Clinics, hospitals, and multi-specialty practices lose the most goodwill in the first ten minutes of a visit — the front desk. Patients queue at a single counter, receptionists key the same demographics twice, and nobody has a real-time picture of who has arrived, who is waiting, and who the doctor should see next. Odoo core gives you res.partner for patient records and calendar.event or the Appointments app for bookings, but it has no concept of a physical arrival event, no self-service check-in surface, and no living queue that a waiting-room display or a nurse's screen can watch. Receptionists end up bridging that gap with sticky notes and shouted names.

Front Desk is the reception layer ECOSIRE builds on top of your existing Odoo to close that gap. At its core is a new frontdesk.visit model (a models.Model with @api.depends computed wait-time and status fields) that captures each arrival, links it to the patient's res.partner and their scheduled calendar.event, and moves through a state machine — checked_in → waiting → called → in_consultation → done. A kiosk-mode OWL/QWeb front end lets patients (or a greeter on a tablet) check themselves in by appointment code, phone number, or name lookup, confirm or update contact fields, and drop straight into the correct queue. Staff work from a live kanban and list view of frontdesk.visit records, call the next patient with one click, and route them to a room or provider; a QWeb-rendered waiting-room display board and optional SMS/notification hooks keep everyone informed. Access is controlled through ir.model.access.csv plus record rules so a receptionist, a triage nurse, and a provider each see the right slice, and everything respects company_id for multi-site groups.

Because it is native Odoo, Front Desk reuses what you already run: appointments feed the queue automatically, completed visits can trigger the invoicing or Odoo Health/clinical flow you use, and automated actions (server actions on state change) handle escalations like flagging a patient who has waited past an SLA threshold. The kiosk and display board are exposed through controllers and can be driven headlessly via the XML-RPC/JSON-RPC API for integration with a scheduling screen, a badge printer, or a third-party signage system. We build against your edition — Community or Enterprise — and target Odoo 17.0, 18.0, or 19.0, matching the ORM and OWL conventions of the exact version you run.

Front Desk is made to order, not an off-the-shelf download. After a short scoping call we confirm your check-in fields, queue routing rules, provider/room model, and any integrations, then build, test on a staging clone, and deliver the installable module with documentation and training. Typical delivery is one working week from confirmed scope. Pricing starts from $999 (indicative, single-company base scope); multi-company or multi-site queues, extra integrations (SMS gateway, signage, badge/label hardware), and deeper clinical-workflow ties increase the quoted scope. You receive a fixed quote after the scoping call — never a surprise invoice.