment
- Production-order, serial, warranty and spare-parts sync logic with job-queue scheduling
- Permission sets for service and production roles plus a setup/administration page
- Installation on your Business Central tenant (sandbox first, then production) by ECOSIRE
- Configuration and administrator handover documentation plus a post-go-live support window
Who this is for
Service Operations Lead
Owns field technician productivity and first-time-fix rate at a manufacturer servicing its own installed equipment. Needs technicians to arrive knowing the exact as-built configuration, warranty status and available spare parts before they touch the machine.
Business Central / ERP Administrator
Responsible for the BC environment and its extensions. Wants integration done as a clean per-tenant AL extension with proper permission sets, job-queue scheduling and error logging, not ad-hoc CSV exports or direct table writes.
Warranty & Aftermarket Manager
Tracks warranty exposure and spare-parts revenue by installed unit. Needs entitlement decided automatically by serial number so in-warranty work isn't billed and billable work isn't given away.
How Field Service Integration for Manufacturers (CE) Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| As-built BOM and serial sync from production to Field Service | Included | Partial support | Partial support | |
| Warranty / entitlement tracking keyed by serial number | Included | Partial support | Partial support | |
| Spare-parts inventory linked between BC and Field Service | Included | Partial support | Partial support | |
| Service-to-manufacturing return/repair loop | Included | Partial support | Not included | |
| Built, installed and supported on your tenant (per-tenant extension) | Included | Partial support | Not included | |
| Mapped to your specific entity model (not a fixed schema) | Included | Included | Not included | |
| Supported AL events / Dataverse / OData integration (no CSV jobs) | Included | Partial support | Partial support | |
| No in-house AL developer required to maintain | Included | Not included | Included |
Frequently Asked Questions about Field Service Integration for Manufacturers (CE)
Is this an AppSource app I can install instantly?
No. This is a build-to-order extension. ECOSIRE scopes it to your entity mapping and Field Service configuration, builds it as a per-tenant AL extension, and installs it directly on your Business Central tenant. There is no instant AppSource download for this product.
What is the delivery lead time?
Typical delivery is about 3 to 5 weeks from the discovery call, depending on how many production-order, serial and warranty mappings you need and your Field Service / Dataverse setup. We install to a sandbox first for validation, then schedule the production cutover with you.
How are ongoing support and updates handled?
Every build includes a post-go-live support window for fixes and tuning. After that, ECOSIRE offers an optional support and maintenance plan covering Business Central monthly-release compatibility, Field Service / Dataverse schema changes, error-log monitoring and small enhancements. Because it is a per-tenant extension we own, we can patch and redeploy directly to your tenant.
Will it work with my existing Field Service customization?
Yes. Because we build to order, the field mapping is configured to your actual Dataverse tables and Field Service entities rather than a fixed schema. We integrate through supported APIs (Dataverse virtual tables / BC OData v4), so we adapt to your model instead of forcing you onto ours.
Does it modify or risk my production data?
The extension is installed to a sandbox and validated before any production cutover. Sync is idempotent and writes through supported AL events and APIs with error logging and retry, never by raw SQL or direct table edits. Permission sets restrict who can see and change service and production data.
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Field Service Integration for Manufacturers (CE)
A build-to-order Business Central extension that connects Dynamics 365 Field Service / CE to your BC manufacturing data, so as-built BOMs, serial numbers, warranties and spare-parts inventory flow to technicians and service results flow back. Built, installed as a per-tenant extension, and supported by ECOSIRE.
- As-built BOM and serial/lot sync from finished production orders into Dynamics 365 Field Service customer assets
- Warranty and entitlement tracking keyed by serial number, with automatic in-warranty vs. billable determination
- Spare-parts linkage mapping BC items, variants and locations to Field Service products with real availability
- Service work-order to manufacturing return/repair loop that raises the matching BC document on field replacements