Quick facts
- Price
- $299.00 USD
- shopify versions
- —
- Setup time
- 20 min
- License
- One-time perpetual
- Languages
- 11 languages
One-time Purchase
Chargeback Recovery & Dispute Automation
A custom-built Shopify app that automates chargeback responses by assembling processor-ready evidence packets, syncing dispute data, and surfacing early-warning alerts so you recover revenue instead of writing it off.
$299.00USD
No payment now. This sends a quote request to our team — we'll follow up by email with pricing and next steps.
Key Features
Auto-assembles processor-ready dispute evidence packets tailored to each card-network reason code
Listens to Shopify disputes/create and orders/fulfilled webhooks for real-time dispute capture
Pulls full order context via Admin GraphQL API: line items, fulfilment tracking, AVS/CVV, customer history
Bidirectional sync with Stripe, PayPal, and other processors for live dispute status and deadlines
Early-warning alerts via Ethoca and Verifi (where your processor supports them) to act before a chargeback posts
Refund-vs-fight decision engine scoring recoverable value, win probability, and effort per case
Win-rate analytics segmented by reason code, processor, product, and time period
Embedded admin UI built with Shopify App Bridge and Polaris inside Shopify Admin
Structured audit trail and dispute metadata written to order metafields
Deadline tracking with notifications so no response window is missed
Proof-of-delivery and customer-communication compilation from your fulfilment and support data
OAuth-scoped install with least-privilege access to orders, fulfilments, and shop data
About this Product
Chargebacks bleed revenue twice — once when the funds are clawed back and again in the staff hours spent fighting them manually. Chargeback Recovery & Dispute Automation is a Shopify app that ECOSIRE builds to order, installs on your store, and supports — it is not an instant App Store download. We tailor it to your processors, fulfilment data, and risk tolerance, then hand you a working embedded app inside Shopify Admin.
Why Choose Chargeback Recovery & Dispute Automation
Auto-assembles processor-ready dispute evidence packets tailored to each card-network reason code
Listens to Shopify disputes/create and orders/fulfilled webhooks for real-time dispute capture
Pulls full order context via Admin GraphQL API: line items, fulfilment tracking, AVS/CVV, customer history
Bidirectional sync with Stripe, PayPal, and other processors for live dispute status and deadlines
Early-warning alerts via Ethoca and Verifi (where your processor supports them) to act before a chargeback posts
Refund-vs-fight decision engine scoring recoverable value, win probability, and effort per case
The app listens to Shopify's disputes/create and orders/fulfilled webhooks and pulls the full order context through the Admin GraphQL API — line items, customer history, fulfilment tracking, AVS/CVV results, device and IP signals, and refund history. When a dispute lands, it auto-assembles a processor-ready evidence packet: proof of delivery, customer communications, terms acceptance, and prior-purchase patterns, formatted to the reason code's requirements.
It syncs bidirectionally with Stripe, PayPal, and other processors so dispute status, deadlines, and outcomes stay accurate without manual checking, and writes a structured audit trail to order metafields. Early-warning alerts from Ethoca and Verifi (where your processor supports them) let you refund-or-fight before a chargeback formally posts. A refund-vs-fight decision engine scores each case on recoverable value, win probability, and effort so you stop fighting losses you can't win. Win-rate analytics track performance by reason code, processor, and product.
Because every store's processor mix and fulfilment proof differ, we scope, build, install, and support the integration for you. Honest delivery timeline, real OAuth-scoped install, no fabricated promises.
What you get
- Custom-built Shopify app scoped to your processor mix and fulfilment data, installed on your store via OAuth
- Webhook subscriptions configured for disputes/create, orders/fulfilled, and refund events
- Stripe/PayPal/processor sync integration with credentials configured in your environment
- Evidence-packet templates mapped to your shipping carriers, terms, and customer-communication sources
- Embedded admin dashboard (App Bridge + Polaris) with dispute queue, decision engine, and win-rate analytics
- Ethoca/Verifi alert integration where your processor exposes it, with refund-or-fight workflow
- Technical documentation, admin walkthrough, and a handover session for your team
- Post-launch support window with bug fixes and a defined channel for updates
Who this is for
High-volume merchant drowning in chargebacks
Stores processing enough orders that disputes arrive weekly and manual responses eat staff hours. They want hands-off evidence assembly and a clear refund-vs-fight call on every case.
Finance or operations lead protecting margin
Owns the P&L impact of chargebacks and reserve thresholds. Needs win-rate analytics by reason code and processor to prove recovery is working and to keep dispute ratios under network limits.
Multi-processor merchant
Runs Stripe and PayPal (and sometimes more) side by side and loses track of deadlines across dashboards. Wants one synced view of every dispute with early Ethoca/Verifi warnings before chargebacks post.
Installation overview
Download from ECOSIRE
Buy the license on ecosire.com and download the Chargeback Recovery & Dispute Automation module ZIP from your account dashboard.
Upload to Odoo
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Install the module
Activate Developer Mode, open Apps, click Update Apps List, search for Chargeback Recovery & Dispute Automation, and press Install.
Configure settings
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Verify & go live
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
How Chargeback Recovery & Dispute Automation Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Evidence packets tailored to your fulfilment data and reason codes | ||||
| Bidirectional Stripe + PayPal + multi-processor dispute sync | ||||
| Ethoca/Verifi early-warning alerts before chargeback posts | ||||
| Refund-vs-fight decision scoring per case | ||||
| Win-rate analytics by reason code and processor | ||||
| No per-recovery commission or revenue share | ||||
| Owned codebase you control, no vendor lock-in | ||||
| Built, installed, and supported for you (no in-house dev needed) |
Frequently Asked Questions about Chargeback Recovery & Dispute Automation
+Is this an instant App Store download?
No. This is a build-to-order Shopify app. ECOSIRE scopes it to your processors and fulfilment data, builds it, and installs it on your store via OAuth. You receive a working embedded app, not a self-serve listing.
+How long does delivery take after I purchase?
Typical delivery is around 2 to 4 weeks depending on your processor mix, the evidence sources we integrate, and whether Ethoca/Verifi alerts are in scope. After purchase we run a short scoping call, confirm the timeline in writing, then build and install. Complex multi-processor setups sit at the longer end.
+What ongoing support and updates do I get?
Every build includes a post-launch support window covering bug fixes and configuration help, plus a defined channel for changes. As Shopify's Admin GraphQL API, webhook topics, or processor APIs evolve, we offer maintenance to keep the integration current. Ongoing maintenance terms are agreed during scoping; we don't push silent auto-updates to your store.
+Can it actually win disputes on my behalf, or does it submit automatically?
It assembles the processor-ready evidence packet and scores whether to fight or refund, then surfaces it in your admin queue. Whether final submission is automatic or one-click approved is a setting we configure with you, since card networks and processors differ on what auto-submission they permit.
+Do I need Ethoca or Verifi for the early-warning alerts to work?
Early-warning alerts depend on your payment processor exposing Ethoca and/or Verifi networks. If your processor supports them we wire the alerts in so you can refund or fight before a chargeback formally posts. If it doesn't, the rest of the app — evidence assembly, processor sync, decisioning, and analytics — still works fully.
Why Customers Trust ECOSIRE
SOC 2 Aligned
GDPR Compliant
Secure Stripe Payment
30-Day Money Back
Lifetime Updates
LGPL-3.0 License
Related Modules
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Chargeback Recovery & Dispute Automation
A custom-built Shopify app that automates chargeback responses by assembling processor-ready evidence packets, syncing dispute data, and surfacing early-warning alerts so you recover revenue instead of writing it off.
- Auto-assembles processor-ready dispute evidence packets tailored to each card-network reason code
- Listens to Shopify disputes/create and orders/fulfilled webhooks for real-time dispute capture
- Pulls full order context via Admin GraphQL API: line items, fulfilment tracking, AVS/CVV, customer history
- Bidirectional sync with Stripe, PayPal, and other processors for live dispute status and deadlines