Quick facts
- Price
- $499.00 USD
- shopify versions
- —
- Setup time
- 20 min
- License
- One-time perpetual
- Languages
- 11 languages
One-time Purchase
Omnichannel Social Inbox
A single unified inbox that pulls WhatsApp, Instagram, Messenger, Telegram, SMS and live chat into one screen, each conversation enriched with live Shopify order and customer data. Custom-built and installed for your store by ECOSIRE.
$499.00USD
No payment now. This sends a quote request to our team — we'll follow up by email with pricing and next steps.
Key Features
Unified threaded inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat in one screen
Live Shopify order context per conversation via Admin GraphQL API — recent orders, fulfillment status, tracking, LTV, and tags
Official channel connections: WhatsApp Cloud API, Meta Graph API (IG/Messenger), Telegram Bot API, and your chosen SMS gateway
Real-time freshness through Shopify webhooks (orders/create, fulfillments/update, customers/update)
Team assignment, conversation ownership, and rule-based routing by channel, keyword, or order value
Tags and saved views to triage VIPs, refunds, pre-sales, and unassigned threads
Saved replies with merge variables (order number, tracking URL, customer name) that resolve from live Shopify data
Chat automations for instant first-response, after-hours auto-reply, and keyword-triggered routing
In-conversation Shopify actions: open the order, resend confirmation, apply customer tags
Secure Shopify OAuth with least-privilege scopes; channel tokens stored encrypted server-side
Audit trail of who replied, when, and on which channel for accountability and QA
Tailored channel mix, routing logic, and per-chat data layout matched to your team's workflow
About this Product
Your customers message you everywhere — WhatsApp about a delivery, Instagram DM about sizing, Messenger about a refund, SMS about a tracking number. Your team answers in five different apps, none of which know who the customer is or what they ordered. The Omnichannel Social Inbox ends the app-switching. It is one unified agent workspace where every channel — WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat — lands in a single threaded inbox, and every conversation is enriched with live Shopify context pulled from the Admin GraphQL API: recent orders, fulfillment and tracking status, customer lifetime value, draft orders, and tags.
Why Choose Omnichannel Social Inbox
Unified threaded inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat in one screen
Live Shopify order context per conversation via Admin GraphQL API — recent orders, fulfillment status, tracking, LTV, and tags
Official channel connections: WhatsApp Cloud API, Meta Graph API (IG/Messenger), Telegram Bot API, and your chosen SMS gateway
Real-time freshness through Shopify webhooks (orders/create, fulfillments/update, customers/update)
Team assignment, conversation ownership, and rule-based routing by channel, keyword, or order value
Tags and saved views to triage VIPs, refunds, pre-sales, and unassigned threads
This is not an instant App Store install. ECOSIRE custom-builds the app against your store, connects each messaging channel to its official API (WhatsApp Cloud API, Instagram/Messenger via the Meta Graph API, Telegram Bot API, and your SMS provider), wires Shopify OAuth with least-privilege scopes, and registers the orders, fulfillments, and customers/update webhooks so context stays current in real time. We then install it, train your team, and support it.
Inside the inbox your team gets assignment, tags, and routing rules, saved replies with Shopify variables (order number, tracking link, customer name), and chat automations for first-response and after-hours messages. Agents can look up an order, resend a confirmation, or apply a customer tag without leaving the conversation. Because it is built to order, the channel mix, routing logic, automation triggers, and data shown per chat are tailored to how your team actually works — not forced into a generic template. You own the result, and ECOSIRE backs it with ongoing support.
What you get
- Custom-built Omnichannel Social Inbox app configured and installed on your Shopify store
- Connected and verified messaging channels (WhatsApp, Instagram, Messenger, Telegram, SMS, live chat) per your selected mix
- Shopify OAuth app with least-privilege scopes and registered order/fulfillment/customer webhooks
- Configured team accounts, assignment rules, tags, and routing logic
- Library of saved replies and chat automations set up with your branding and Shopify variables
- Admin walkthrough plus a short operations guide for your support team
- Post-launch support window with bug fixes and configuration adjustments
Who this is for
DTC Support Lead
Runs a small support team drowning in app-switching between WhatsApp, Instagram DMs, and a separate live-chat widget. Wants one screen with order context so agents stop copy-pasting order numbers between tabs.
Social-First Brand Owner
Sells primarily through Instagram and WhatsApp and loses sales when DMs go unanswered after hours. Needs auto-replies, routing, and saved replies tied to real Shopify orders to keep response times fast.
Operations Manager at a Scaling Store
Needs accountability — who answered what, on which channel, and how fast. Wants assignment, tags, and an audit trail so customer conversations are managed like a real workflow, not a shared phone.
Installation overview
Download from ECOSIRE
Buy the license on ecosire.com and download the Omnichannel Social Inbox module ZIP from your account dashboard.
Upload to Odoo
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Install the module
Activate Developer Mode, open Apps, click Update Apps List, search for Omnichannel Social Inbox, and press Install.
Configure settings
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Verify & go live
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
How Omnichannel Social Inbox Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Unified inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and live chat | ||||
| Live Shopify order, fulfillment, and customer context inside each conversation | ||||
| Tailored routing, automations, and per-chat data to your exact workflow | ||||
| Built, installed, and channel-verified for you (no DIY API setup) | ||||
| Available instantly with no build lead time | ||||
| No recurring per-agent or per-conversation SaaS fees | ||||
| Ongoing maintenance for channel-API and Shopify version changes |
Frequently Asked Questions about Omnichannel Social Inbox
+Is this an instant download from the Shopify App Store?
No. The Omnichannel Social Inbox is build-to-order. After purchase, ECOSIRE custom-builds the app against your store, connects each messaging channel to its official API, sets up OAuth and webhooks, and installs it for you. You are buying a built, installed, and supported solution — not a self-serve App Store listing.
+How long does delivery take?
A typical build runs about 2 to 4 weeks from kickoff, depending on how many channels you connect and how custom your routing and automation rules are. The biggest variable is third-party approval — WhatsApp Cloud API and Meta (Instagram/Messenger) require business verification on your side, which we guide you through. We confirm a firm timeline after a short scoping call.
+Which channels can it actually connect to, and what do I need?
WhatsApp (via the WhatsApp Cloud API and a verified Meta Business account), Instagram and Messenger (via the Meta Graph API on your business pages), Telegram (via a bot token), SMS (via your SMS provider such as Twilio), and on-site live chat. You provide the accounts and approvals; we handle the technical connection and verification.
+How does the Shopify order context appear in each chat?
When a message comes in, the app matches the customer by phone or email and queries the Shopify Admin GraphQL API for their orders, fulfillment and tracking status, lifetime value, and tags. Shopify webhooks (orders, fulfillments, customers) keep that data current, so agents always see the latest order state without leaving the conversation.
+What support and updates do I get after launch?
Every build includes a post-launch support window for bug fixes and configuration adjustments. Beyond that, ECOSIRE offers ongoing support and maintenance plans that cover channel-API changes (WhatsApp and Meta update their APIs regularly), Shopify API version upgrades, new saved replies or automations, and adding channels later. You own the app; we keep it running.
Why Customers Trust ECOSIRE
SOC 2 Aligned
GDPR Compliant
Secure Stripe Payment
30-Day Money Back
Lifetime Updates
LGPL-3.0 License
Related Modules
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Omnichannel Social Inbox
A single unified inbox that pulls WhatsApp, Instagram, Messenger, Telegram, SMS and live chat into one screen, each conversation enriched with live Shopify order and customer data. Custom-built and installed for your store by ECOSIRE.
- Unified threaded inbox across WhatsApp, Instagram, Messenger, Telegram, SMS, and on-site live chat in one screen
- Live Shopify order context per conversation via Admin GraphQL API — recent orders, fulfillment status, tracking, LTV, and tags
- Official channel connections: WhatsApp Cloud API, Meta Graph API (IG/Messenger), Telegram Bot API, and your chosen SMS gateway
- Real-time freshness through Shopify webhooks (orders/create, fulfillments/update, customers/update)