Illustrative previewA catalog-trained AI chatbot extension for Magento 2 / Adobe Commerce that answers product questions,
recommends items, retrieves order status and resolves support 24/7 — custom-built, installed and supported by
ECOSIRE on your store.
What is AI Shopping Assistant Chatbot?
A catalog-trained AI chatbot extension for Magento 2 / Adobe Commerce that answers product questions, recommends items, retrieves order status and resolves support 24/7 — custom-built, installed and supported by ECOSIRE on your store. Built to order by ECOSIRE for Magento 2 / Adobe Commerce (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Magento 2.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
About this Product
The AI Shopping Assistant Chatbot is a build-to-order Magento 2 module (Magento Open Source and Adobe Commerce) that drops a conversational assistant onto your storefront, trained on your catalog, CMS policy pages and order data — not a generic bot bolted on from a SaaS tab.
ECOSIRE ships it as a proper module under app/code/Ecosire/AiShoppingAssistant, wired through dependency injection (di.xml), service contracts for catalog and sales access, and a thin storefront UI block. Product, price and stock context is read through Magento's repositories (ProductRepositoryInterface, OrderRepositoryInterface) and the GraphQL/REST layer, so answers reflect live catalog state, customer group pricing and website scope. Indexing and embedding refreshes run on Magento cron, and an observer on catalog_product_save_after keeps the assistant's knowledge current as you edit products.
Because it reads order and account data, the assistant respects customer sessions and ACL — order status, tracking and invoice retrieval only surface for the authenticated customer, and admin configuration sits behind a dedicated admin ACL resource in Stores > Configuration. The LLM call is brokered server-side so your API key never reaches the browser.
This is honest build-to-order: there is no instant Adobe Commerce Marketplace download. After purchase, ECOSIRE scopes the assistant to your theme and catalog, builds it, installs it on your Magento instance (or hands you a clean Composer package), and supports it. You get a working assistant configured to your store, not a zip to wrestle with alone. The $999 price is a one-time build fee; your LLM provider usage (OpenAI, Anthropic, or a self-hosted model you choose) is billed by that provider directly.
What you get
- A custom Magento 2 module (Ecosire/AiShoppingAssistant) under app/code or as an installable Composer package, compatible with your Magento Open Source or Adobe Commerce version
- Installation on your Magento instance (setup:upgrade, di:compile, static content deploy) or a clean handoff package with install instructions
- Catalog/policy training pipeline configured against your actual products, attributes and CMS pages
- Admin configuration wired into Stores > Configuration with ACL, plus documented system.xml settings
- Storefront chat widget integrated into your theme and store views, RTL-aware where applicable
- Source code, README, and a short admin walkthrough; two weeks of go-live bug-fix support included
Who this is for
Mid-market store owner drowning in pre-sales questions
Runs a Magento Open Source catalog of thousands of SKUs and loses sales to unanswered 'will this fit / is it in stock / what's the difference' questions outside business hours. Wants a 24/7 assistant that actually knows the catalog and nudges shoppers toward a buy.
Adobe Commerce merchandiser focused on AOV
Owns conversion and basket size on an Adobe Commerce store. Wants AI-driven recommendations and guided discovery that respect customer-group pricing and catalog rules, surfacing cross-sells in conversation to lift average order value.
Support lead deflecting repetitive WISMO tickets
Fields a flood of 'where is my order' and invoice-retrieval requests. Needs the bot to securely answer order-status, tracking and invoice questions for authenticated customers, and cleanly hand off the rest to the human team.
How AI Shopping Assistant Chatbot Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Magento 2 Native |
|---|---|---|---|---|
| Trained on your live catalog, policies and order data | Included | Partial support | Partial support | Not included |
| Secure authenticated order status / invoice retrieval via service contracts | Included | Partial support | Partial support | Not included |
| Built, installed and supported on your Magento instance | Included | Included | Not included | Not included |
| Instant self-service download from Adobe Commerce Marketplace | Not included | Not included | Included | Not included |
| Multilingual responses honoring Magento store views | Included | Partial support | Partial support | Not included |
| Server-side LLM brokering (API key never in browser) | Included | Partial support | Partial support | Not included |
| Full source code, no SaaS lock-in on the extension | Included | Included | Not included | Included |
| Low upfront cost vs. bespoke agency development | Included | Not included | Included | Included |
Frequently Asked Questions about AI Shopping Assistant Chatbot
How long until the chatbot is live on my store?
This is build-to-order, not an instant download. Typical delivery is about 10 to 15 business days from kickoff: a few days to scope your catalog, theme and provider, then build, internal QA, and installation on your Magento instance (or handoff of a clean Composer package). Larger catalogs or heavy customization may extend that, and we confirm the timeline in writing before we start.
What support and updates do I get after launch?
The build includes two weeks of go-live bug-fix support for issues in the delivered module. Beyond that, we offer optional retainer plans covering Magento version compatibility upgrades, LLM provider/model changes, prompt tuning and new feature work. Because we ship real source code, your own team can also maintain it — there is no SaaS lock-in on the extension itself.
Does this work on Magento Open Source or only Adobe Commerce?
Both. The module is built on standard Magento 2 architecture — service contracts, di.xml, observers, GraphQL/REST and cron — so it runs on Magento Open Source and Adobe Commerce. We confirm your exact version (e.g. 2.4.x) at scoping and target that, including Adobe Commerce features like customer segments where relevant.
Where does the AI run, and is my data or API key exposed?
The LLM call is brokered server-side from your Magento backend; the provider API key is stored in Magento's encrypted configuration and never reaches the browser. You choose the provider (OpenAI, Anthropic, or a self-hosted model). Order and account data is only read for the authenticated customer's own session, and admin settings sit behind a dedicated ACL resource.
Is the $999 the total cost, or are there ongoing fees?
The $999 is a one-time build fee for the extension, scoped to a standard catalog and theme integration. The only ongoing cost is your LLM provider's usage, billed directly by that provider based on conversation volume. Optional support retainers and major customizations beyond the standard scope are quoted separately and are entirely up to you.
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AI Shopping Assistant Chatbot
A catalog-trained AI chatbot extension for Magento 2 / Adobe Commerce that answers product questions, recommends items, retrieves order status and resolves support 24/7 — custom-built, installed and supported by ECOSIRE on your store.
- Conversational assistant trained on your live Magento catalog, attributes, CMS policy pages and order history — context retrieved through service contracts, never hard-coded
- Natural-language product Q&A: shoppers ask in plain language and get answers grounded in real product data, customer-group pricing and website-scoped stock
- AI product recommendations and cross-sell that lift AOV, reading related/upsell links and catalog attributes via ProductRepositoryInterface
- Authenticated order status, shipment tracking and invoice/PDF retrieval — gated to the logged-in customer's session, sourced from OrderRepositoryInterface