AI Website Chatbot with Custom Knowledge (Lead-Gen)

This is not an instant apps.odoo.com download — it is a build-to-order module that ECOSIRE designs, builds, installs, and configures specifically for your business. Typical delivery is 2 to 4 weeks after we confirm scope, receive your knowledge-base content (catalog, PDFs, help docs), and get access to your Odoo environment. After purchase we hold a short kickoff to lock requirements, then build, test on a staging database, and deploy to go-live with you.

Every engagement includes a post-launch support window for bug fixes and tuning of prompts, qualification rules, and routing. Because it's a native Odoo addon with a versioned __manifest__.py, we also provide a maintenance path: compatibility updates for Odoo 17, 18, and 19 and help migrating the module when you upgrade. Extended support and retainer options are available if you want ongoing knowledge-base refreshes and model tuning.

By default we integrate a ChatGPT-class model, but we can use your preferred provider or an existing enterprise LLM contract. All chat sessions, messages, leads, and knowledge documents are stored inside your own Odoo database. The only data sent externally is the specific prompt-plus-retrieved-context needed to generate each answer, and we can scope, redact, and rate-limit that. If you require a self-hosted or region-locked model, we can build to that.

The bot is retrieval-grounded: it answers strictly from your ingested knowledge base and pulls product data live from product.template / product.product, so prices and specs are real. When a question falls outside its knowledge, it doesn't guess — it offers a live-agent handoff or a callback. We add prompt-injection filtering and safe-answer fallbacks as part of the build.

An automated action creates or updates a crm.lead as soon as a visitor shares contact details or clear intent. A qualification score is computed (via @api.depends on captured budget, timeline, and intent signals) and written to the lead, and routing rules assign it to the right sales team and salesperson — by tag, team, or language. The full transcript is attached to the record's chatter, and you can trigger follow-up emails or scheduled activities automatically.

Yes. It builds on standard modules (website, crm, mail, im_livechat where used) and runs on Odoo Community or Enterprise, versions 17, 18, and 19. The chat widget is delivered as an OWL/QWeb component we theme to match your site, and it embeds on the pages you choose. Multi-company setups are respected through record rules so each company only sees its own conversations and leads.