Illustrative previewA build-to-order Magento 2 / Adobe Commerce extension that keeps customers,
orders and products in real-time two-way sync with Salesforce for a single 360° customer view. Built, installed and supported by
ECOSIRE on your store.
What is CRM Connector — Salesforce?
A build-to-order Magento 2 / Adobe Commerce extension that keeps customers, orders and products in real-time two-way sync with Salesforce for a single 360° customer view. Built, installed and supported by ECOSIRE on your store. Built to order by ECOSIRE for Magento 2 / Adobe Commerce (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Magento 2.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
About this Product
CRM Connector — Salesforce is a custom-built Magento 2 module that gives mid-market and B2B merchants a real-time, two-way bridge between Magento and Salesforce — so your sales, service and storefront teams all work from the same customer record instead of reconciling two systems by hand.
This is not an instant Adobe Commerce Marketplace download. ECOSIRE builds the extension to your data model, installs it under app/code/Ecosire/SalesforceConnector on your Magento Open Source or Adobe Commerce instance, maps it to your Salesforce org, and supports it after go-live. You tell us your objects, fields and edge cases; we ship a connector that fits them.
Under the hood the module uses standard Magento 2 architecture: observers on customer_save_after, sales_order_place_after and catalog_product_save_after, service-contract interfaces for every sync operation, and a message-queue consumer (Magento\Framework\MessageQueue) so outbound writes to the Salesforce REST API (v59.0+) / Bulk API 2.0 never block checkout. Inbound changes arrive via a secured controller endpoint backed by Salesforce Platform Events / Outbound Messages, or via scheduled cron batch pulls when real-time isn't required. Authentication uses the Salesforce OAuth 2.0 JWT bearer flow with a connected app — no passwords stored in plain config.
A dedicated admin section with its own ACL resource (Ecosire_SalesforceConnector::config) gives you a field-level mapping UI, per-entity enable/disable toggles, conflict-resolution rules, and a sync log grid for retries and dead-letter inspection. Everything is upgrade-safe (declarative db_schema.xml, plugins instead of class rewrites) so it survives Magento patch releases.
The result: a contact created in Salesforce appears in Magento, an order placed in Magento posts to Salesforce as an Opportunity or Order, and your reps get a true 360° view — bought and supported, not abandoned after the sale.
What you get
- Custom Magento 2 module (Ecosire_SalesforceConnector) installed under app/code on your Magento Open Source or Adobe Commerce instance
- Salesforce connected app setup guidance and OAuth 2.0 JWT credential configuration against your Salesforce org
- Field-level mapping configured for your customer, order and product objects, validated against your live data
- Installation on your dev/staging environment, UAT cycle, and supervised production deployment with cron and message-queue/consumer setup
- Admin user guide plus technical README covering di.xml wiring, observers, queue topics and the sync log
- Source code delivered to your repository (composer-installable), yours to keep, with no per-seat or recurring license lock-in
- A defined post-launch support window for bug fixes, Salesforce/Magento version compatibility and mapping adjustments
Who this is for
B2B merchant standardizing on Salesforce
A mid-market wholesaler whose sales and service teams live in Salesforce but whose orders originate in Magento. They need every Magento customer, order and quote reflected in Salesforce automatically so reps stop manually re-keying accounts and opportunities.
RevOps / CRM administrator
Owns the Salesforce org and its data hygiene. Wants deterministic match keys, conflict rules, a field-level mapping UI and a sync log they can audit — not a black-box connector that silently duplicates Contacts or blows past API governor limits.
Magento technical lead or agency
Responsible for a patch-safe, upgrade-clean Magento install. Wants integration delivered as a proper module (observers, service contracts, message queues, declarative schema) under app/code — not brittle core rewrites or a marketplace black box they can't extend.
How CRM Connector — Salesforce Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Magento 2 Native |
|---|---|---|---|---|
| Real-time two-way sync of customers, orders and products | Included | Partial support | Partial support | Not included |
| Built and field-mapped to your specific Salesforce object model | Included | Included | Not included | Not included |
| Installed, deployed and supported on your store after purchase | Included | Partial support | Not included | Not included |
| Upgrade-safe Magento architecture (observers, service contracts, declarative schema — no core rewrites) | Included | Partial support | Partial support | Not included |
| Instant download / self-install with no lead time | Not included | Not included | Included | Included |
| Source code delivered to you, no recurring per-seat license lock-in | Included | Included | Not included | Included |
| Field-level mapping UI with conflict-resolution rules and sync log | Included | Partial support | Partial support | Not included |
| Governor-limit-aware queue + Bulk API engine for high volume | Included | Partial support | Partial support | Not included |
Frequently Asked Questions about CRM Connector
How long until the connector is live on my store?
Because this is build-to-order, there is an honest lead time — typically one working week from kickoff, depending on how many objects you sync and how custom your Salesforce field model is. Timeline breaks down as: discovery and field mapping, build, install on your dev/staging, a UAT cycle against your data, then supervised production deployment. A simple customers+orders sync lands at the short end; heavy custom-object mapping and high-volume Bulk API tuning take longer. We give you a firm date after the scoping call.
What ongoing support and updates do I get after go-live?
You get a defined post-launch support window covering bug fixes, mapping adjustments, and compatibility with Salesforce API and Magento/Adobe Commerce version updates. Because the source ships to your repository, your team can extend it freely. Extended support and enhancement retainers are available, but you are never locked into a recurring license just to keep the connector running — it is yours.
Does this work on both Magento Open Source and Adobe Commerce?
Yes. The module is built on standard Magento 2 framework APIs (observers, service contracts, di.xml, message queues, declarative db_schema.xml) that exist in both editions. On Adobe Commerce we can additionally leverage commerce-only features such as the native RabbitMQ message broker and shared catalog data where relevant. We confirm your exact edition and version during scoping and build against it.
Is it real-time, and will it slow down checkout?
It supports both modes. In real-time mode, observers on events like sales_order_place_after publish a message to a Magento queue and a consumer writes to the Salesforce REST API asynchronously — so checkout is never blocked waiting on Salesforce. For large back-catalogs or nightly reconciliation you can run scheduled cron batches through Bulk API 2.0. The engine is governor-limit aware and retries failed records with backoff into a dead-letter queue.
How do you prevent duplicate Contacts and sync conflicts?
You configure match keys (such as email or an external ID) and a direction plus conflict-resolution rule per field in the mapping UI — for example Salesforce-wins, Magento-wins, or most-recently-updated. The connector upserts on the match key rather than blindly inserting, and every record is idempotent so retries don't create duplicates. The sync log lets your CRM admin audit exactly what was written and replay anything that failed.
Do I need to share my Salesforce credentials with ECOSIRE?
No plain-text passwords are used or stored. Authentication uses the Salesforce OAuth 2.0 JWT bearer flow via a connected app that you create in your own org; we guide you through it and the connector holds only the encrypted certificate/key material in Magento. You grant and can revoke access at any time from Salesforce setup, and access can be scoped to only the objects in your mapping.
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CRM Connector
A build-to-order Magento 2 / Adobe Commerce extension that keeps customers, orders and products in real-time two-way sync with Salesforce for a single 360° customer view. Built, installed and supported by ECOSIRE on your store.
- Bi-directional customer ↔ Salesforce Contact/Account sync with configurable match keys (email, external ID) and conflict-resolution rules
- Order and invoice push to Salesforce as Orders or Opportunities, including line items mapped to Salesforce Products/PricebookEntries
- Product and catalog mapping from Magento SKUs/attributes to Salesforce Product2 records, with attribute-to-field translation
- Real-time mode via Magento message-queue consumers + Salesforce REST API, plus scheduled cron batch mode via Bulk API 2.0 for high volume