Illustrative previewChatGPT-powered Odoo website chat trained on your own data that captures and qualifies leads straight into CRM.
What is AI Website Chatbot with Custom Knowledge (Lead-Gen)?
ChatGPT-powered Odoo website chat trained on your own data that captures and qualifies leads straight into CRM. Built to order by ECOSIRE for Odoo 17, 18, 19 — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Odoo.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
Technical Specifications
- Odoo Compatibility
- Odoo 17, Odoo 18, Odoo 19
- Editions
- Enterprise & Community
- License
- Licence confirmation required
- Python Requirement
- Python 3.10+
- Database
- PostgreSQL 12+
About this Product
Turn your Odoo website into a 24/7 pre-sales rep. This is a build-to-order Odoo module that ECOSIRE designs, develops, installs, and supports for you — not an off-the-shelf apps.odoo.com download. We connect a large-language-model (ChatGPT-class, or your preferred provider) to a private knowledge base built from your product catalog, PDFs, help articles, and website content, then wire it directly into Odoo CRM so every meaningful conversation becomes a scored, owned, followed-up lead.
The chatbot is delivered as a proper Odoo addon: a versioned __manifest__.py declaring dependencies (website, crm, mail, im_livechat), new models (models.Model) for chat sessions, messages, and knowledge documents, computed qualification scores via @api.depends, access control through ir.model.access.csv and record rules for multi-company isolation, OWL/JS front-end widgets for the chat bubble, XML/QWeb templates for the website channel, and automated actions that create or update crm.lead records the moment a visitor shares intent, budget, or contact details. Because it is native, everything lives in your database — no data leaves except the model call you approve, and you keep full control via the standard Odoo UI.
Answers are grounded strictly in your knowledge base using retrieval, so the bot recommends the right products, quotes the right policies, and never invents pricing. When a conversation gets hot or the visitor asks for a human, it hands off cleanly to a live agent through Discuss / im_livechat, preserving the full transcript on the chatter. Responses are multilingual, matching Odoo's own language set, and every interaction is auditable. ECOSIRE handles the LLM integration, prompt engineering, knowledge ingestion pipeline, CRM routing rules, and go-live — then supports it. Compatible with Odoo 17, 18, and 19, Community or Enterprise.
What you get
- Complete, versioned Odoo module (source code) with __manifest__.py, models, security (ir.model.access.csv + record rules), OWL/QWeb views, and automated actions — compatible with Odoo 17, 18, and 19
- LLM provider integration configured (API keys, model selection, token/rate limits) plus the knowledge-ingestion pipeline loaded with your initial content
- Configured CRM routing: sales teams, qualification-score thresholds, assignment rules, and lead-source tagging wired to your existing pipeline
- Website chat widget installed, themed to your brand, and enabled on the pages you specify
- Technical documentation (data model, config reference, how to retrain/refresh the knowledge base) plus an admin how-to guide
- A live training session for your sales/marketing team on managing conversations, tuning prompts, and reading the analytics
- Post-launch support window (bug fixes and tuning) and a maintenance/update path for Odoo version upgrades
- Deployment to your environment (Odoo Online-compatible, Odoo.sh, or self-hosted) with go-live verification
Who this is for
Head of Marketing / Demand Gen
Wants the website to stop leaking traffic. Needs every interested visitor captured, scored, and pushed into CRM automatically so no lead is missed after hours, and needs clean source attribution to prove channel ROI.
Sales Manager
Tired of reps chasing cold, unqualified form-fills. Wants the bot to pre-qualify budget, timeline, and intent, route hot leads to the right salesperson by team and language, and hand off to a human at exactly the right moment.
E-commerce / Website Owner
Runs an Odoo Website/eCommerce store and wants instant, accurate answers on products, shipping, and policies — pulled from real catalog data — plus product recommendations that lift conversion without adding headcount.
Support / Customer Success Lead
Wants to deflect repetitive pre-sales and how-to questions with grounded answers, while guaranteeing a smooth escalation into Discuss so no genuine issue slips through and every transcript stays on record.
How AI Website Chatbot with Custom Knowledge (Lead-Gen) Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Answers trained on YOUR knowledge base (catalog, PDFs, docs) | Yes — retrieval-grounded ingestion pipeline built for your content | Possible but you design and maintain the whole pipeline | Rarely — generic canned replies or shallow FAQ | No — Odoo Livechat has no LLM |
| Auto-creates & qualifies crm.lead with computed score | Yes — automated action + @api.depends scoring wired to your pipeline | Only if you build and test the automation yourself | Sometimes basic capture, rarely real qualification scoring | Manual — Livechat can create a lead but doesn't qualify |
| Live-agent handoff to Discuss with transcript on chatter | Yes — clean escalation, full history preserved | Buildable, extra effort to integrate im_livechat | Varies; often a separate silo outside Odoo | Yes for human chat, but no AI layer before it |
| Grounded product recommendations from real SKUs/prices | Yes — pulls live from product.template/product.product | You wire the product lookup yourself | Usually not, or hardcoded lists | No |
| Multilingual, matched to your Odoo language set | Yes — per-language prompts and fallback | Extra build and testing per language | Limited or paid add-on | UI is translated; no AI responses |
| Native Odoo module — data stays in your DB, secured by record rules | Yes — versioned addon, ir.model.access.csv + multi-company rules | Depends entirely on your build discipline | Often third-party SaaS holding your chat data | Yes, but no AI capability at all |
| Runs on Odoo 17/18/19, Community or Enterprise, with upgrade path | Yes — built and maintained across all three | You own every version-migration yourself | Version support varies by vendor | Core only; no chatbot feature to maintain |
| Installation, configuration, training & support included | Yes — ECOSIRE builds, installs, trains, and supports | Your team's time, or a separate contractor | Self-serve; support quality varies | Self-configured; standard Odoo support only |
Frequently Asked Questions about AI Website Chatbot with Custom Knowledge
How long until it's live, and is this an instant download?
This is not an instant apps.odoo.com download — it is a build-to-order module that ECOSIRE designs, builds, installs, and configures specifically for your business. Typical delivery is one working week after we confirm scope, receive your knowledge-base content (catalog, PDFs, help docs), and get access to your Odoo environment. After purchase we hold a short kickoff to lock requirements, then build, test on a staging database, and deploy to go-live with you.
What do I get for support and updates after launch?
Every engagement includes a post-launch support window for bug fixes and tuning of prompts, qualification rules, and routing. Because it's a native Odoo addon with a versioned __manifest__.py, we also provide a maintenance path: compatibility updates for Odoo 17, 18, and 19 and help migrating the module when you upgrade. Extended support and retainer options are available if you want ongoing knowledge-base refreshes and model tuning.
Which LLM does it use, and does my data leave Odoo?
By default we integrate a ChatGPT-class model, but we can use your preferred provider or an existing enterprise LLM contract. All chat sessions, messages, leads, and knowledge documents are stored inside your own Odoo database. The only data sent externally is the specific prompt-plus-retrieved-context needed to generate each answer, and we can scope, redact, and rate-limit that. If you require a self-hosted or region-locked model, we can build to that.
How does it avoid making up answers or wrong prices?
The bot is retrieval-grounded: it answers strictly from your ingested knowledge base and pulls product data live from product.template / product.product, so prices and specs are real. When a question falls outside its knowledge, it doesn't guess — it offers a live-agent handoff or a callback. We add prompt-injection filtering and safe-answer fallbacks as part of the build.
How exactly does a chat become a qualified lead in CRM?
An automated action creates or updates a crm.lead as soon as a visitor shares contact details or clear intent. A qualification score is computed (via @api.depends on captured budget, timeline, and intent signals) and written to the lead, and routing rules assign it to the right sales team and salesperson — by tag, team, or language. The full transcript is attached to the record's chatter, and you can trigger follow-up emails or scheduled activities automatically.
Does it work with Odoo Community, and my existing website theme?
Yes. It builds on standard modules (website, crm, mail, im_livechat where used) and runs on Odoo Community or Enterprise, versions 17, 18, and 19. The chat widget is delivered as an OWL/QWeb component we theme to match your site, and it embeds on the pages you choose. Multi-company setups are respected through record rules so each company only sees its own conversations and leads.
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AI Website Chatbot with Custom Knowledge
ChatGPT-powered Odoo website chat trained on your own data that captures and qualifies leads straight into CRM.
- LLM-powered chat (ChatGPT-class or your chosen provider) answering strictly from a private, retrieval-grounded knowledge base built from your catalog, PDFs, and help docs
- Knowledge ingestion pipeline: crawl website pages, import PDFs/DOCX, and sync Odoo product descriptions into embeddable knowledge documents stored in a dedicated model
- Automatic lead capture — an automated action creates or updates a crm.lead the moment a visitor shares name, email, phone, or clear buying intent
- In-chat lead qualification: a computed score (@api.depends on captured budget, timeline, company size, intent signals) writes to the lead so sales sees hot prospects first