Illustrative previewAuto-dial CRM call lists in Odoo with disposition codes,
on-screen scripts and outcome logging to lift agent throughput. Built to order.
What is Predictive / Power Dialer for Sales Teams?
Auto-dial CRM call lists in Odoo with disposition codes, on-screen scripts and outcome logging to lift agent throughput. Built to order. Built to order by ECOSIRE for Odoo 17, 18, 19 — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Odoo.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
Technical Specifications
- Odoo Compatibility
- Odoo 17, Odoo 18, Odoo 19
- Editions
- Enterprise & Community
- License
- Licence confirmation required
- Python Requirement
- Python 3.10+
- Database
- PostgreSQL 12+
About this Product
Your outbound team lives inside Odoo CRM, but the dialing still happens on a phone in someone's hand. Reps hunt for the next lead, misdial, forget to log the call, and lose ten minutes an hour to friction that never shows up in a report. ECOSIRE builds a Power / Predictive Dialer directly into your Odoo instance so a single click walks an agent through a queued call list, pops the right script on screen, and captures the outcome the moment the call ends — no tab-switching, no double entry.
This is a build-to-order engagement, not an instant apps.odoo.com download. We scope your telephony provider (Twilio, Vonage, Asterisk/FreePBX, or a SIP trunk your carrier already gives you), your lead-qualification stages, and your compliance rules, then ship a proper Odoo module: a new power.dialer.campaign model to hold call lists and pacing, crm.lead extensions for disposition and attempt history, an OWL-based agent softphone panel embedded in the CRM form, security enforced through ir.model.access.csv plus record rules so agents see only their assigned queues, and QWeb reports for per-agent productivity. Compute fields with @api.depends roll up talk time, contact rate and conversion so managers never reconcile a spreadsheet again.
Power mode dials the next number as soon as an agent frees up; predictive mode (where your call volume and carrier support it) dials ahead of agents to trim wait time between connects — always with abandonment safeguards you control. Dispositions drive automation: a "callback" outcome schedules an activity and re-queues the lead; a "do not call" outcome flags the contact and removes it from every future campaign. Every touch is logged on the lead's chatter, so the timeline your salespeople already trust becomes the single source of truth for what was said and what happens next.
Because it is a real Odoo module and not a bolt-on SaaS, it respects your multi-company rules, your access groups, your existing CRM pipeline, and your data-residency posture. It installs on Odoo 17, 18 or 19 (Community or Enterprise — we confirm which features map to your edition during scoping), integrates over Odoo's JSON-RPC/XML-RPC API where you need external systems in the loop, and ships with automated actions and server-side cron for list refresh and retry cadences. You own the code.
What you get
- Complete, installable Odoo module (source code) for your target version — models, views, security, reports, and telephony connector — delivered to your repository
- A clean `__manifest__.py` declaring dependencies (crm, mail, phone_validation) with your edition and version pinned, so upgrades are predictable
- Telephony provider integration configured end-to-end for your chosen carrier (Twilio / Vonage / Asterisk / SIP trunk), including credentials handling and webhook wiring
- Security configuration: `ir.model.access.csv` access rights plus record rules mapped to your existing agent, supervisor and manager groups
- Pre-built disposition codes, sample call scripts, and campaign templates configured to your outbound process during scoping
- Deployment onto your environment (self-hosted, Odoo.sh, or ECOSIRE-managed hosting) with a smoke-tested end-to-end dial-and-log flow
- Admin and agent documentation plus a live training session for reps, supervisors and administrators
- A defined post-launch support and bug-fix window, with an option to extend for ongoing maintenance and Odoo version upgrades
Who this is for
Outbound Sales Manager
Runs a team hitting call quotas and needs real per-agent throughput, contact rate and conversion numbers without stitching together spreadsheets. Wants dispositions to drive follow-up automatically so nothing slips.
Telemarketing / Call-Center Team Lead
Manages queues and pacing day to day. Needs power or predictive dialing to keep reps talking, live agent status to spot idle time, and quiet-hours plus DNC rules enforced in software rather than by memory.
Sales Development Rep (SDR)
Works long lead lists and wants to stop clicking between phone, notes and CRM. Needs the next number to appear automatically, a script on screen, and one-click disposition so the call logs itself.
Odoo Administrator
Owns the instance and cares about a clean module that respects multi-company rules, access groups and the upgrade path. Wants real Odoo models and record rules, not a fragile SaaS bolt-on, plus code ownership and clear docs.
How Predictive / Power Dialer for Sales Teams Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Auto/power dialing with next-lead auto-advance | Built in, tuned to your queues and pacing | Possible but you design and build the pacing engine | Sometimes, and often locked to one telephony vendor | Not included |
| Predictive (dial-ahead) pacing with abandonment safeguards | Available where your carrier and volume support it | You build and safety-test it yourself | Rare in off-the-shelf CRM modules | Not included |
| On-screen scripts with live merge fields in the CRM form | OWL panel beside the lead, branching and merge fields | Full frontend build on your side | Partial support | Not included |
| Disposition codes that drive automation (callback, DNC, re-queue) | Configured to your outcomes and wired to actions | You define codes and automation from scratch | Partial support | Partial support |
| Per-agent productivity reporting (contact rate, talk time, conversion) | QWeb reports plus pivot/graph views | You build every report | Partial support | Partial support |
| Row-level security to assigned queues via record rules | ir.model.access.csv + record rules mapped to your groups | You implement and test the rules | Partial support | Included |
| You own the source code and the upgrade path | Full source handed over, version pinned in manifest | Included | Not included | Included |
| Runs inside your Odoo (multi-company, data residency, chatter logging) | Native module, no external SaaS silo | Included | Partial support | Included |
| Delivery model | Build-to-order, one working week, scoped and trained | Months of in-house effort | Instant install but generic and vendor-locked | Included |
Frequently Asked Questions about Predictive / Power Dialer for Sales Teams
How long does delivery take, and what happens after I buy?
This is a build-to-order module, not an instant download. Typical lead time is one working week depending on your telephony provider and how many custom dispositions, scripts and campaign rules you need. After purchase we run a short scoping call to confirm your Odoo version and edition, carrier, and outbound process, then build, deploy to your environment, smoke-test a full dial-and-log cycle, and hand over the code with documentation and training.
What support and updates are included, and can it be maintained over time?
Every engagement includes a post-launch support and bug-fix window (confirmed in your scope) covering defects and configuration questions. Because you receive the full source, you can maintain it yourself or take an optional ongoing maintenance retainer from ECOSIRE that covers enhancements and compatibility upgrades across Odoo 17, 18 and 19 as you migrate. We do not silently change your production module — updates are scheduled and tested with you.
Which telephony providers does it work with?
We integrate with whatever you already run or plan to use — Twilio, Vonage, an Asterisk/FreePBX PBX, or a SIP trunk from your carrier. Click-to-dial and call-status handling are wired to that provider during the build. Predictive (dial-ahead) pacing depends on your provider's capabilities and call volume; where predictive isn't appropriate, power (one-per-agent) dialing gives most of the throughput gain safely.
Will it work on my Odoo version and edition?
Yes — the module targets Odoo 17, 18 and 19, on Community or Enterprise. During scoping we confirm which capabilities map to your edition (some reporting and telephony conveniences differ between Community and Enterprise) and pin the version in the `__manifest__.py` so future upgrades stay predictable. It builds on the standard CRM, mail and phone-validation apps you already have.
How does it keep agents from seeing the wrong leads or breaking compliance rules?
Access is enforced with Odoo's own security layer: `ir.model.access.csv` grants and record rules restrict each agent to their assigned campaign queues while supervisors and managers see the full picture. Compliance controls — quiet-hours/time-window limits per campaign and a Do-Not-Call disposition that flags the contact and excludes it from all future campaigns — are enforced in the module, not left to agent discretion.
Does it change my existing CRM data or pipeline?
No. It extends `crm.lead` with attempt history and disposition fields and adds its own campaign model, but it uses your existing pipeline stages, sales teams and contacts. Every call is logged to the lead's chatter, so your current CRM stays the source of truth — the dialer adds throughput and automation on top rather than replacing what you already run.
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Predictive / Power Dialer for Sales Teams
Auto-dial CRM call lists in Odoo with disposition codes, on-screen scripts and outcome logging to lift agent throughput. Built to order.
- Power dialing that auto-advances to the next lead in a campaign queue the instant an agent hangs up — zero manual number-picking
- Optional predictive pacing that dials ahead of available agents (carrier-permitting) to reduce dead time between connects, with configurable abandonment-rate ceilings
- On-screen call scripts rendered in an OWL panel beside the CRM lead, with branching prompts and merge fields (contact name, company, last order) pulled live from the record
- Configurable disposition and outcome codes (Connected, No Answer, Voicemail, Callback, Not Interested, Do Not Call, Wrong Number, Sale) driving downstream automation