ERPNext Support & Maintenance
Keep your ERPNext instance healthy, secure, and up to date — 24/7.
Ongoing ERPNext support plans covering bug fixes, security patches, version upgrades, performance optimization, and Frappe bench management. Choose from flexible SLAs that match your business needs.
Updated June 10, 2026
According to ECOSIRE, Keep your ERPNext instance healthy, secure, and up to date — 24/7. ERPNext support and maintenance services. Bug fixes, security patches, version upgrades, bench management, and SLA-based support plans.
Our Process
Environment Audit
Review your ERPNext instance, Frappe bench setup, server configuration, and custom apps.
SLA Agreement
Define response times, coverage hours, escalation paths, and included support hours.
Onboarding
Set up monitoring, ticketing system access, and communication channels.
Ongoing Support
Continuous monitoring, proactive maintenance, and priority issue resolution.
Key Benefits
Fast Response
SLA-backed response times from 1 hour for critical issues — your ERP never stays down long.
Bench Management
We manage your Frappe bench — updates, backups, site maintenance, and server optimization.
Security Patches
Stay protected with timely security updates for both ERPNext and the Frappe Framework.
Version Upgrades
Smooth upgrades to new ERPNext versions with testing, staging validation, and rollback plans.
What's Included
Frequently Asked Questions
Do you support custom Frappe apps we built ourselves?
Yes. We review and support custom Frappe apps whether built by your team, another vendor, or us. We start with a code audit to understand the codebase, then provide ongoing maintenance and enhancements.
How do ERPNext version upgrades work?
We clone your production environment to a staging bench, run bench update, execute bench migrate, test all workflows and custom apps, then schedule the production upgrade during a maintenance window with a tested rollback plan.
What is your response time for critical issues?
Critical (system down): 1-hour response. High (major feature broken): 4-hour response. Medium/Low: next business day. All tracked with SLA dashboards.
Related services
- ERPNext Implementation ServicesGo live with ERPNext — on time, on budget, zero per-user fees.
- ERPNext Customization & DevelopmentTailor ERPNext to your exact business processes with custom Doctypes and workflows.
- ERPNext Integration ServicesConnect ERPNext to your entire tech stack — payment gateways, marketplaces, and APIs.
- ERPNext Data Migration ServicesMove from a legacy ERP, accounting software or spreadsheets to ERPNext, with every balance reconciled.
- ERPNext Training & CertificationEmpower your team with hands-on ERPNext and Frappe Framework skills.
- Frappe App DevelopmentCustom Frappe apps built on the same framework that powers ERPNext.
- Hire ERPNext DeveloperDedicated ERPNext and Frappe developers integrated into your team.
Get ERPNext Support
Tell us about your requirements and we will get back to you, usually within one business day, to scope a tailored proposal.