Predictive / Power Dialer for Sales Teams

This is a build-to-order module, not an instant download. Typical lead time is 2-4 weeks depending on your telephony provider and how many custom dispositions, scripts and campaign rules you need. After purchase we run a short scoping call to confirm your Odoo version and edition, carrier, and outbound process, then build, deploy to your environment, smoke-test a full dial-and-log cycle, and hand over the code with documentation and training.

Every engagement includes a post-launch support and bug-fix window (confirmed in your scope) covering defects and configuration questions. Because you receive the full source, you can maintain it yourself or take an optional ongoing maintenance retainer from ECOSIRE that covers enhancements and compatibility upgrades across Odoo 17, 18 and 19 as you migrate. We do not silently change your production module — updates are scheduled and tested with you.

We integrate with whatever you already run or plan to use — Twilio, Vonage, an Asterisk/FreePBX PBX, or a SIP trunk from your carrier. Click-to-dial and call-status handling are wired to that provider during the build. Predictive (dial-ahead) pacing depends on your provider's capabilities and call volume; where predictive isn't appropriate, power (one-per-agent) dialing gives most of the throughput gain safely.

Yes — the module targets Odoo 17, 18 and 19, on Community or Enterprise. During scoping we confirm which capabilities map to your edition (some reporting and telephony conveniences differ between Community and Enterprise) and pin the version in the `__manifest__.py` so future upgrades stay predictable. It builds on the standard CRM, mail and phone-validation apps you already have.

Access is enforced with Odoo's own security layer: `ir.model.access.csv` grants and record rules restrict each agent to their assigned campaign queues while supervisors and managers see the full picture. Compliance controls — quiet-hours/time-window limits per campaign and a Do-Not-Call disposition that flags the contact and excludes it from all future campaigns — are enforced in the module, not left to agent discretion.

No. It extends `crm.lead` with attempt history and disposition fields and adds its own campaign model, but it uses your existing pipeline stages, sales teams and contacts. Every call is logged to the lead's chatter, so your current CRM stays the source of truth — the dialer adds throughput and automation on top rather than replacing what you already run.