Illustrative previewBuild-to-order Odoo module putting two-way WhatsApp Cloud API into CRM, Sales, Helpdesk & Invoicing
— no Enterprise needed. Built & supported by ECOSIRE.
What is WhatsApp Business Cloud API Connector (All-in-One)?
Build-to-order Odoo module putting two-way WhatsApp Cloud API into CRM, Sales, Helpdesk & Invoicing — no Enterprise needed. Built & supported by ECOSIRE. Built to order by ECOSIRE for Odoo 17, 18, 19 — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Odoo.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
Technical Specifications
- Odoo Compatibility
- Odoo 17, Odoo 18, Odoo 19
- Editions
- Enterprise & Community
- License
- Licence confirmation required
- Python Requirement
- Python 3.10+
- Database
- PostgreSQL 12+
About this Product
In WhatsApp-first markets across MENA, South Asia and LATAM, your customers already message on WhatsApp — but your Odoo doesn't. Quotations get emailed and ignored, invoices go unread, and support conversations live on someone's personal phone, disconnected from the CRM record they belong to. This module closes that gap by embedding the official Meta WhatsApp Business Cloud API directly into Odoo.\n\nThe WhatsApp Business Cloud API Connector (All-in-One) is a net-new Odoo module ECOSIRE builds to your requirements and installs on your instance. It connects to Meta's Cloud API (Graph API + a verified webhook endpoint you own) — so unlike Odoo's own WhatsApp integration, it does not require Odoo Enterprise. It runs on Community, Enterprise or Odoo.sh, on Odoo 17, 18 or 19.\n\nUnder the hood it's real Odoo engineering, not a bolt-on. New models (whatsapp.account, whatsapp.message, whatsapp.template) extend mail.thread so every inbound and outbound WhatsApp message lands in the chatter of the right crm.lead, sale.order, helpdesk.ticket or res.partner — and syncs into Discuss as a live channel your agents already know how to use. Incoming messages arrive through a /whatsapp/webhook controller (HMAC-signature verified per Meta's spec); outbound sends go through the Graph API with delivery/read receipts written back via @api.depends computed status fields. Access is governed by ir.model.access.csv and record rules so agents only see their own conversations, and QWeb-rendered message logs give managers an auditable history.\n\nBecause it's build-to-order, we scope it against your real Meta Business account, phone number and approved templates, develop and test it in a staging database, then deploy it to production with the right security groups, automated actions and scheduled (cron) jobs wired in. You get an honest lead time, a working connector on your own instance, and a named ECOSIRE team that supports and updates it — never an anonymous instant download.
What you get
- The complete, installable Odoo module (technical name and __manifest__.py declaring dependencies on mail, crm, sale, account and helpdesk as scoped) packaged for your Odoo 17, 18 or 19 instance
- Meta WhatsApp Cloud API configuration: webhook endpoint registration, permanent access token setup, phone-number and Business Manager wiring, and approved-template import
- Security layer: ir.model.access.csv, record rules and dedicated user groups (WhatsApp User / WhatsApp Manager) mapped to your existing roles
- Deployment to your production instance after validation in a staging database, including scheduled (cron) jobs and automated actions for reminders and broadcasts
- Administrator and agent documentation covering template management, broadcasting, opt-out handling and the 24-hour service window
- A live training session (recorded) for your sales, support and finance users
- A defined post-go-live support and bug-fix window with a named ECOSIRE contact
- Source code ownership so your team (or ours) can extend it later — no vendor lock-in, no obfuscation
Who this is for
SMB sales team in a WhatsApp-first market
A sales team in MENA, South Asia or LATAM whose prospects reply on WhatsApp but ignore email. They want to send and track quotations, follow up, and keep every message tied to the CRM lead — without leaving Odoo or paying for Enterprise.
Customer support lead running Helpdesk on Community
A support manager who wants WhatsApp as a first-class ticket channel: inbound messages open or update helpdesk tickets, replies go out from Odoo, and conversations stay auditable instead of trapped on an agent's personal phone.
Finance / collections officer chasing payments
Someone responsible for getting invoices paid, who wants automated invoice delivery and polite payment reminders sent over WhatsApp — the channel customers actually read — with delivery and read status visible in Odoo.
Odoo admin avoiding the Enterprise upgrade
An IT or operations owner on Odoo Community who needs official WhatsApp Cloud API messaging but can't justify an Enterprise subscription just to unlock it, and wants a supported, source-available module that stays under their control.
How WhatsApp Business Cloud API Connector (All-in-One) Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Works on Odoo Community (no Enterprise needed) | Yes — talks to Meta Cloud API directly, runs on Community, Enterprise & Odoo.sh | Possible, but only if your developer builds the API layer correctly | Varies; many App Store modules still assume Enterprise or third-party BSPs | Not included |
| Official Meta WhatsApp Cloud API (not an unofficial hack) | Yes — signature-verified webhook + Graph API, fully compliant | Depends entirely on the developer's diligence | Usually, but some route through resellers with markup | Partial support |
| Two-way sync into Discuss + CRM/Sales/Helpdesk/Invoicing chatter | Yes — messages auto-link to the right record via mail.thread | Only what you pay to build; deep integration is expensive | Often one or two apps, rarely all four unified | Not included |
| Auto-send quotations, invoices & payment reminders | Yes — via automated actions, cron jobs and QWeb PDF attachments | Buildable, but each flow is billable dev time | Sometimes, usually as add-on modules | Not included |
| Broadcast campaigns with opt-out & consent tracking | Yes — segmented lists, rate limiting, STOP-keyword opt-out on res.partner | Rarely scoped in a one-off build | Some offer it; opt-out handling quality varies | Not included |
| Scoped, tested & installed on your instance by the vendor | Yes — staged, tested, deployed with security groups & crons wired in | You manage your own developer and QA | No — you install a generic download and self-configure | n/a |
| Named support window + updates for new Odoo/Meta versions | Yes — defined support window and scoped major-version migrations | Only if you retain the developer separately | Ticket queue at best; abandonware at worst | Not included |
| Full source code ownership (no lock-in) | Yes — you own and can extend the code | Yes | Often obfuscated or license-gated | n/a |
Frequently Asked Questions about WhatsApp Business Cloud API Connector
How long until it's live, and is this an instant download?
This is not an instant-download app from the Odoo App Store — it's a build-to-order module ECOSIRE builds, installs and supports for you. Typical delivery is one working week depending on scope (how many of Sales, CRM, Helpdesk and Invoicing you connect, how many phone numbers and templates, and Meta approval timing). After a short scoping call we confirm a firm timeline, build and test in a staging database, then deploy to your production instance.
What support and updates do I get after go-live?
Every build includes a defined post-go-live support and bug-fix window with a named ECOSIRE contact. Because you receive the full source code, the module isn't locked to us — but we handle compatibility with Odoo point releases and Meta Cloud API changes during your window, and offer ongoing support or feature retainers afterward. Migrations to a new Odoo major version (17→18→19) are quoted as a small scoped update rather than a rebuild.
Do I need Odoo Enterprise for this to work?
No. That's the whole point. Odoo's native WhatsApp integration is Enterprise-only, but this module talks directly to the official Meta WhatsApp Business Cloud API through its own controllers and models, so it runs on Odoo Community as well as Enterprise and Odoo.sh — across Odoo 17, 18 and 19.
Is this the official WhatsApp API or an unofficial workaround?
It's the official Meta WhatsApp Business Cloud API. You (or we, on your behalf) set up a Meta Business account, a verified phone number and approved message templates. The module registers a signature-verified webhook and sends through Meta's Graph API — fully compliant, including the 24-hour service window and template rules. It does not use any unofficial or browser-automation hacks that risk your number being banned.
Will WhatsApp conversations actually appear inside my Odoo records?
Yes. Inbound and outbound messages post to Discuss as a live channel and into the chatter of the matching record — the crm.lead, sale.order, helpdesk.ticket, invoice or res.partner — matched by phone number. Delivery, read and failed statuses are written back so your team sees the full, auditable conversation history right where they already work, not on a personal phone.
Can it send quotations, invoices and reminders automatically?
Yes. Quotations and orders can be sent from the Sales form with the QWeb PDF attached, and invoices, payment reminders and delivery notifications can be automated via Odoo automated actions and scheduled cron jobs — for example, a reminder a few days before or after an invoice due date. Broadcast campaigns to segmented lists are supported too, with opt-out handling and per-recipient rate limiting to respect Meta's messaging tiers.
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WhatsApp Business Cloud API Connector
Build-to-order Odoo module putting two-way WhatsApp Cloud API into CRM, Sales, Helpdesk & Invoicing — no Enterprise needed. Built & supported by ECOSIRE.
- Connects to the official Meta WhatsApp Business Cloud API (Graph API) with no Odoo Enterprise dependency — runs on Community, Enterprise or Odoo.sh
- Two-way messaging: inbound messages arrive via a signature-verified /whatsapp/webhook controller and post into Discuss plus the record's chatter in real time
- Conversations auto-link to the matching crm.lead, sale.order, helpdesk.ticket, invoice or res.partner by phone number, so history lives on the record — not a personal phone
- Approved template message management: sync, categorize and send Meta-approved HSM templates with variable placeholders filled from Odoo field values