Quick facts
- Price
- $499.00 USD
- shopify versions
- —
- Setup time
- 20 min
- License
- One-time perpetual
- Languages
- 11 languages
One-time Purchase
Helpdesk & Customer Support CRM
An ecommerce-native helpdesk and support CRM, custom-built for your store, that unifies email, chat, social, and SMS into one inbox with live Shopify order context and AI-assisted replies.
$499.00USD
No payment now. This sends a quote request to our team — we'll follow up by email with pricing and next steps.
Key Features
Unified omnichannel inbox consolidating email, live chat, social messages, and SMS into a single agent queue
Inline Shopify actions — issue refunds, edit orders, and resend fulfillment notifications without leaving the ticket
Live order context synced via Admin GraphQL API plus order, fulfillment, and refund webhooks
AI-drafted auto-replies for WISMO and returns, grounded in the customer's real order and tracking data
Customer 360 profile showing full order history, lifetime value, tags, and metafield data inline
Macros and canned responses for high-volume repetitive questions
SLA policies with first-response and resolution timers, breach alerts, and business-hours rules
Ticket routing and assignment rules by channel, tag, order value, or keyword
Multi-location inventory lookup surfaced directly in the ticket for stock and exchange questions
Private app installed via Shopify OAuth with least-privilege, merchant-approved scopes
Internal notes, @mentions, and collision detection so two agents never reply to the same ticket
Saved views and a reporting layer for ticket volume, response times, and agent workload
About this Product
Generic helpdesks treat your Shopify store as just another data source bolted on through a shallow integration. Agents tab out to the admin to look up an order, copy a tracking number, or push a refund — and every WISMO ("where is my order") ticket costs minutes you don't have at scale. The Helpdesk & Customer Support CRM is a different approach: an ecommerce-native support layer that ECOSIRE builds to order, installs, and supports specifically for your store.
Why Choose Helpdesk & Customer Support CRM
Unified omnichannel inbox consolidating email, live chat, social messages, and SMS into a single agent queue
Inline Shopify actions — issue refunds, edit orders, and resend fulfillment notifications without leaving the ticket
Live order context synced via Admin GraphQL API plus order, fulfillment, and refund webhooks
AI-drafted auto-replies for WISMO and returns, grounded in the customer's real order and tracking data
Customer 360 profile showing full order history, lifetime value, tags, and metafield data inline
Macros and canned responses for high-volume repetitive questions
This is not an instant App Store download. After purchase, our team scopes your channels, ticket volume, and workflows, then builds and deploys a private app installed via Shopify OAuth with only the scopes you approve. It connects through the Admin GraphQL API and subscribes to order, fulfillment, and refund webhooks, so ticket context stays in sync with your store in near real time.
Agents work from a unified omnichannel inbox — email, live chat, social messages, and SMS in one queue — with the customer's full Shopify profile, order history, and metafield data rendered inline as a Customer 360 view. They can issue refunds, edit orders, and check multi-location inventory without leaving the ticket. AI auto-replies draft answers for repetitive WISMO and returns questions using your real order and fulfillment data, while macros, SLAs, and routing rules keep the queue moving.
Because it's built for your store, the data model, channels, and automations match how you actually work — not a lowest-common-denominator template. ECOSIRE delivers it, documents it, and stands behind it with ongoing support and updates. The price is a one-time build fee, with no per-agent SaaS tax for the core deployment.
What you get
- A custom-built Shopify private app installed in your store via OAuth with merchant-approved scopes
- Configured omnichannel inbox connected to your email, chat, social, and SMS channels
- Webhook subscriptions for orders, fulfillments, and refunds wired to keep ticket context in sync
- AI auto-reply templates tuned to your WISMO, returns, and top support intents
- Your SLA policies, macros, and routing rules configured and tested against real ticket scenarios
- Customer 360 view mapped to your Shopify customer fields, tags, and relevant metafields
- Admin and agent onboarding documentation plus a walkthrough session for your support team
- Post-launch support window with bug fixes and configuration adjustments included
Who this is for
Head of Customer Experience
Owns CSAT and response times for a scaling brand and is replacing a generic helpdesk that forces agents to tab between tools. Wants order context and refunds inside the ticket so the team resolves WISMO and returns faster without growing headcount.
Ecommerce Operations Manager
Runs day-to-day store operations and is drowning in repetitive WISMO and returns tickets across email, chat, and Instagram DMs. Needs one queue, AI-drafted replies, and routing rules that match how the team actually triages work.
Founder of a high-growth DTC store
Has outgrown a shared inbox but doesn't want a per-agent SaaS bill that scales faster than the team. Prefers a one-time build that fits the store's exact channels and workflows and is owned, not rented.
Installation overview
Download from ECOSIRE
Buy the license on ecosire.com and download the Helpdesk & Customer Support CRM module ZIP from your account dashboard.
Upload to Odoo
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Install the module
Activate Developer Mode, open Apps, click Update Apps List, search for Helpdesk & Customer Support CRM, and press Install.
Configure settings
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Verify & go live
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
How Helpdesk & Customer Support CRM Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Native Shopify order, refund, and edit actions inside the ticket | ||||
| Unified inbox across email, chat, social, and SMS | ||||
| AI auto-replies grounded in real order and tracking data | ||||
| Tailored to your exact channels, workflows, and metafields | ||||
| No per-agent recurring SaaS fee for the core deployment | ||||
| Instant self-serve install from the App Store | ||||
| Vendor-maintained updates for Admin API version changes | ||||
| SLAs, macros, and routing rules out of the box |
Frequently Asked Questions about Helpdesk & Customer Support CRM
+Is this an app I can install instantly from the Shopify App Store?
No. This is a build-to-order solution. After purchase, ECOSIRE scopes your channels and workflows, then builds and installs a private app in your store via Shopify OAuth. It is custom-fitted to how your team works rather than a one-size-fits-all listing.
+How long does delivery take?
Most builds are delivered in roughly 2 to 4 weeks from the kickoff call, depending on how many channels you connect and how custom your routing, SLA, and AI-reply rules are. We confirm a firm timeline during scoping, before any build work begins.
+What ongoing support and updates do I get after launch?
Every build includes a post-launch support window covering bug fixes and configuration adjustments. Beyond that, ECOSIRE offers ongoing maintenance and enhancement plans, including updates to keep the app aligned with Shopify Admin API version changes. We build it, document it, and stand behind it.
+How does the helpdesk stay in sync with my Shopify orders?
The app connects through the Shopify Admin GraphQL API and subscribes to order, fulfillment, and refund webhooks. When an order ships, gets edited, or is refunded, the ticket context updates in near real time, so agents and AI replies always work from current data.
+Can agents actually take actions like refunds and order edits from inside a ticket?
Yes. With your approved OAuth scopes, agents can issue refunds, edit orders, resend fulfillment emails, and check multi-location inventory directly in the ticket. The exact action set is scoped to the permissions you grant during installation.
+How do the AI auto-replies avoid sending wrong information?
AI replies are grounded in your real Shopify data — the specific customer's orders, tracking, and fulfillment status — not generic guesses. You decide whether replies send automatically for trusted intents like WISMO or are drafted for an agent to review and approve first.
Why Customers Trust ECOSIRE
SOC 2 Aligned
GDPR Compliant
Secure Stripe Payment
30-Day Money Back
Lifetime Updates
LGPL-3.0 License
Related Modules
Request a quote
Helpdesk & Customer Support CRM
An ecommerce-native helpdesk and support CRM, custom-built for your store, that unifies email, chat, social, and SMS into one inbox with live Shopify order context and AI-assisted replies.
- Unified omnichannel inbox consolidating email, live chat, social messages, and SMS into a single agent queue
- Inline Shopify actions — issue refunds, edit orders, and resend fulfillment notifications without leaving the ticket
- Live order context synced via Admin GraphQL API plus order, fulfillment, and refund webhooks
- AI-drafted auto-replies for WISMO and returns, grounded in the customer's real order and tracking data