Illustrative previewA build-to-order Business Central AL extension that sends segmented bulk WhatsApp and SMS broadcasts straight from CRM marketing lists, with approved template campaigns, scheduled drips, consent management, and full delivery, read, and reply analytics.
Key Features
Bulk send to Business Central CRM segments and marketing lists, with live recipient counts and deduplication before dispatch
Approved WhatsApp template campaigns mapped to your Meta-registered message templates, with variable placeholders bound to BC contact fields
Plain SMS broadcasts through a configurable gateway (Twilio or regional aggregator) with sender-ID and unicode handling
Drip and scheduled broadcasts dispatched via the BC Job Queue, with timezone-aware send windows and rate throttling
Per-recipient delivery, read, and reply analytics captured from provider webhooks into a custom Message Log table
Channel-level opt-out and consent management with automatic STOP/keyword unsubscribe processing and send-time suppression
Two-way reply capture surfaced on the Contact card so sales and support see inbound responses in context
Campaign cost and quota tracking against WhatsApp conversation pricing and SMS segment counts
Per-tenant extension install with dedicated permission sets separating campaign authors, approvers, and admins
Secure credential storage for provider API keys using BC isolated storage, never hard-coded in source
Retry and failure handling for transient HTTP errors, with a resend-failed-only action on each campaign
OData/REST-friendly Message Log so delivery data can feed Power BI dashboards or Dataverse if required
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Dynamics 365 Business Central.
- 3
Go live + support
You go live in about 2–4 weeks, with a post-launch support window.
About this Product
Bulk WhatsApp & SMS Campaigns for Dynamics 365 turns Business Central into a broadcast marketing hub for messaging-first regions, without forcing your team into a separate campaign tool. It is a per-tenant AL extension that ECOSIRE builds, installs, and supports on your own Business Central environment.
The extension adds table and page extensions to Marketing Lists / Segments and the Contact card, plus a dedicated Campaign page where marketers select a segment, pick an approved WhatsApp message template (or a plain SMS body), and schedule the send. Outbound messages are dispatched through your chosen provider — the WhatsApp Business Cloud API (Meta) for WhatsApp and a configurable SMS gateway such as Twilio or a regional aggregator — via secure HTTP calls from AL codeunits. Long-running sends are throttled and queued through the BC Job Queue so a 50,000-recipient broadcast never blocks a user session.
Delivery, read, and reply status flow back through provider webhooks into a custom Message Log table, giving you per-recipient analytics directly on the campaign and contact records. Opt-out and consent are first-class: every contact carries channel-level consent flags, STOP/keyword unsubscribes are processed automatically, and suppressed contacts are excluded at send time.
Because it is build-to-order, we tailor the data model to your existing CRM segmentation, your message templates, your provider accounts, and your permission sets. We do not sell this as an instant AppSource download. After purchase ECOSIRE scopes your requirements, develops the extension, installs it as a per-tenant extension on your sandbox first, validates it, then promotes it to production — and supports it afterward.
What you get
- A per-tenant AL extension (.app) built for your Business Central version, installed on sandbox then promoted to production
- Table and page extensions on Marketing Lists/Segments and Contact, plus dedicated Campaign and Message Log pages
- Provider integration wired to your WhatsApp Business Cloud API and SMS gateway accounts, with credentials in isolated storage
- Job Queue setup and webhook endpoints configured for scheduled sends and delivery/read/reply callbacks
- Custom permission sets for campaign authors, approvers, and administrators
- Configuration workbook plus a short admin and end-user guide, and a working sandbox walkthrough handover session
Who this is for
Broadcast Marketing Manager
Runs segmented promotional and lifecycle campaigns and wants to send WhatsApp and SMS blasts straight from BC marketing lists without exporting contacts to a third-party blaster.
CRM / Business Central Administrator
Owns the BC tenant and needs the messaging extension installed cleanly as a per-tenant extension, with proper permission sets, isolated-storage credentials, and Job Queue control.
Compliance & Customer Care Lead
Must guarantee opt-out and consent are honored on every send and wants inbound replies and unsubscribes captured against the contact record for auditability.
How Bulk WhatsApp & SMS Campaigns for Dynamics 365 Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Bulk WhatsApp + SMS send from native BC marketing lists/segments | Included | Partial support | Partial support | |
| Approved WhatsApp template campaigns mapped to BC contact fields | Included | Partial support | Included | |
| Built, installed, and supported on your tenant (no DIY AL maintenance) | Included | Not included | Partial support | |
| Tailored to your existing segmentation, providers, and permission sets | Included | Included | Not included | |
| Per-recipient delivery, read, and reply analytics in BC | Included | Partial support | Partial support | |
| Channel-level opt-out / consent enforced at send time | Included | Partial support | Partial support | |
| Scheduled drips via Job Queue with rate throttling | Included | Partial support | Partial support | |
| Provider changes and BC version upgrades covered by support | Included | Not included | Partial support |
Frequently Asked Questions about Bulk WhatsApp & SMS Campaigns for Dynamics 365
How long does delivery take, and how is it installed?
After we scope your requirements, a typical build runs about 2 to 4 weeks depending on how many providers and template flows you need. We develop the AL extension, install it as a per-tenant extension on your Business Central sandbox first for validation, then promote it to production. You do not download anything from AppSource — ECOSIRE delivers and installs it directly on your environment.
What do I need to provide before you start?
You'll need a WhatsApp Business Cloud API account with at least one approved message template, and/or an SMS gateway account (for example Twilio or a regional aggregator), plus admin access to a Business Central sandbox. We handle the AL development, webhook configuration, isolated-storage credential setup, and permission sets.
Is opt-out and consent handling really built in?
Yes. Every contact carries channel-level consent flags, inbound STOP/keyword replies are processed automatically to suppress future sends, and suppressed contacts are excluded at dispatch time. Unsubscribes and replies are logged against the contact for audit purposes.
Does this work with my own CRM segments and Power BI?
It builds on your existing Business Central marketing lists and segments rather than a separate audience tool. The Message Log is exposed in a Power BI / OData-friendly shape so delivery, read, and reply data can feed dashboards, and it can integrate with Dataverse if your Power Platform setup requires it.
What ongoing support and updates do I get after delivery?
ECOSIRE supports the extension after go-live: bug fixes, provider API changes (Meta and your SMS gateway evolve their APIs), and recompiles for Business Central major-version upgrades are covered under a support arrangement we agree at purchase. Because it is a per-tenant extension we own, we can patch and redeploy without waiting on AppSource review cycles.
Related Modules
Built to order
Dynamics 365 Business Central
One-time
Advanced Approval Workflows
Configurable, rule-based approval matrices for every Business Central document type, with per-workflow approvers, amount limits, delegation, and email/mobile responses. Built and installed by ECOSIRE as a per-tenant AL extension.
From $499.00Starting point — quoted to your scope
Built to order
Dynamics 365 Business Central
One-time
Adyen Payment Orchestration for Business Central
A build-to-order AL extension that brings Adyen's 150+ global payment methods and unified settlement reconciliation into Business Central accounts receivable, complementing the first-party D365 Commerce Adyen connector.
From $499.00Starting point — quoted to your scope
Built to order
Dynamics 365 Business Central
One-time
Affiliate & Referral Management for Business Central
A build-to-order Business Central extension that registers affiliates and referrers, attributes sales to referral codes and links, calculates tiered commission, and posts payouts as vendor invoices — installed per-tenant and supported by ECOSIRE.
From $499.00Starting point — quoted to your scope
Built to order
Dynamics 365 Business Central
One-time
Africa Multi-Country Payroll for Business Central
A build-to-order AL extension that adds localized, multi-country African payroll to your Business Central tenant — per-country PAYE and statutory deductions, multi-currency multi-entity runs, statutory filing exports, and employee self-service payslips.
From $799.00Starting point — quoted to your scope
Request a quote
Bulk WhatsApp & SMS Campaigns for Dynamics 365
A build-to-order Business Central AL extension that sends segmented bulk WhatsApp and SMS broadcasts straight from CRM marketing lists, with approved template campaigns, scheduled drips, consent management, and full delivery, read, and reply analytics.
- Bulk send to Business Central CRM segments and marketing lists, with live recipient counts and deduplication before dispatch
- Approved WhatsApp template campaigns mapped to your Meta-registered message templates, with variable placeholders bound to BC contact fields
- Plain SMS broadcasts through a configurable gateway (Twilio or regional aggregator) with sender-ID and unicode handling
- Drip and scheduled broadcasts dispatched via the BC Job Queue, with timezone-aware send windows and rate throttling