Chargeback Management & Dispute Automation for WooCommerce

Key Features

Listens to gateway webhooks (Stripe charge.dispute.created, PayPal dispute events, Braintree dispute notifications) and matches each to its WooCommerce order automatically

Auto-assembles evidence packages: billing/shipping + AVS match, line items, customer IP/device, fulfillment & tracking numbers, refund and communication history, and a ToS snapshot

Stores every dispute as a custom post type so cases are fully auditable inside wp-admin with status, deadline, and outcome

Pre-built dispute response templates mapped to each network's reason codes, editable per merchant and submittable back via the gateway API

Win-rate analytics dashboard segmenting disputes by gateway, reason code, outcome, and recovered revenue

Chargeback alerts via email and Slack with representment-deadline countdowns so no case lapses

Deflection logic that flags low-value or unwinnable disputes for pre-dispute refund to protect your MID and chargeback ratio

HPOS / custom order tables compatible — reads orders through the WooCommerce CRUD layer, never fragile direct SQL

Hooks into woocommerce_order_status_changed and gateway actions; sync scheduled via WP-Cron or a real system cron for high volume

Documented WordPress actions and filters so your developers can extend evidence fields, templates, and routing rules

Per-gateway configuration screens under WooCommerce settings with capability-gated access for finance/support roles

Optional WPML and WooCommerce multisite support for multi-store and multilingual evidence text

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your WooCommerce.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

Chargeback Management & Dispute Automation for WooCommerce is a custom plugin that ECOSIRE builds, installs, and supports on your own WordPress site — not an instant marketplace download. We scope it to your gateways, your order data, and your evidence requirements, then deploy it into your wp-admin with full handover.

When a dispute fires, the plugin listens to your payment gateway webhooks (Stripe charge.dispute.created, PayPal disputes, Braintree dispute notifications) and automatically assembles an evidence package from the matching WooCommerce order: billing/shipping address (AVS match), order line items, customer IP and device data, fulfillment and tracking numbers, refund/communication history, and your terms-of-service snapshot. Evidence is stored on a custom dispute post type so every case is auditable inside WordPress.

Built natively for modern WooCommerce: HPOS / custom order tables compatible, it reads orders through the WooCommerce REST API and CRUD layer (no fragile direct SQL), hooks into woocommerce_order_status_changed and gateway webhook actions, and schedules sync via WP-Cron (or a real system cron for high volume). Pre-built dispute response templates map evidence to each network's reason codes, and you approve or auto-submit responses back through the gateway API before the representment deadline.

A win-rate analytics dashboard in wp-admin tracks disputes by gateway, reason code, outcome, and recovered revenue, with chargeback alerts (email/Slack) and deflection prompts to refund pre-dispute when fighting isn't worth the MID risk. WPML and WooCommerce multisite supported on request.

You get a clean, GPL-licensed, your-site-only plugin with documented hooks and filters — no SaaS lock-in, no per-dispute fees. Pricing is a one-time build fee; ongoing support and updates are available as an optional retainer.

What you get

A custom WooCommerce chargeback plugin built to your gateways and evidence rules, installed on your WordPress site by ECOSIRE

Configured webhook endpoints and API credentials for each connected gateway (Stripe, PayPal, Braintree as applicable)

Dispute custom post type, win-rate analytics dashboard, and per-gateway settings screens live in your wp-admin

Your editable library of reason-code-mapped dispute response templates seeded with starter content

Admin and operator documentation plus a developer reference for the plugin's hooks and filters

A handover walkthrough, plus 30 days of post-launch bug-fix support included with the build

Who this is for

High-volume DTC operations lead

Runs a WooCommerce store processing thousands of orders and losing staff hours manually pulling evidence for each Stripe and PayPal dispute. Needs a single auditable queue with deadline tracking so no representment lapses.

Finance/risk manager guarding the MID

Watches the chargeback ratio across multiple gateways and worries about MID termination thresholds. Wants deflection logic and win-rate analytics to decide when to fight versus refund pre-dispute.

Agency or in-house WooCommerce developer

Maintains a client store on HPOS and needs a clean, GPL plugin with documented hooks instead of a SaaS that bypasses the CRUD layer — something they can extend and keep under their own control.

How Chargeback Management & Dispute Automation for WooCommerce Compares

Criterion	ECOSIRE	Custom Build	Competitor
Auto-collects WooCommerce order evidence (AVS, tracking, IP, ToS) on dispute	Included	Partial support	Partial support
Syncs disputes from Stripe, PayPal, and Braintree webhooks/APIs	Included	Partial support	Partial support
HPOS / custom order tables compatible via the WooCommerce CRUD layer	Included	Partial support	Partial support
Reason-code-mapped dispute response templates submittable via gateway API	Included	Partial support	Partial support
Win-rate analytics dashboard and chargeback-ratio deflection logic	Included	Partial support	Partial support
Built, installed, and supported on your own site (no SaaS lock-in or per-dispute fees)	Included	Included	Not included
Instant self-service download from a public marketplace	Not included	Not included	Included
Documented hooks/filters for your developers to extend	Included	Partial support	Partial support

Frequently Asked Questions about Chargeback Management & Dispute Automation for WooCommerce

Is this an instant download from WooCommerce.com or WordPress.org?

No. This is a build-to-order plugin. ECOSIRE scopes it to your gateways and evidence requirements, builds it, then installs and configures it directly on your WordPress site. There is no marketplace download link — you receive a working, your-site-only plugin with full handover.

How long does delivery take after I order?

Typical delivery is about 2 to 4 weeks depending on how many gateways you connect and how custom your evidence and template rules are. After a short scoping call we confirm the exact lead time in writing, and you stay in the loop through build and a staging review before go-live.

What do ongoing support and updates cost?

Every build includes 30 days of post-launch bug-fix support. Beyond that, ongoing support — gateway API changes, WooCommerce/WordPress core compatibility updates, new reason-code mappings, and feature additions — is available as an optional monthly retainer. The plugin is GPL-licensed and stays on your site, so you are never locked into a per-dispute SaaS fee.

Which payment gateways are supported?

Out of the scope we build to, Stripe, PayPal, and Braintree dispute flows are supported via their webhook and API integrations. Other gateways with a public dispute API can be added during scoping. We confirm exactly which gateways your build will cover before work begins.

Will it work with HPOS and my existing theme and plugins?

Yes. The plugin is built for WooCommerce High-Performance Order Storage (custom order tables) and reads orders through the WooCommerce CRUD layer rather than direct SQL, so it coexists cleanly with your theme and other extensions. WPML and WooCommerce multisite are supported on request, and we test against your actual stack on staging before deploying.