Illustrative previewAI email drafting, tone tuning and persona-aware personalization inside the Odoo composer
— built, installed and supported by ECOSIRE.
What is AI Email Assistant & Smart Replies?
AI email drafting, tone tuning and persona-aware personalization inside the Odoo composer — built, installed and supported by ECOSIRE. Built to order by ECOSIRE for Odoo 17, 18, 19 — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Odoo.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
Technical Specifications
- Odoo Compatibility
- Odoo 17, Odoo 18, Odoo 19
- Editions
- Enterprise & Community
- License
- Licence confirmation required
- Python Requirement
- Python 3.10+
- Database
- PostgreSQL 12+
About this Product
Your sales and support reps live in the Odoo email composer — the "Send message" box on every lead, ticket, sale order and contact. But writing a warm, on-brand, context-aware email for the fiftieth time each day is where hours quietly disappear and where quality slips. AI Email Assistant & Smart Replies is a build-to-order Odoo module that puts a generative-AI copywriter directly inside that composer, so a rep can go from a blank box to a polished, personalized draft in one click.
This is not an existing apps.odoo.com download and there is no instant-download link. ECOSIRE designs, builds, installs and supports this module for your database on a one working week lead time, tuned to your models, your tone of voice, your locales and the LLM provider you choose (OpenAI, Anthropic, Azure OpenAI, or a self-hosted endpoint).
Under the hood it is a clean Odoo addon: a proper __manifest__.py declaring dependencies on mail (and optionally crm, helpdesk, sale), new models.Model classes for AI prompt snippets and generation logs, OWL components that extend the mail composer, and a server-side service that calls your LLM over the standard Odoo ORM — never leaking data to an unapproved endpoint. Reps click "Draft with AI," pick an intent (reply, follow-up, quote nudge, apology, upsell) or type a short instruction, and the assistant reads the thread and the linked record — the partner's persona, language, past interactions, open quotes or tickets — to produce a draft they can edit and send.
Because personalization is grounded in real Odoo data via computed fields (@api.depends) and a controlled context window, the output references the right deal stage, product, or ticket without the rep copy-pasting anything. Tone and length are one click away: "make it warmer," "shorten to three sentences," "more formal for enterprise." Teams standardize on reusable AI prompt snippets stored as records, so a manager's best "renewal reminder" prompt is available to every rep and every email template. For campaigns, the bulk generator produces a personalized variant per recipient, staged for human review before send — no robotic mass-blast.
Every generation is access-controlled through ir.model.access.csv and record rules (reps see their own history; managers see the team's), logged for audit, and rate-limited so token spend stays predictable. Automated actions can pre-draft a reply the moment a ticket is assigned. The module runs on Odoo 17, 18 and 19, on Community or Enterprise, and exposes its generation service over XML-RPC/JSON-RPC so your other tools can request drafts too. ECOSIRE hands over the full source, configures it against your real data, trains your team, and stands behind it with a support and bug-fix window.
What you get
- Complete, commented Odoo module source (the addon directory with __manifest__.py, Python models, OWL/JS components, XML views, security CSV and record rules) that you own outright
- Installation and configuration on your Odoo 17, 18 or 19 database (staging first, then production), including wiring to your chosen LLM provider and API key
- Configuration tuned to your data: brand tone-of-voice profile, intent presets, persona segments mapped to your res.partner tags/fields, and a starter library of AI prompt snippets
- Security setup — ir.model.access.csv access rights and record rules scoped to your rep/manager roles, plus token-budget and rate-limit configuration
- Live training session for reps and admins (draft, tone/length editing, prompt snippets, bulk generation, review-before-send workflow) with a written quick-start guide
- Technical handover documentation: architecture notes, model/field reference, XML-RPC/JSON-RPC usage, provider-swap instructions and an upgrade guide across 17/18/19
- Post-launch support and bug-fix window (two weeks, extendable) covering defects, minor tuning of prompts/tone, and compatibility checks
Who this is for
High-volume sales reps
Reps working large lead and opportunity lists who send dozens of follow-ups, quote nudges and check-ins daily. They get a grounded first draft in one click that already references the right deal stage and product, so they spend time selling instead of retyping the same email.
Support agents in Helpdesk
Agents answering tickets who need consistent, empathetic, on-brand replies fast. Automated actions pre-draft a suggested response the moment a ticket lands, and tone controls keep answers warm and clear even under queue pressure.
Sales & CX team leads
Managers who want quality and consistency without micromanaging wording. They codify the team's best-performing prompts as reusable AI snippets, enforce a review-before-send policy, and use the generation log to audit tone, spend and adoption.
Marketing / lifecycle owners
People running targeted outreach and renewal campaigns who need personalization at scale. The bulk generator produces a distinct, persona-aware variant per recipient, all staged for human review, avoiding generic mass emails.
How AI Email Assistant & Smart Replies Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Drafts grounded in the actual Odoo record (deal stage, tickets, partner history) | Reads the thread and linked record via computed fields for context-aware drafts | Possible, but you design and maintain the whole context pipeline yourself | Usually generic AI text box with little or no record grounding | None — Odoo core has no generative drafting |
| Persona-aware personalization by customer segment | Adapts tone and content to res.partner segment/tags (SMB, enterprise, VIP) | Only if you build segment logic from scratch | Rare; most offer a fixed prompt with no persona logic | Not available |
| Tone and length controls in the composer | One-click warmer/formal/shorter/expand on any draft or message | Buildable but each control is bespoke work | Sometimes a basic 'rewrite' with limited options | Not available |
| Reusable AI prompt snippets shared across templates and team | Stored as Odoo records, insertable into any mail.template | You'd model and secure this yourself | Typically per-user prompts, not shared/governed | Static templates only, no AI prompts |
| Bulk personalized generation with human review-before-send | Per-recipient variants staged as drafts for approval | Significant build; batching, review UI and safeguards all custom | Often mass-generate with weak review controls | Mass mailing exists but no AI personalization |
| Choice of LLM provider incl. self-hosted / Azure for data control | OpenAI, Anthropic, Azure OpenAI or self-hosted; key in system params | Whatever you wire up and maintain | Frequently locked to the vendor's own AI backend | Not applicable |
| Security: access control, record rules, audit log, rate limits | ir.model.access.csv + record rules + generation log + token caps | Your responsibility to design and test | Varies; audit and record-level rules often thin | Odoo access control exists but no AI logging/limits |
| Support, updates and ownership | Full source handover + support/bug-fix window + 17/18/19 upgrade docs | You own all maintenance and version upgrades | Depends on vendor; subscription and version lag common | Covered by Odoo but feature simply doesn't exist |
Frequently Asked Questions about AI Email Assistant & Smart Replies
How long until it's live, and how does delivery work?
This is a build-to-order module, not an instant download. Typical lead time is one working week from kickoff, depending on how many models (CRM, Helpdesk, Sales) and locales you want covered and which LLM provider you use. The flow is: a short scoping call to confirm intents, tone and provider; we build and test the addon; we install it on your staging database for your sign-off; then we deploy to production, train your team and hand over the source and docs. You always review real drafts on your own data before go-live.
What happens with support and updates after launch?
Every build includes a post-launch support and bug-fix window (two weeks, extendable). During it we fix defects, tune prompts and tone, and verify compatibility. Because you receive the full source, you can maintain it yourself afterward, or keep us on a support/retainer plan. We also test the module against Odoo 17, 18 and 19 and document the upgrade path so a version bump doesn't strand you.
Which Odoo versions and editions does it support, and does it need Enterprise?
It runs on Odoo 17, 18 and 19, on both Community and Enterprise. The core assistant depends on the standard `mail` module that ships with every Odoo. Optional integrations with CRM, Helpdesk or Sales are enabled based on which of those apps you already run. We confirm the exact scope during scoping so nothing you don't use is installed.
Does my customer and email data get sent to the AI, and is it secure?
You choose the LLM provider — OpenAI, Anthropic, Azure OpenAI, or a self-hosted/private endpoint — so data residency stays under your control, and Azure/self-hosted options keep prompts inside your own tenancy. Only the minimum context needed for a draft is sent, PII-handling rules are configurable, the API key is stored in Odoo system parameters (not in code), and every generation is logged and access-controlled via ir.model.access.csv and record rules. Nothing is emailed to a customer without a human clicking send.
Will it work with our existing email templates and our brand tone?
Yes. Reusable AI prompt snippets are stored as Odoo records with placeholders and can be inserted into any existing mail.template, so your templates gain AI assistance without being rebuilt. During configuration we capture your brand tone-of-voice and persona segments (mapped to your res.partner tags/fields) so drafts sound like your team, not a generic bot.
Can it send bulk emails automatically, or does a human always review?
By design a human always sends. The bulk generator creates a personalized variant per recipient and stages them all as drafts for review — a rep or manager approves before anything goes out. This keeps you safe from mass-blast mistakes and off-tone messages while still saving the time of writing each one from scratch. If you later want fuller automation for specific low-risk flows, that can be scoped as an extension.
Can other systems request AI drafts, or is it only in the Odoo UI?
The generation service is exposed over Odoo's standard XML-RPC / JSON-RPC API, so external tools — a dialer, a customer portal, or a custom app — can request an Odoo-grounded draft programmatically. Access is authenticated and permission-checked exactly like any other Odoo API call.
Related Modules
AI Dashboard Builder (Natural-Language BI)
Type a plain-English prompt, get a live Odoo dashboard with recommended KPIs, 20+ chart types and chat-with-your-data. No SQL.
AI Invoice & Bill OCR Digitization
AI/OCR that auto-drafts Odoo vendor bills and invoices from PDFs and scans — no per-document IAP credits required.
AI Lead Scoring & Next-Best-Action
Custom-built Odoo module that scores CRM leads with ML, routes by score/territory, and recommends the next best action to close.
AI Email Assistant & Smart Replies
AI email drafting, tone tuning and persona-aware personalization inside the Odoo composer — built, installed and supported by ECOSIRE.
- One-click 'Draft with AI' button embedded in the Odoo mail composer (Chatter 'Send message' box) via an OWL component, available on leads, tickets, sale orders, invoices and contacts
- Context-grounded drafting that reads the current thread plus the linked record — partner name, language, deal stage, open quotations, ticket subject and history — through computed fields (@api.depends) rather than manual copy-paste
- Intent presets (reply, follow-up, meeting request, quote nudge, apology, upsell/cross-sell, renewal reminder) plus a free-text instruction box for anything custom
- Tone controls — warmer, more formal, more concise, more persuasive, friendlier — applied to a draft or an existing message with one click