Illustrative previewA custom-built WooCommerce plugin that unifies on-site live chat,
WhatsApp, Messenger, and Telegram into one shared team inbox, with every conversation tied to the customer's WooCommerce order history.
What is Live Chat & Shared Inbox for WooCommerce?
A custom-built WooCommerce plugin that unifies on-site live chat, WhatsApp, Messenger, and Telegram into one shared team inbox, with every conversation tied to the customer's WooCommerce order history. Built to order by ECOSIRE for WooCommerce (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your WooCommerce.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
About this Product
Live Chat & Shared Inbox for WooCommerce pulls every customer conversation channel into a single wp-admin inbox so your support team stops juggling tabs. An on-site chat widget, WhatsApp Business, Facebook Messenger, and Telegram all land in one threaded view — and beside each thread your agents see the customer's live WooCommerce data: recent orders, order status, line items, totals, and shipping address, read straight from the WooCommerce order tables (HPOS/custom order tables or legacy post meta, whichever your store runs).
This is a build-to-order plugin. ECOSIRE builds it for your specific WordPress site, installs it on your server (or staging first), wires it to your WhatsApp Business and Meta app credentials, configures your canned replies and assignment rules, and supports it after launch. There is no instant WordPress.org or WooCommerce.com download — you get a plugin tailored to your channels, theme, and order schema, not a generic one-size-fits-all package.
Under the hood it registers conversations as a custom post type, syncs inbound messages via channel webhooks (Meta Graph API for WhatsApp/Messenger, the Telegram Bot API), reconciles them to WooCommerce customers by phone and email, and uses WP-Cron plus the WooCommerce REST API to keep order context fresh. Agent permissions ride on standard WordPress roles and capabilities, internal notes never reach the customer, and assignment rules route threads by channel, product, or order value. WPML and multisite layouts are supported on request. Everything stays on your hosting and your database — no conversation data is siphoned to a third-party SaaS you don't control.
What you get
- Custom-built Live Chat & Shared Inbox plugin packaged for your exact WordPress + WooCommerce version
- Installation on your server (staging-first when a staging environment exists) with rollback plan
- Channel wiring: WhatsApp Business / Meta app / Telegram bot webhook configuration against your credentials
- Configured canned-reply library, assignment rules, and agent roles matched to your team structure
- HPOS/custom-order-table compatibility check and order-context mapping for your store's schema
- Admin handover session plus a short written runbook for agents and supervisors
Who this is for
Multi-channel support lead
Runs a team answering customers across website chat, WhatsApp, and Messenger and is tired of switching apps and losing context — wants one queue with order data attached.
WooCommerce store owner scaling support
Handles chat solo today but is hiring agents and needs assignment rules, internal notes, and permissions before conversations slip through the cracks.
Operations manager wanting data on-premise
Needs customer conversations to stay inside their own WordPress database and hosting for privacy and control, not handed to a third-party chat SaaS.
How Live Chat & Shared Inbox for WooCommerce Compares
| Criterion | ECOSIRE | Custom Build | Competitor | WooCommerce Native |
|---|---|---|---|---|
| Website chat, WhatsApp, Messenger & Telegram in one inbox | Included | Partial support | Partial support | Not included |
| WooCommerce order context (HPOS-aware) beside each conversation | Included | Partial support | Partial support | Not included |
| Conversation data stays in your own WordPress database | Included | Included | Not included | Included |
| Built, installed and configured for your store by the vendor | Included | Partial support | Not included | Not included |
| Assignment rules + role-based agent permissions out of the box | Included | Partial support | Included | Not included |
| Instant self-serve marketplace download | Not included | Not included | Included | Included |
| Tailored to your theme, channels and order schema | Included | Included | Not included | Not included |
Frequently Asked Questions about Live Chat & Shared Inbox
How long does delivery take, since this isn't an instant download?
Typical build, installation, and channel wiring runs about one working week from the kickoff call, depending on how many channels you connect and whether WPML/multisite or custom order-schema work is involved. We confirm a firm timeline in writing after reviewing your site, WooCommerce version, and channel credentials. You are not buying a marketplace download — you are buying a plugin built and installed for your specific store.
What ongoing support and updates do I get after launch?
Every build includes a post-launch support window for bug fixes and configuration adjustments. Because WhatsApp/Messenger run on Meta's Graph API and Telegram on the Bot API, those endpoints occasionally change; we offer a maintenance arrangement to keep webhooks, the WooCommerce REST sync, and HPOS compatibility working as WordPress, WooCommerce, and the messaging APIs update. Support terms are confirmed in your proposal.
Does it work with HPOS (High-Performance Order Storage)?
Yes. The order-context panel is built to read from whichever order store your site uses — HPOS/custom order tables or the legacy post-meta storage. We verify your store's configuration during the build so order status, line items, and totals resolve correctly regardless of which storage WooCommerce is set to.
Will my conversation data leave my server?
No. Conversations are stored as a custom post type inside your own WordPress database, and the plugin runs on your hosting. Inbound messages arrive through channel webhooks you control. The only external calls are to the messaging providers themselves (Meta and Telegram) to send and receive — there is no ECOSIRE-hosted middleman holding your chat history.
Can it route conversations to specific agents automatically?
Yes. Assignment rules can route an incoming thread by channel, product category, or order value to a chosen agent or team. Agent access is governed by native WordPress roles and capabilities, internal notes stay staff-only, and supervisors can be given an oversight view across the whole queue. We configure these rules to match your team during the build.
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Live Chat & Shared Inbox
A custom-built WooCommerce plugin that unifies on-site live chat, WhatsApp, Messenger, and Telegram into one shared team inbox, with every conversation tied to the customer's WooCommerce order history.
- On-site live chat widget enqueued through standard WordPress hooks, theme-aware and load-conditional so it never blocks page render
- Unified inbox for WhatsApp Business, Facebook Messenger, and Telegram via Meta Graph API and Telegram Bot API webhooks
- Live WooCommerce order context panel beside every thread — recent orders, status, line items, totals, and shipping pulled from HPOS/custom order tables or legacy post meta
- Conversations stored as a dedicated custom post type, queryable and exportable, never locked in an external SaaS