Illustrative previewA single notification layer for WooCommerce that sends order,
shipping, refund and marketing messages across WhatsApp, SMS and Telegram — built to order, installed and supported by
ECOSIRE on your own WordPress site.
What is Multichannel Messaging Hub (WhatsApp + SMS + Telegram)?
A single notification layer for WooCommerce that sends order, shipping, refund and marketing messages across WhatsApp, SMS and Telegram — built to order, installed and supported by ECOSIRE on your own WordPress site. Built to order by ECOSIRE for WooCommerce (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your WooCommerce.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
About this Product
Most stores end up running three half-overlapping plugins — one for WhatsApp, one for SMS, one for Telegram — each with its own settings screen, its own template syntax, and its own way of hooking into WooCommerce order status changes. The Multichannel Messaging Hub collapses that mess into one notification engine. It listens to the WooCommerce order lifecycle through native hooks (woocommerce_order_status_changed, woocommerce_new_order, woocommerce_order_refunded) and routes each event to the channel — or channels — you choose, for customers, admins, and vendors alike.
Because every store's gateways, vendor plugin, and message tone are different, this is a build-to-order plugin: ECOSIRE builds it against your exact stack, then installs and configures it on your WordPress site — we do not ship an anonymous ZIP from a marketplace. During the build we wire your chosen SMS gateway (Twilio, Vonage/Nexmo, MSG91, or another provider), your WhatsApp Business sending path, and a Telegram bot, then map each WooCommerce event to a channel in wp-admin.
Message bodies are per-language templates with WooCommerce merge tags ({order_number}, {customer_name}, {tracking_url}), so a WPML or multilingual store sends each customer a message in their own language. Bulk broadcast campaigns run through WP-Cron in throttled batches so you respect gateway rate limits instead of getting your number flagged. Everything is HPOS-compatible (the custom order-tables storage), works on WooCommerce subscriptions and vendor/marketplace setups, and keeps a delivery log you can audit. You own the code, the gateway accounts, and the data — ECOSIRE keeps it running.
What you get
- The Multichannel Messaging Hub plugin built against your WordPress + WooCommerce version, installed and activated on your site by ECOSIRE
- Configuration of your SMS gateway (Twilio/Vonage/MSG91/etc.), WhatsApp Business sender, and Telegram bot credentials in wp-admin
- Per-event channel routing map set up for your real order statuses and recipient groups (customer, admin, vendor)
- Per-language message templates seeded for your active store languages, ready to edit
- A short admin walkthrough (screen recording or live call) plus written notes on settings, merge tags, and the delivery log
- Post-launch support window covering bug fixes and WooCommerce/WordPress compatibility updates
Who this is for
Mid-size store owner consolidating tools
Runs a WooCommerce store currently juggling separate WhatsApp, SMS, and Telegram plugins. Wants one settings screen, one delivery log, and one bill instead of three plugins fighting over the same order hooks.
Operations / fulfillment manager
Needs reliable internal alerts — a Telegram message to the ops channel on every new order, an SMS to a warehouse lead on failed payments — without writing code or babysitting three dashboards.
Marketplace or multilingual store admin
Runs a vendor/marketplace or WPML multilingual store and needs vendors notified of their own orders and customers messaged in their own language, all from the same HPOS-compatible engine.
How Multichannel Messaging Hub (WhatsApp + SMS + Telegram) Compares
| Criterion | ECOSIRE | Custom Build | Competitor | WooCommerce Native |
|---|---|---|---|---|
| One settings screen for WhatsApp + SMS + Telegram together | Included | Partial support | Not included | Not included |
| Per-event channel routing across the full WooCommerce order lifecycle | Included | Included | Partial support | Not included |
| Gateway-agnostic SMS (Twilio / Vonage / MSG91 / others) | Included | Included | Partial support | Not included |
| Per-language templates, WPML / multilingual aware | Included | Partial support | Partial support | Not included |
| Built, installed and supported on your site (no DIY setup) | Included | Partial support | Not included | Not included |
| Bulk broadcast campaigns throttled via WP-Cron | Included | Partial support | Partial support | Not included |
| HPOS / custom order-tables and vendor-marketplace compatible | Included | Partial support | Partial support | Partial support |
| Instant self-serve download with no lead time | Not included | Not included | Included | Included |
Frequently Asked Questions about Multichannel Messaging Hub
How long until it's live on my site, and what do you need from me?
Typical delivery is about one working week from the time we have access. We need a WordPress admin login (or a staging copy), your WooCommerce details, and credentials for the channels you want — your SMS gateway API keys (Twilio, Vonage/Nexmo, MSG91, etc.), your approved WhatsApp Business templates, and a Telegram bot token. We build against your exact WordPress/WooCommerce versions, install and configure it, then walk you through it. This is a build-to-order plugin we set up for you — not an instant marketplace download.
Do I get ongoing support and updates after launch?
Yes. Every build includes a post-launch support window for bug fixes and for keeping the plugin compatible with new WooCommerce and WordPress releases (including HPOS changes). If a gateway changes its API or you want new events, channels, or templates added later, we can extend the build. We hand over the full source code, so you are never locked to us, but most clients keep us on for maintenance.
Which SMS gateways and channels are supported?
The SMS layer is gateway-agnostic through a provider adapter — Twilio, Vonage/Nexmo, and MSG91 are common, and most HTTP/API-based gateways can be wired in during the build. WhatsApp sending uses your WhatsApp Business path and approved templates, and Telegram uses a bot you control. You own and pay for the gateway accounts directly; the plugin just sends through them.
Will it work with HPOS, WPML, and my marketplace/vendor plugin?
Yes. It is built against WooCommerce's High-Performance Order Storage (custom order tables) rather than only legacy post-meta, reads per-language templates so WPML/multilingual stores message customers in their own language, and can route vendor order events to the right marketplace vendor. Tell us your exact stack up front and we test against it before handover.
How do bulk broadcast campaigns avoid getting my number blocked?
Broadcasts are queued and sent in throttled batches through WP-Cron rather than all at once, so you stay within your gateway's rate limits. You segment recipients (for example, customers who bought a category, or past buyers), pick the channel, and the engine paces delivery while logging every send. You are still responsible for opt-in compliance and your provider's messaging policies — we set the plumbing up to respect them.
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Multichannel Messaging Hub
A single notification layer for WooCommerce that sends order, shipping, refund and marketing messages across WhatsApp, SMS and Telegram — built to order, installed and supported by ECOSIRE on your own WordPress site.
- Unified WhatsApp + SMS + Telegram engine driven by one settings screen in wp-admin, instead of three separate plugins with conflicting hooks
- Per-event channel routing — pick which channel(s) fire for each WooCommerce status (new order, processing, completed, shipped, refunded, failed, on-hold)
- Recipient targeting for customers, store admins, and marketplace/vendor users on the same event
- Gateway-agnostic SMS layer with a provider adapter for Twilio, Vonage/Nexmo, MSG91 and similar HTTP/API gateways