Gift Card & Store Credit

Key Features

Physical and digital gift card issuance with configurable code formats, batch generation and per-card or per-batch value loading

Balance check, full redemption and partial redemption directly from POS sale lines via page extension — remaining balance stays on the card

Store credit and refund-to-credit handling: convert returns into a tracked credit balance instead of cash, linked to the Customer card

Dedicated gift-card liability G/L account — every issuance posts a liability, every redemption draws it down, fully dimension-aware

Expiry rules with a job queue entry that sweeps expired cards and posts breakage to income per your accounting policy

Cross-store and cross-channel redemption against a single balance ledger, so a card sold online redeems in-store and vice versa

Custom API page (OData v4 / REST) for real-time balance check and redeem from e-commerce, mobile or third-party POS systems

AL balance ledger with full redemption history — every load, redeem, partial-redeem and adjustment is an auditable ledger entry

Event subscribers on posting routines for automatic reconciliation — no manual month-end matching of card liability

Reload / top-up support so a single card can be re-credited rather than reissued

Permission sets separating issue, redeem and adjust rights for segregation of duties

Optional Dataverse / Power Platform surfacing for Power BI liability dashboards and customer-facing balance lookup Power Apps

Configurable card statuses (active, suspended, expired, void) with controlled state transitions

Reporting on outstanding liability, breakage, issuance and redemption by store, dimension and period

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

Most retailers and restaurants treat gift cards as a spreadsheet problem: a card is sold, cash hits the till, and the outstanding balance lives in someone's head until an auditor asks where the liability sits. Gift Card & Store Credit closes that gap inside Microsoft Dynamics 365 Business Central.

This is a build-to-order extension, not an instant AppSource install. ECOSIRE designs, builds, installs and supports it as a per-tenant AL extension deployed directly to your Business Central environment (cloud SaaS or on-prem). We tailor the card formats, expiry policy, GL mapping and POS integration to how you actually trade, then hand you a documented, supported solution.

Under the hood it ships new AL tables for card masters, balance ledger entries and redemption history, plus table and page extensions that surface gift-card actions on Sales Orders, POS sale lines and the Customer card. Every issuance posts to a configurable gift-card liability G/L account; every redemption draws that liability down — so your balance sheet always reflects real outstanding value, with full audit trail through standard Business Central dimensions and ledger entries.

Event subscribers hook the posting routines so reconciliation is automatic, never a month-end scramble. A job queue entry sweeps for expired cards and writes breakage to income per your policy. Cards are exposed through a custom API page (OData v4 / REST) so your e-commerce storefront, mobile app or third-party POS can check balances and redeem in real time — enabling true cross-store and cross-channel redemption against one source of truth.

Dedicated permission sets separate who can issue, redeem and adjust. Where you run Power Platform, balances can surface in Dataverse for Power BI dashboards or a customer-facing Power App. You own the IP, you own the data, and ECOSIRE supports it.

What you get

A per-tenant AL extension (.app) built for your Business Central version, installed to your sandbox then production environment by ECOSIRE

Configured gift-card liability G/L account, posting setup and dimension mapping aligned to your chart of accounts

POS and Sales Order page extensions wired for issuance, balance check and partial redemption in your workflow

Custom API page (OData v4 / REST) documented for your e-commerce / mobile / third-party POS integration

Job queue entry configured for expiry sweeping and breakage posting per your stated policy

Permission sets for issue / redeem / adjust roles, plus a short admin and cashier how-to guide

UAT walkthrough in your sandbox, knowledge-transfer session, and source code handover

Who this is for

Retail Finance Controller

Needs outstanding gift-card and store-credit balances to live as a real, reconciled liability in Business Central with a clean audit trail and breakage policy — not in a spreadsheet that fails the year-end review.

Multi-Store Retail Operations Manager

Wants one card sold in any store or online to be redeemable everywhere, with real-time balance checks at the till and no double-spend across channels.

Restaurant / Hospitality Owner

Sees gift cards as an acquisition and cash-flow channel and wants fast issuance and redemption at POS, refund-to-credit for goodwill, and confidence the money is tracked.

How Gift Card & Store Credit Compares

Criterion	ECOSIRE	Custom Build	Competitor
Gift card liability posted to a dedicated G/L account, dimension-aware	Included	Partial support	Partial support
Partial redemption and reload from POS sale lines	Included	Partial support	Included
Store credit / refund-to-credit tied to the Customer card	Included	Partial support	Partial support
Expiry sweep + breakage to income via job queue	Included	Partial support	Partial support
Cross-store / cross-channel redemption via OData v4 / REST API	Included	Partial support	Partial support
Tailored to your card formats, policy and GL mapping	Included	Included	Not included
Source code handover and full IP ownership	Included	Included	Not included
Built, installed and supported on your environment by the vendor	Included	Partial support	Partial support

Frequently Asked Questions about Gift Card & Store Credit

How long does delivery take, since this isn't an instant AppSource download?

Correct — this is build-to-order. After a short scoping call to confirm card formats, expiry and breakage policy, GL mapping and which channels you redeem across, a typical build, sandbox UAT and production install runs about 2 to 4 weeks depending on POS and e-commerce integration complexity. You get a firm timeline in writing before we start, and we install to your sandbox first so you sign off before anything touches production.

What does ongoing support and updates look like after install?

ECOSIRE supports the extension on your environment. Because it's a per-tenant AL extension, we test it against each Business Central major release (the cloud cadence) and ship a compatibility update so it keeps working through upgrades. Bug fixes are covered, and enhancements are quoted as small change requests. You receive the source code, so you're never locked in — you can have us, your partner, or your own AL developers maintain it.

Does it work with my POS and online store?

Issuance, balance check and partial redemption are added to the Business Central POS sale lines and Sales Order via page extensions. For external POS, e-commerce or mobile apps, we expose a custom API page over OData v4 / REST so those systems check balances and redeem against the same balance ledger in real time. During scoping we confirm exactly which systems you use and map the integration points.

How is the gift-card liability handled in accounting?

Every card issuance posts to a dedicated gift-card liability G/L account; every redemption draws that liability down, with full Business Central dimensions for store and channel reporting. Event subscribers on the posting routines keep it reconciled automatically, and a job queue entry posts breakage from expired cards to income per the policy you choose. Your balance sheet always reflects real outstanding card value.

Cloud SaaS or on-premises — and do we own it?

Both are supported. The extension installs to Business Central online (SaaS) or an on-prem deployment. It's built as a per-tenant extension specific to your tenant — not a shared marketplace app — and you receive the AL source code and own the IP. ECOSIRE provides the build, install and support, but you are never dependent on us to keep running.