WhatsApp Notifications & Order Alerts

Key Features

Order-placed, invoice, shipment, cancellation and credit-memo WhatsApp triggers wired to Magento sales events via observers in events.xml

Dual gateway support: Twilio WhatsApp API and the WhatsApp Business Cloud API (Meta), swappable through a service contract bound in di.xml

Per-event message templates with merge variables ({{customer_name}}, {{order_increment}}, {{tracking_number}}, {{grand_total}}) editable in the Magento admin

Abandoned-cart WhatsApp recovery sequence running on cron against quotes with no associated order

Inbound WhatsApp inquiry and contact log surfaced as an admin grid (UI component) with reply history

Asynchronous, cron-driven message dispatch with a queue table so gateway latency never blocks checkout or admin save

Admin ACL resource so only authorized roles can edit templates, view logs or change gateway credentials

Per-store-view and per-locale message bodies for multi-store, multi-language catalogs

Delivery status and webhook callback handling (sent / delivered / read / failed) logged against each message

Configurable via Stores > Configuration with encrypted gateway credentials stored in core_config_data

Retry-with-backoff on transient gateway failures, with a failed-message admin view for manual resend

REST endpoint to trigger or inspect notification status for headless / PWA Studio storefronts

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Magento 2.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

WhatsApp Notifications & Order Alerts is a build-to-order Magento 2 extension that moves your transactional and recovery messaging onto the channel customers in MENA, South Asia and LATAM actually open. Instead of relying on email (where deliverability and open rates collapse in WhatsApp-first markets), it fires templated WhatsApp messages the moment an order is placed, invoiced, shipped, cancelled or refunded via credit memo.

Technically, this is a real Magento module installed under app/code/Ecosire/WhatsAppNotifications. It hooks into the sales events you already emit — sales_order_place_after, sales_order_invoice_save_after, sales_order_shipment_save_after — through observers declared in events.xml, plus targeted plugins/interceptors where an observer is the wrong tool. Outbound delivery runs through a service contract (MessageSenderInterface) with two interchangeable gateway implementations bound in di.xml: Twilio's WhatsApp API and the WhatsApp Business Cloud API (Meta). Messages are queued and dispatched by cron, so a slow gateway never blocks checkout.

Per-event message bodies are editable admin templates with variables like {{customer_name}}, {{order_increment}}, {{tracking_number}} and {{store_url}}, governed by admin ACL so only authorized roles can edit them. An inbound message & contact log captures customer replies and inquiries in the admin grid. The abandoned-cart recovery sequence runs on a cron schedule against quotes with no order, sending timed WhatsApp nudges.

Because it is build-to-order, ECOSIRE configures it against your gateway account, your templates, your store views and locales — then installs, tests and supports it. It works on both Adobe Commerce and Magento Open Source. This is not an instant Marketplace download; it is a delivered, working integration on your install.

What you get

A fully built Magento 2 module under app/code/Ecosire/WhatsAppNotifications (composer-installable), compatible with Adobe Commerce and Magento Open Source

Installation and configuration on your Magento environment against your Twilio or WhatsApp Cloud API account

Configured per-event message templates in your brand voice and store locales, signed off with you before go-live

Abandoned-cart recovery sequence configured with your timing and copy, scheduled via cron

Admin ACL roles, encrypted credential storage and the inbound contact-log grid set up and tested

Smoke-tested go-live on staging then production: real test order, invoice, shipment and abandoned-cart message verified end to end

Short admin handover document plus 30 days of post-launch support for defects and configuration tweaks

Who this is for

WhatsApp-first market merchant (MENA / South Asia / LATAM)

A mid-market store owner whose customers ignore email but read WhatsApp instantly. Wants order, shipping and payment alerts to land where buyers actually look, reducing 'where is my order?' tickets.

Operations / fulfillment manager

Owns the post-purchase experience and support load. Needs reliable, automated shipment and cancellation notices plus a contact log of customer replies, without adding manual work to the warehouse team.

Growth / e-commerce marketer

Focused on recovering lost revenue and lifting repeat purchases. Wants an abandoned-cart WhatsApp sequence and a high-open transactional channel that complements email flows rather than competing with them.

How WhatsApp Notifications & Order Alerts Compares

Criterion	ECOSIRE	Custom Build	Competitor
Fires on all five sales events (order, invoice, shipment, cancellation, credit memo) out of the box	Included	Partial support	Partial support
Both Twilio and WhatsApp Business Cloud API gateways, swappable via di.xml	Included	Partial support	Partial support
Abandoned-cart WhatsApp recovery sequence on cron	Included	Partial support	Partial support
Inbound reply / contact log in the Magento admin	Included	Partial support	Partial support
Installed, tested and supported on your store by the vendor	Included	Partial support	Not included
Built specifically to your gateway, templates, store views and locales	Included	Included	Not included
Available instantly as a self-service download	Not included	Not included	Included
You own and can modify the source under app/code	Included	Included	Partial support

Frequently Asked Questions about WhatsApp Notifications & Order Alerts

How long does delivery take, since this is build-to-order?

Typical delivery is 2 to 3 weeks from kickoff. After you provide gateway access (Twilio or WhatsApp Cloud API) and your message copy, ECOSIRE builds the module, installs it on your staging environment, configures templates and the abandoned-cart sequence, runs end-to-end tests, then moves it to production. This is a custom build installed by us, not an instant Adobe Commerce Marketplace download.

Do I need a Twilio or WhatsApp Business account first?

Yes. WhatsApp messaging requires an approved WhatsApp Business sender — either through Twilio's WhatsApp API or directly via the WhatsApp Business Cloud API (Meta). You own that account and its message-template approvals. ECOSIRE configures the extension against your credentials and helps you map your approved WhatsApp templates to each Magento event.

Does it work on both Adobe Commerce and Magento Open Source?

Yes. The module targets standard Magento 2 APIs — sales events, service contracts, di.xml, cron and admin ACL — so it runs on Magento Open Source and Adobe Commerce (on-prem or cloud) on supported 2.4.x versions. We confirm your exact version and PHP version during scoping.

What about ongoing support and updates after launch?

Every build includes 30 days of post-launch support for defects and configuration changes. Beyond that, ECOSIRE offers optional support and maintenance covering Magento 2.4.x version compatibility, gateway API changes (Twilio or Meta), and small enhancements. Because you own the source under app/code, you are never locked in.

Will sending WhatsApp messages slow down checkout or admin saves?

No. Messages are written to a queue and dispatched asynchronously by cron, so the customer-facing checkout and admin order operations complete immediately. If the gateway is slow or temporarily down, messages retry with backoff and failures are visible in an admin grid for manual resend — the order flow is never blocked.

Can the message templates and abandoned-cart timing be customized per store?

Yes. Each event has its own editable template with merge variables, and bodies can differ per store view and locale for multi-language catalogs. The abandoned-cart recovery sequence timing and copy are fully configurable. All template editing is gated behind admin ACL so only authorized roles can change it.