WhatsApp Business Cloud API Connector (All-in-One)

This is not an instant-download app from the Odoo App Store — it's a build-to-order module ECOSIRE builds, installs and supports for you. Typical delivery is 2–4 weeks depending on scope (how many of Sales, CRM, Helpdesk and Invoicing you connect, how many phone numbers and templates, and Meta approval timing). After a short scoping call we confirm a firm timeline, build and test in a staging database, then deploy to your production instance.

Every build includes a defined post-go-live support and bug-fix window with a named ECOSIRE contact. Because you receive the full source code, the module isn't locked to us — but we handle compatibility with Odoo point releases and Meta Cloud API changes during your window, and offer ongoing support or feature retainers afterward. Migrations to a new Odoo major version (17→18→19) are quoted as a small scoped update rather than a rebuild.

No. That's the whole point. Odoo's native WhatsApp integration is Enterprise-only, but this module talks directly to the official Meta WhatsApp Business Cloud API through its own controllers and models, so it runs on Odoo Community as well as Enterprise and Odoo.sh — across Odoo 17, 18 and 19.

It's the official Meta WhatsApp Business Cloud API. You (or we, on your behalf) set up a Meta Business account, a verified phone number and approved message templates. The module registers a signature-verified webhook and sends through Meta's Graph API — fully compliant, including the 24-hour service window and template rules. It does not use any unofficial or browser-automation hacks that risk your number being banned.

Yes. Inbound and outbound messages post to Discuss as a live channel and into the chatter of the matching record — the crm.lead, sale.order, helpdesk.ticket, invoice or res.partner — matched by phone number. Delivery, read and failed statuses are written back so your team sees the full, auditable conversation history right where they already work, not on a personal phone.

Yes. Quotations and orders can be sent from the Sales form with the QWeb PDF attached, and invoices, payment reminders and delivery notifications can be automated via Odoo automated actions and scheduled cron jobs — for example, a reminder a few days before or after an invoice due date. Broadcast campaigns to segmented lists are supported too, with opt-out handling and per-recipient rate limiting to respect Meta's messaging tiers.