Bulk WhatsApp & SMS Campaigns for Dynamics 365 turns Business Central into a broadcast marketing hub for messaging-first regions, without forcing your team into a separate campaign tool. It is a per-tenant AL extension that ECOSIRE builds, installs, and supports on your own Business Central environment.

The extension adds table and page extensions to Marketing Lists / Segments and the Contact card, plus a dedicated Campaign page where marketers select a segment, pick an approved WhatsApp message template (or a plain SMS body), and schedule the send. Outbound messages are dispatched through your chosen provider — the WhatsApp Business Cloud API (Meta) for WhatsApp and a configurable SMS gateway such as Twilio or a regional aggregator — via secure HTTP calls from AL codeunits. Long-running sends are throttled and queued through the BC Job Queue so a 50,000-recipient broadcast never blocks a user session.

Delivery, read, and reply status flow back through provider webhooks into a custom Message Log table, giving you per-recipient analytics directly on the campaign and contact records. Opt-out and consent are first-class: every contact carries channel-level consent flags, STOP/keyword unsubscribes are processed automatically, and suppressed contacts are excluded at send time.

Because it is build-to-order, we tailor the data model to your existing CRM segmentation, your message templates, your provider accounts, and your permission sets. We do not sell this as an instant AppSource download. After purchase ECOSIRE scopes your requirements, develops the extension, installs it as a per-tenant extension on your sandbox first, validates it, then promotes it to production — and supports it afterward.