Illustrative previewEnd-to-end RMA and reverse-logistics workflow for product registration,
return authorization, replacement, credit, and repair, built as a per-tenant AL extension inside your Business Central environment.
What is Returns & RMA Management?
End-to-end RMA and reverse-logistics workflow for product registration, return authorization, replacement, credit, and repair, built as a per-tenant AL extension inside your Business Central environment. Built to order by ECOSIRE for Dynamics 365 BC (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
About this Product
Returns & RMA Management is a build-to-order extension for Microsoft Dynamics 365 Business Central that gives your after-sales team a structured, auditable reverse-logistics workflow instead of the manual workarounds that come with sales credit memos and return orders out of the box.
ECOSIRE designs, builds, installs, and supports this as a per-tenant AL extension deployed directly to your Business Central environment (cloud/SaaS or on-prem). It is not an instant AppSource download — we scope your return policies, warranty terms, and disposition rules, build the extension in AL, and install it on your tenant with the permission sets, job queue entries, and integrations your team needs.
At its core is a dedicated RMA document (table and page extensions plus new pages) that captures the customer, the original sales/posting reference, the serial or lot number, the reason code, and the requested disposition. From there it drives approval, inbound receipt, and one of four outcomes: replacement (linked sales order), credit (sales credit memo / return order), repair (work order with status tracking), or scrap. A product registration and warranty lookup ties each return to entitlement so agents see in-warranty vs. chargeable at a glance.
The extension uses event subscribers to hook BC posting routines (so RMA status moves when the return shipment is received and posted), exposes RMA data over the BC REST/OData API for portals or Power BI, and can surface in Power Apps / Dataverse via the virtual-tables connector. Vendor RTV flows let you raise return-to-vendor claims against the original purchase. Everything is permission-gated and audit-logged, with optional return-label generation through your configured carrier gateway.
What you get
- Per-tenant AL extension (.app) built to your return policies and installed on your Business Central environment (sandbox first, then production)
- Source code in AL with table/page extensions, event subscribers, permission sets, and a documented object-ID range registered to your tenant
- Configured number series, reason codes, disposition rules, warranty terms, and return-window/restocking-fee setup
- REST/OData API endpoints (and optional Dataverse virtual-table mapping) documented for portal or Power BI consumption
- Job queue entries configured for SLA/aging alerts plus permission sets assigned to your service-team roles
- Admin and agent runbook, plus a recorded handover/training session and two weeks of go-live support
Who this is for
After-Sales / Customer-Service Manager
Owns return SLAs and disposition policy. Needs a single RMA document, clear authorization gates, and reporting on reasons, aging, and credit value instead of chasing returns across emails and ad-hoc credit memos.
Service / Repair Coordinator
Triages inbound returns, checks warranty entitlement, and routes each unit to replacement, repair, credit, or scrap. Needs serial/lot lookup tied to item tracking and a work-order link for repairs.
Business Central Administrator
Responsible for the tenant. Wants a clean per-tenant extension with proper object ranges, permission sets, and job queue entries — no unmanaged customizations or upgrade-breaking hacks in the base app.
How Returns & RMA Management Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Dynamics 365 Business Central Native |
|---|---|---|---|---|
| Unified RMA document with authorization lifecycle (not just return orders) | Included | Partial support | Partial support | Not included |
| Warranty entitlement / product registration lookup at point of return | Included | Partial support | Partial support | Not included |
| Replacement, credit, repair, and scrap disposition flows wired to native BC documents | Included | Partial support | Partial support | Not included |
| Vendor return-to-vendor (RTV) claim management linked to original PO | Included | Partial support | Partial support | Partial support |
| Upgrade-safe per-tenant AL extension (events + extensions, no base-app edits) | Included | Partial support | Included | Included |
| Built to your exact policies, carrier, and warranty terms | Included | Included | Not included | Not included |
| REST/OData + Dataverse/Power Platform integration for portal & BI | Included | Partial support | Partial support | Partial support |
| Installed and supported on your tenant by the builder | Included | Not included | Not included | Not included |
Frequently Asked Questions about Returns & RMA Management
How long does delivery take, and what's the process?
Typical lead time is one working week from scoping sign-off, depending on how many disposition flows, carrier integrations, and warranty rules you need. We start with a short discovery to capture your return policies, install the extension to your Business Central sandbox for UAT, then promote to production. You'll have a defined milestone schedule before we begin building.
Is this an AppSource app I can install myself?
No. This is a build-to-order, per-tenant AL extension that ECOSIRE builds and installs on your Business Central environment. There is no self-service AppSource download. We deploy the signed .app to your sandbox first, validate with your team, then install on production with your permission sets and job queue entries configured.
How does this differ from Business Central's native return orders and credit memos?
Native BC gives you sales return orders and credit memos but no unified RMA document, no authorization lifecycle, no warranty entitlement lookup, and no repair/replacement disposition tracking. This extension adds the missing reverse-logistics layer on top of — not instead of — those native documents, posting through them so your inventory and financials stay correct.
Will it survive Microsoft's Business Central updates?
Yes. Because it's a proper AL extension using table/page extensions and event subscribers (not base-app modifications), it follows Microsoft's extensibility model and is built to be upgrade-safe. We register a dedicated object-ID range to your tenant and validate against current and upcoming BC releases.
What ongoing support and updates are included?
Every build includes two weeks of go-live support for fixes and tuning. After that, we offer a maintenance plan covering compatibility with each Business Central release wave, AL/permission-set updates, and enhancements such as new disposition flows or carrier integrations. You own the source code either way.
Can it connect to a customer return portal or Power BI?
Yes. RMA data is exposed over the Business Central REST/OData API, so a website or self-service return portal can create and read RMAs. We can also map the RMA tables to Dataverse virtual tables for Power Apps, and the same data feeds Power BI reverse-logistics dashboards for reason-code and aging analysis.
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Returns & RMA Management
End-to-end RMA and reverse-logistics workflow for product registration, return authorization, replacement, credit, and repair, built as a per-tenant AL extension inside your Business Central environment.
- Dedicated RMA document (table/page extensions + new AL pages) capturing customer, original order reference, serial/lot, reason code, and requested disposition
- Configurable approval workflow with status tracking (Open, Authorized, Received, Resolved, Closed) and BC approval-entry integration
- Four disposition flows wired to native documents: replacement (sales order), credit (sales return order / credit memo), repair (work order), and scrap
- Product registration and warranty entitlement lookup so agents instantly see in-warranty vs. chargeable returns