Live Chat & Shared Inbox for WooCommerce

Key Features

On-site live chat widget enqueued through standard WordPress hooks, theme-aware and load-conditional so it never blocks page render

Unified inbox for WhatsApp Business, Facebook Messenger, and Telegram via Meta Graph API and Telegram Bot API webhooks

Live WooCommerce order context panel beside every thread — recent orders, status, line items, totals, and shipping pulled from HPOS/custom order tables or legacy post meta

Conversations stored as a dedicated custom post type, queryable and exportable, never locked in an external SaaS

Customer reconciliation by phone and email so a WhatsApp number resolves to the matching WooCommerce customer record

Canned replies (saved-reply library) with merge tags for customer name, order number, and tracking link

Assignment rules that route threads by channel, product category, or order value to the right agent or team

Internal team notes and @mentions on each thread, visible to staff only and never delivered to the customer

Role- and capability-based agent permissions built on native WordPress roles, with optional supervisor oversight view

WP-Cron-driven order-context refresh and WooCommerce REST API sync to keep the side panel current

Per-agent and per-channel response logging for first-response-time and workload visibility

WPML and WordPress multisite compatibility configured on request

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your WooCommerce.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

Live Chat & Shared Inbox for WooCommerce pulls every customer conversation channel into a single wp-admin inbox so your support team stops juggling tabs. An on-site chat widget, WhatsApp Business, Facebook Messenger, and Telegram all land in one threaded view — and beside each thread your agents see the customer's live WooCommerce data: recent orders, order status, line items, totals, and shipping address, read straight from the WooCommerce order tables (HPOS/custom order tables or legacy post meta, whichever your store runs).

This is a build-to-order plugin. ECOSIRE builds it for your specific WordPress site, installs it on your server (or staging first), wires it to your WhatsApp Business and Meta app credentials, configures your canned replies and assignment rules, and supports it after launch. There is no instant WordPress.org or WooCommerce.com download — you get a plugin tailored to your channels, theme, and order schema, not a generic one-size-fits-all package.

Under the hood it registers conversations as a custom post type, syncs inbound messages via channel webhooks (Meta Graph API for WhatsApp/Messenger, the Telegram Bot API), reconciles them to WooCommerce customers by phone and email, and uses WP-Cron plus the WooCommerce REST API to keep order context fresh. Agent permissions ride on standard WordPress roles and capabilities, internal notes never reach the customer, and assignment rules route threads by channel, product, or order value. WPML and multisite layouts are supported on request. Everything stays on your hosting and your database — no conversation data is siphoned to a third-party SaaS you don't control.

What you get

Custom-built Live Chat & Shared Inbox plugin packaged for your exact WordPress + WooCommerce version

Installation on your server (staging-first when a staging environment exists) with rollback plan

Channel wiring: WhatsApp Business / Meta app / Telegram bot webhook configuration against your credentials

Configured canned-reply library, assignment rules, and agent roles matched to your team structure

HPOS/custom-order-table compatibility check and order-context mapping for your store's schema

Admin handover session plus a short written runbook for agents and supervisors

Who this is for

Multi-channel support lead

Runs a team answering customers across website chat, WhatsApp, and Messenger and is tired of switching apps and losing context — wants one queue with order data attached.

WooCommerce store owner scaling support

Handles chat solo today but is hiring agents and needs assignment rules, internal notes, and permissions before conversations slip through the cracks.

Operations manager wanting data on-premise

Needs customer conversations to stay inside their own WordPress database and hosting for privacy and control, not handed to a third-party chat SaaS.

How Live Chat & Shared Inbox for WooCommerce Compares

Criterion	ECOSIRE	Custom Build	Competitor
Website chat, WhatsApp, Messenger & Telegram in one inbox	Included	Partial support	Partial support
WooCommerce order context (HPOS-aware) beside each conversation	Included	Partial support	Partial support
Conversation data stays in your own WordPress database	Included	Included	Not included
Built, installed and configured for your store by the vendor	Included	Partial support	Not included
Assignment rules + role-based agent permissions out of the box	Included	Partial support	Included
Instant self-serve marketplace download	Not included	Not included	Included
Tailored to your theme, channels and order schema	Included	Included	Not included

Frequently Asked Questions about Live Chat & Shared Inbox for WooCommerce

How long does delivery take, since this isn't an instant download?

Typical build, installation, and channel wiring runs about 2 to 4 weeks from the kickoff call, depending on how many channels you connect and whether WPML/multisite or custom order-schema work is involved. We confirm a firm timeline in writing after reviewing your site, WooCommerce version, and channel credentials. You are not buying a marketplace download — you are buying a plugin built and installed for your specific store.

What ongoing support and updates do I get after launch?

Every build includes a post-launch support window for bug fixes and configuration adjustments. Because WhatsApp/Messenger run on Meta's Graph API and Telegram on the Bot API, those endpoints occasionally change; we offer a maintenance arrangement to keep webhooks, the WooCommerce REST sync, and HPOS compatibility working as WordPress, WooCommerce, and the messaging APIs update. Support terms are confirmed in your proposal.

Does it work with HPOS (High-Performance Order Storage)?

Yes. The order-context panel is built to read from whichever order store your site uses — HPOS/custom order tables or the legacy post-meta storage. We verify your store's configuration during the build so order status, line items, and totals resolve correctly regardless of which storage WooCommerce is set to.

Will my conversation data leave my server?

No. Conversations are stored as a custom post type inside your own WordPress database, and the plugin runs on your hosting. Inbound messages arrive through channel webhooks you control. The only external calls are to the messaging providers themselves (Meta and Telegram) to send and receive — there is no ECOSIRE-hosted middleman holding your chat history.

Can it route conversations to specific agents automatically?

Yes. Assignment rules can route an incoming thread by channel, product category, or order value to a chosen agent or team. Agent access is governed by native WordPress roles and capabilities, internal notes stay staff-only, and supervisors can be given an oversight view across the whole queue. We configure these rules to match your team during the build.