Illustrative previewA custom-built order management system for Shopify that unifies orders from every channel into one inbox,
then routes, splits, holds and bulk-fulfills them from the right location. Built, installed and supported by ECOSIRE.
What is Multi-Channel Order Management (OMS)?
A custom-built order management system for Shopify that unifies orders from every channel into one inbox, then routes, splits, holds and bulk-fulfills them from the right location. Built, installed and supported by ECOSIRE. Built to order by ECOSIRE for Shopify (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Shopify.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
About this Product
Multi-Channel Order Management (OMS) is a build-to-order Shopify app, custom-built, installed and supported by ECOSIRE — not an instant App Store download. After purchase we scope your channels, locations and routing rules, then build and deploy the app to your store.
The core problem: once you sell on Shopify plus marketplaces and POS, orders scatter across systems and your team fulfills blind. This OMS pulls every order into a unified inbox inside Shopify Admin. It ingests Shopify orders via the Admin GraphQL API and orders/create and orders/updated webhooks, and connects marketplace and POS sources through your existing connectors or a custom adapter we build for you.
From there it applies smart fulfillment routing and splitting against multi-location inventory: an order can split into multiple fulfillment orders routed to the closest in-stock location, a 3PL, or a dropship vendor, driven by rules you define (priority, proximity, stock level, SKU). Order holds, tags and automation rules catch fraud-flagged, pre-order, or high-value orders before they ship. Bulk label and fulfillment actions let staff accept, fulfill, tag and print across hundreds of orders at once. Inventory allocation across channels reads and writes via inventoryLevels so committed stock stays accurate everywhere.
Configuration and metadata are stored in metafields and a dedicated app database. Authentication uses Shopify OAuth with least-privilege scopes. Because it's built for your operation, the routing logic, channel mix and UI match how you actually ship — and ECOSIRE owns the build, the install and ongoing support.
What you get
- A custom Shopify app built to your channel mix, locations and routing rules, installed on your store via OAuth
- Marketplace and POS source integration (existing connector wiring or a custom adapter we build)
- Configured routing, splitting, hold and automation rules matched to your fulfillment process
- Webhook subscriptions and Admin GraphQL integration for real-time order sync
- Embedded admin UI for the unified inbox, bulk actions and rule management
- Configuration documentation and an operations runbook for your team
- A handover/training session plus a defined post-launch support window
- Source-of-truth deployment so the app runs in your environment under your control
Who this is for
Omnichannel Operations Manager
Runs fulfillment across Shopify, marketplaces and retail POS and needs one inbox plus routing rules so staff stop tab-switching and orders ship from the right location.
Multi-Location / 3PL Brand Owner
Ships from several warehouses, a 3PL and dropship vendors, and needs automatic splitting and proximity-based routing to cut shipping cost and delivery time.
Fulfillment Team Lead
Processes high daily order volume and lives in bulk actions, holds and tags — needs to clear, fulfill and label hundreds of orders without per-order clicks or fulfillment mistakes.
How Multi-Channel Order Management (OMS) Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Shopify Native |
|---|---|---|---|---|
| Unified inbox for Shopify + marketplaces + POS in one view | Included | Included | Partial support | Not included |
| Smart routing and order splitting across multiple locations / 3PL / dropship | Included | Partial support | Partial support | Partial support |
| Routing, holds and automation rules tailored to your exact process | Included | Included | Partial support | Not included |
| Bulk label and fulfillment actions at scale | Included | Partial support | Included | Partial support |
| Instant self-serve install today | Not included | Not included | Included | Included |
| Lowest upfront cost | Partial support | Not included | Included | Included |
| You own the code and can change routing logic freely | Included | Included | Not included | Not included |
| Vendor builds, installs and supports it for you | Included | Partial support | Partial support | Not included |
Frequently Asked Questions about Multi-Channel Order Management
Is this an instant App Store install I can download right now?
No. This is a build-to-order app. After purchase, ECOSIRE scopes your channels, locations and routing rules, then custom-builds the OMS and installs it on your store via Shopify OAuth. You are paying for a tailored build, not a generic download.
How long until it's built and live on my store?
Typical delivery is a few weeks depending on how many marketplace and POS sources need integrating and how complex your routing rules are. After purchase we confirm scope and give you a firm timeline before development starts. A standard single-marketplace setup is faster than a multi-3PL, multi-region build.
What ongoing support and updates do I get after launch?
Every build includes a defined post-launch support window for fixes and adjustments, plus a handover and training session. Beyond that, ECOSIRE offers ongoing support and enhancement retainers — including adapting the app to Shopify API version updates, new channels and changed routing logic. Because we own the build, updates are made to your code, not gated behind a third-party vendor's roadmap.
Which marketplaces and POS systems can it pull orders from?
It ingests Shopify orders natively via the Admin GraphQL API and webhooks. For marketplaces and POS, we either wire into your existing connectors or build a custom adapter for your specific source. We confirm exactly which sources are in scope during the discovery step so there are no surprises.
Does it keep my inventory accurate across all channels?
Yes. The OMS reads and writes Shopify multi-location inventory via inventoryLevels, so when an order is allocated and committed to a location, available stock stays correct across every channel that draws from Shopify. Channels outside Shopify are kept in sync through the connector or adapter built for that source.
Do I own the app and its data?
Yes. The app is deployed for your store and the order, routing and configuration data lives in your environment. You are not locked into a shared multi-tenant platform — ECOSIRE builds, installs and supports it, but it runs for your business.
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Multi-Channel Order Management
A custom-built order management system for Shopify that unifies orders from every channel into one inbox, then routes, splits, holds and bulk-fulfills them from the right location. Built, installed and supported by ECOSIRE.
- Unified multi-channel order inbox embedded in Shopify Admin, ingesting orders via Admin GraphQL API plus orders/create and orders/updated webhooks
- Smart fulfillment routing engine that selects the optimal location, 3PL or dropship vendor by rule priority, proximity and stock level
- Automatic order splitting into multiple Shopify fulfillment orders when no single location can fulfill the whole order
- Order holds with reasons (fraud review, pre-order, payment pending) that block fulfillment until cleared