Illustrative previewA build-to-order Business Central extension that puts an AI copilot at the point of sale:
voice and natural-language order entry, AI upsell suggestions, and product Q&A grounded in your live BC item catalog. Built, installed per-tenant, and supported by ECOSIRE.
What is AI POS Assistant & Voice Order?
A build-to-order Business Central extension that puts an AI copilot at the point of sale: voice and natural-language order entry, AI upsell suggestions, and product Q&A grounded in your live BC item catalog. Built, installed per-tenant, and supported by ECOSIRE. Built to order by ECOSIRE for Dynamics 365 BC (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
About this Product
An AI copilot that lives inside your Business Central POS
AI POS Assistant & Voice Order is a custom Business Central extension that adds a conversational AI layer to your point of sale, drive-thru, or self-service kiosk. Staff and customers can place orders in plain language or by voice, ask "is this in stock?" or "what comes with the combo?", and receive AI-driven upsell and cross-sell suggestions, all grounded in your real Business Central item, price, and availability data, not a generic chatbot guessing.
This is not an instant AppSource download. ECOSIRE builds the extension to your menu structure, POS workflow, and language needs, then installs it as a per-tenant extension on your Business Central environment (cloud or on-prem) and supports it after go-live.
How it is built
We deliver the assistant as an AL extension using table extensions and page extensions over your item, sales line, and POS transaction objects, with event subscribers wiring AI suggestions into the order-entry flow without modifying base app code. Catalog Q&A and availability checks read live data through the Business Central REST/OData v4 API and AL queries, so answers reflect current items, prices, units of measure, and inventory.
The AI reasoning layer (intent parsing, upsell logic, multilingual response) runs through a governed gateway, with grounding prompts assembled from your BC data so the model never invents SKUs or prices. Optional Dataverse / Power Platform integration lets you surface the same assistant in a Power Apps kiosk shell or Copilot Studio surface. Permission sets scope who can use AI ordering and override suggestions; long-running sync and learning tasks run on the job queue.
Every build is honest, scoped, and yours: dedicated AL source, a documented data contract, and a support line to the engineers who built it.
What you get
- A per-tenant Business Central AL extension (.app) built to your POS workflow, installed on your cloud or on-prem environment
- Full AL source code for the extension, including table extensions, page extensions, and event subscribers, delivered to you
- Configured grounding layer and AI gateway connection that reads your live BC catalog via the REST/OData v4 API
- Permission sets and a setup page for upsell rules, language options, and voice configuration
- Job queue entries for catalog/suggestion sync, configured and scheduled
- Optional Power Platform / Dataverse integration artifacts (Power Apps kiosk shell or Copilot Studio agent) when in scope
- Admin and counter-staff documentation plus a short handover/training session
- Defined data contract and post-go-live support window with the engineers who built it
Who this is for
QSR / Restaurant Operations Manager
Runs counter and drive-thru service and wants to lift average basket size and order speed. Uses voice ordering and AI upsell prompts to make every transaction faster and larger without retraining staff on a new menu.
Retail Store / Multi-Location Owner
Operates on Business Central and wants a smarter POS that answers customer product and stock questions instantly. Values that answers come from live BC inventory and pricing rather than a disconnected chatbot.
IT / Business Central Administrator
Owns the BC environment and demands a clean per-tenant extension with proper permission sets, job queue scheduling, and no base-app modification. Wants the AL source and a clear data contract for governance.
How AI POS Assistant & Voice Order Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Dynamics 365 Business Central Native |
|---|---|---|---|---|
| AI voice / natural-language ordering at the POS | Included | Partial support | Partial support | Not included |
| Upsell suggestions grounded in your live BC catalog and inventory | Included | Partial support | Partial support | Not included |
| Multilingual customer interaction out of the box | Included | Partial support | Partial support | Not included |
| Built, installed per-tenant, and supported for you | Included | Not included | Not included | Not included |
| Full AL source code delivered (no vendor lock-in) | Included | Included | Not included | Partial support |
| Tailored to your exact menu, POS workflow, and permission model | Included | Included | Not included | Not included |
| Clean per-tenant extension with no base-app modification | Included | Partial support | Included | Included |
| Optional Power Platform / Dataverse kiosk integration | Included | Partial support | Not included | Partial support |
Frequently Asked Questions about AI POS Assistant & Voice Order
Is this an instant download from Microsoft AppSource?
No. This is a build-to-order extension. ECOSIRE builds it to your menu, POS workflow, and language requirements, then installs it as a per-tenant AL extension directly on your Business Central environment. There is no instant AppSource download — every deployment is scoped and configured for your catalog.
What is the typical delivery lead time?
After a short scoping call we confirm your POS workflow, catalog structure, and language needs. A typical build, install, and counter test runs about one working week depending on voice/kiosk scope, number of languages, and whether Power Platform integration is included. We give you a firm timeline in the proposal before any work starts.
How do you make sure the AI never invents products or prices?
The assistant is grounded: every prompt is assembled from your live Business Central data through the REST/OData v4 API and AL queries. Item numbers, prices, units of measure, and availability come from BC, so suggestions and answers always reconcile to your catalog. The AI reasoning layer only chooses among real items — it does not generate SKUs or prices.
Will it run on the cloud (SaaS) and on-premises Business Central?
Yes. It is delivered as a standard AL extension and can be installed per-tenant on Business Central cloud (SaaS) or on-premises. The AI gateway connection and any Power Platform / Dataverse surfaces are configured to suit your hosting and network policy during the build.
What does ongoing support and updates look like after go-live?
Every build includes a post-go-live support window with the engineers who built it. Beyond that we offer ongoing support and maintenance: we recompile and re-test the extension against new Business Central major releases, tune upsell rules and language behavior as your menu evolves, and address issues directly. Because you receive the AL source, you are never locked in.
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AI POS Assistant & Voice Order
A build-to-order Business Central extension that puts an AI copilot at the point of sale: voice and natural-language order entry, AI upsell suggestions, and product Q&A grounded in your live BC item catalog. Built, installed per-tenant, and supported by ECOSIRE.
- Natural-language order entry inside the BC POS — staff or customers describe an order in plain English and the AL extension parses it into valid sales lines against your item catalog
- Voice ordering for drive-thru and self-service kiosks — speech is transcribed and mapped to BC items, units of measure, and modifiers in real time
- AI upsell and cross-sell suggestions surfaced on the POS page via page extensions and event subscribers, driven by your actual product and combo data
- Live product and availability Q&A grounded in BC — answers pull current items, prices, and on-hand quantity through the REST/OData v4 API, never invented SKUs