Restaurant Table & Reservation Management

Key Features

Visual floor plan and live table-status board (Available, Reserved, Seated, Needs Cleaning, Held) rendered from AL tables and surfaced on a BC role-center cue

Reservation capture from web, phone and walk-in, written through the BC REST/OData v4 API so an external booking widget and your host desk share one source of truth

Waitlist management with quoted-wait estimates and automatic promotion to a table when a matching party size frees up

Table-ready SMS alerts and reservation reminders dispatched via a configurable SMS gateway through scheduled BC job queue entries

POS linkage via table and page extensions plus event subscribers so opening, firing and settling a POS check updates table status and writes covers and turn time automatically

Deposit and no-show handling: capture booking deposits, apply or forfeit them on no-show, and run a job-queue no-show sweep that releases held tables

Cover counts and table-turn-time analytics by service period, server and area, available as BC list pages and as a Dataverse-fed Power BI dashboard

Party-size and section seating rules with combinable tables, blackout dates and per-shift capacity caps

Dedicated permission sets (host, manager, admin) governing who can override holds, comp deposits or edit the floor plan

Optional Power Apps host-stand tablet and Power Automate flows for confirmation emails, all reading the same Dataverse-synced reservation data

Reservation status lifecycle (Requested, Confirmed, Seated, Completed, No-Show, Cancelled) with full change history for audit

Upgrade-safe design: all logic ships as a per-tenant extension using table/page extensions and event subscribers, never modifying Business Central base objects

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

Restaurant Table & Reservation Management is a build-to-order extension for Microsoft Dynamics 365 Business Central, written in AL and installed as a per-tenant extension on your own BC environment. It turns Business Central into a working front-of-house system: a visual floor plan, a live table-status board, reservation and waitlist capture, and cover/turn analytics — all tied back to your POS so seating, ordering and billing stay in one ledger.

ECOSIRE designs the data model with new AL tables (Floor Area, Table, Reservation, Waitlist Entry, Service Turn) plus table and page extensions that surface table and cover context on POS sales documents. Event subscribers keep table status in sync as POS transactions are opened, fired and settled, so a table flips from Seated to Available the moment the check is closed — no double-seating. Reservations and waitlist entries are exposed over the BC REST/OData v4 API, letting your website booking widget, phone-desk tool, or an SMS gateway create and read bookings programmatically.

We honestly scope this as custom work: after purchase ECOSIRE confirms requirements, builds the extension, installs it to your sandbox for UAT, then publishes to production with dedicated permission sets, job queue entries (table-ready SMS dispatch, no-show sweeps, deposit reminders) and optional Dataverse / Power Platform sync for a Power BI cover dashboard or a Power Apps host-stand tablet.

This is not an instant Microsoft AppSource download. It is delivered to your tenant within a stated lead time, configured to your floor plan and POS flow, and backed by an ongoing support and update agreement. You own a clean, upgrade-safe extension — not a tangle of customizations baked into base objects.

What you get

A per-tenant Business Central extension (.app) authored in AL, published to your sandbox then production tenant by ECOSIRE

Floor-plan, table, reservation, waitlist and service-turn data model configured to your venue's actual layout and sections

POS integration (table/page extensions + event subscribers) wiring table status, covers and turn time to your existing BC POS flow

Reservation and waitlist endpoints exposed over the BC REST/OData v4 API for your website or phone-desk booking tool, with connection guidance

Configured job queue entries for SMS table-ready alerts, reservation reminders and no-show / deposit sweeps

Permission sets, role-center cues and any optional Dataverse / Power BI / Power Apps artifacts, plus a short admin and host-staff handover guide

Who this is for

Restaurant Owner / Operator

Wants to maximize covers and table turns without bolting on a separate reservation SaaS — keeping seating, sales and reporting inside the same Business Central ledger they already run the business on.

Front-of-House / Host Manager

Needs a live floor-plan board to seat parties, manage the waitlist, honor reservations and avoid double-booking during a busy service, with table status that updates itself from the POS.

Business Central Administrator / IT Partner

Responsible for a clean, upgrade-safe tenant; values that this ships as a per-tenant AL extension with proper permission sets and job queue entries rather than direct edits to base objects.

How Restaurant Table & Reservation Management Compares

Criterion	ECOSIRE	Custom Build	Competitor
Visual floor plan and live table-status board	Included	Partial support	Partial support
Table status auto-synced from POS via AL event subscribers	Included	Partial support	Not included
Reservations and waitlist exposed over BC REST/OData API	Included	Partial support	Partial support
SMS table-ready alerts and no-show sweeps via job queue	Included	Partial support	Partial support
Cover and table-turn analytics (incl. Dataverse / Power BI)	Included	Partial support	Partial support
Upgrade-safe per-tenant extension, no base-object changes	Included	Partial support	Included
Built, installed and configured to your floor plan for you	Included	Included	Not included
Ongoing support and BC-release compatibility updates	Included	Partial support	Partial support

Frequently Asked Questions about Restaurant Table & Reservation Management

How long does delivery take, since this isn't an instant AppSource download?

Correct — this is build-to-order, not a one-click marketplace install. After purchase we run a short scoping call to capture your floor plan, sections and POS flow, then build the AL extension and install it to your sandbox for you to test (UAT). Typical lead time is about 2 to 4 weeks depending on floor-plan complexity, the booking channels you want connected (web widget, phone desk, SMS gateway) and your UAT turnaround. We confirm a firm date in writing before work starts.

What does ongoing support and updates include after go-live?

Every build includes a warranty period for defect fixes, plus an optional ongoing support and maintenance agreement. That covers compatibility testing and republishing the per-tenant extension against Business Central's monthly and major (e.g. v25/v26) releases, bug fixes, minor enhancements and help reconfiguring sections or reservation rules. Because it is a properly scoped extension that never touches base objects, BC platform upgrades are low-risk and we keep the .app current for you.

Will it actually keep my table board in sync with the POS, or is it a separate list?

It is genuinely linked. We use AL event subscribers on the POS sales document lifecycle so that when a check is opened, fired and settled, the table flips through Seated and back to Available automatically, and the cover count and turn time are written for you. The host board reflects reality without anyone re-keying status.

Can it feed my website booking widget or an SMS provider?

Yes. Reservations and waitlist entries are exposed over the Business Central REST/OData v4 API, so an external web booking form or phone-desk tool can create and read bookings against the same data your host sees. Table-ready texts and reminders go out through a configurable SMS gateway driven by scheduled job queue entries. We wire these to the providers you specify during scoping.

Do I own the extension, and can ECOSIRE extend it later?

You own the deployed extension on your own tenant. It is built as a clean per-tenant AL extension with documented permission sets, so it is yours to keep regardless of any ongoing agreement. Because it is modular, later additions — combinable-table logic, a Power Apps host tablet, a Power BI cover dashboard via Dataverse, multi-location floor plans — are straightforward follow-on builds rather than rewrites.