Full-featured support desk: multi-channel tickets, SLA policies with business hours, customer portal, knowledge base, CSAT, and team analytics. Currently in development for Odoo 17, 18, 19; not yet available for purchase or download. Register interest for a release notification.
App manifest
Built around your workflow
Full-featured support desk: multi-channel tickets, SLA policies with business hours, customer portal, knowledge base, CSAT, and team analytics.
No DIY setup — a working app, built, installed and supported by ECOSIRE.
Start with a one-time build price. We scope it with you at kickoff.
ECOSIRE builds, configures and installs it on your Odoo.
You go live in about 2–4 weeks, with a post-launch support window.
Helpdesk Premium delivers a complete support operation: tickets from email, portal, web forms, and WhatsApp, SLA policies with business-hour timers, a customer portal with knowledge base deflection, and satisfaction measurement. For support teams on Odoo Community (where Helpdesk is Enterprise-only) and businesses consolidating support out of shared inboxes. Planned features include multi-channel intake with smart routing, SLA policies per customer tier with breach escalations, canned responses and macros, knowledge base with article suggestions during ticket creation, CSAT surveys on closure, escalation hierarchies, ticket-to-task and ticket-to-RMA conversions, and dashboards on volume, resolution time, and agent load. Pairs with the AI Helpdesk Copilot for drafted replies. This app is currently in development on the ECOSIRE build pipeline. It will ship first for Odoo 17, 18, and 19 simultaneously, with an ERPNext port following on the v15/v16 track — the same triple-version coverage as every live ECOSIRE app. One-time license, free updates within your major version. Register your interest on this page to be notified at launch and to help shape the first release.
Helpdesk Premium is available for Odoo 17, 18, and 19 on both Community and Enterprise editions. The compatibility badge on this page shows the exact versions currently shipped.
Yes. A 14-day free trial is available on request — contact [email protected] and we will send a time-limited license key you can install on a staging database.
A perpetual license for one Odoo database, the full source code, 12 months of email support, and 12 months of free updates for the Odoo version you purchased.
Most ECOSIRE modules install in under 30 minutes on a clean Odoo database. Integrations with marketplace APIs (Amazon, Shopify, eBay) typically require a 1-hour setup call to configure credentials and webhooks.
Your license remains active forever on the Odoo version you purchased. Optional renewal of support + updates is 50% of the original price per year — or buy a new license when you upgrade to a newer Odoo version.
Yes. Our certified team can install, configure, migrate data, train your staff, and run the first two weeks of go-live support. See our implementation services for packages and pricing.
Get a custom quote, a live demo, or help evaluating fit.