Quick facts
- Price
- $299.00 USD
- Odoo versions
- 17, 18, 19
- Setup time
- 20160 min
- License
- One-time perpetual
- Languages
- 11 languages
One-time Purchase
WhatsApp Business Integration & Automation
Two-way WhatsApp messaging and automation for Odoo — order confirmations, shipment alerts and overdue-invoice payment reminders.
$299.00USD
No payment now. This sends a quote request to our team — we'll follow up by email with pricing and next steps.
Key Features
Two-way messaging via the official WhatsApp Business Cloud API (Meta), with inbound webhooks logged against the customer's res.partner record
Automatic order and quotation confirmation messages triggered by Odoo automated actions when a Sale Order is confirmed
Shipment and delivery-tracking notifications fired on stock.picking validation, including carrier tracking reference and link
Overdue-invoice payment reminders that pull account.move balances and embed a hosted payment link for one-tap settlement
WhatsApp message template management inside Odoo — draft, submit for Meta approval, track approval status, and map templates to events
In-Odoo conversation inbox built with OWL/XML views and the mail/discuss thread, so agents reply without leaving the ERP
Computed message-status fields (sent, delivered, read, failed) via @api.depends, surfaced on orders and invoices with status badges
Row-level security through ir.model.access.csv plus record rules, scoping conversations per sales team, company or agent
Optional AI-assisted auto-replies and intent routing for FAQs, order-status lookups and handoff to a human agent
Contact opt-in / opt-out management with consent timestamps to keep messaging Meta-policy compliant
QWeb message-preview rendering so staff see exactly how a templated message looks before it sends
XML-RPC / JSON-RPC endpoints so external apps, e-commerce or middleware can trigger WhatsApp sends through Odoo
Session-window awareness that automatically switches between free-form and approved-template messages per Meta's 24-hour rule
Multi-company and multi-number support, mapping each Odoo company or brand to its own WhatsApp Business phone number
Delivery and error logging with automatic retry and failure alerts to the responsible Odoo user
About this Product
Turn WhatsApp into a first-class channel inside your Odoo ERP. ECOSIRE designs, builds, installs and supports a custom WhatsApp Business Integration & Automation module that connects the official WhatsApp Business Cloud API directly to your Sale Orders, Deliveries and Invoices — so confirmations, tracking updates and payment reminders reach customers where they actually read them.
Why Choose WhatsApp Business Integration & Automation
Two-way messaging via the official WhatsApp Business Cloud API (Meta), with inbound webhooks logged against the customer's res.partner record
Automatic order and quotation confirmation messages triggered by Odoo automated actions when a Sale Order is confirmed
Shipment and delivery-tracking notifications fired on stock.picking validation, including carrier tracking reference and link
Overdue-invoice payment reminders that pull account.move balances and embed a hosted payment link for one-tap settlement
WhatsApp message template management inside Odoo — draft, submit for Meta approval, track approval status, and map templates to events
In-Odoo conversation inbox built with OWL/XML views and the mail/discuss thread, so agents reply without leaving the ERP
This is a build-to-order engagement, not an off-the-shelf apps.odoo.com download. After purchase, our Odoo engineers scope your exact flows, register and verify your message templates with Meta, and deliver a production-grade addon tailored to your models and record rules. Typical delivery is 2–4 weeks depending on scope and the WhatsApp template approval turnaround from Meta.
Under the hood the module ships as a proper Odoo addon: a clean __manifest__.py declaring dependencies (sale, stock, account, mail), Python models extending models.Model with @api.depends computed fields for message status, an ir.model.access.csv plus record rules so agents only see conversations they're allowed to, OWL/XML views for an in-Odoo chat inbox, QWeb-rendered message previews, and Odoo automated actions / server actions that fire outbound messages when a Sale Order is confirmed, a Delivery is validated, or an Invoice becomes overdue. Inbound webhooks from Meta are logged against the customer's partner record via the discuss/mail thread, giving your team a unified conversation history right beside the order.
Because it's built on the official WhatsApp Business Cloud API (not a browser bridge or unofficial gateway), you get template messaging, session windows, delivery/read receipts and Meta-compliant opt-in handling. We wire the whole thing into your Odoo Community or Enterprise instance, expose it over Odoo's XML-RPC/JSON-RPC so external systems can trigger sends too, hand over full source and documentation, and back it with a support window. Supports Odoo 17, 18 and 19.
What you get
- Complete, documented Odoo addon source code (Python models, XML/OWL views, ir.model.access.csv, record rules, QWeb templates) delivered to your repository
- WhatsApp Business Cloud API integration configured end-to-end, including Meta app, phone-number and webhook setup guidance
- Message-template design and submission for Meta approval covering your confirmation, shipment and payment-reminder flows
- Installation and configuration on your Odoo 17, 18 or 19 instance (Community or Enterprise), staging then production
- Automated-action / server-action wiring against your real Sale, Stock and Account workflows
- Administrator and end-user documentation plus a live training session for your sales and support team
- A defined post-go-live support and bug-fix window with agreed response times
- Handover of environment/config notes and a runbook for rotating API credentials and managing templates
Who this is for
E-commerce & Retail Operations Manager
Runs a store where customers place and chase orders over WhatsApp. Wants confirmations, tracking links and delivery updates sent automatically from Odoo so the team stops copy-pasting messages by hand.
Finance / Accounts Receivable Lead
Chases overdue invoices manually today. Needs Odoo to send polite, scheduled WhatsApp payment reminders with an embedded payment link the moment an account.move goes past due, cutting days-sales-outstanding without extra headcount.
Customer Support / Sales Team Lead
Manages agents who live in WhatsApp. Wants every conversation logged against the customer record inside Odoo, with record-rule-scoped access, read receipts and optional AI auto-replies for repetitive order-status questions.
Installation overview
Download from ECOSIRE
Buy the license on ecosire.com and download the WhatsApp Business Integration & Automation module ZIP from your account dashboard.
Upload to Odoo
Extract the ZIP into your Odoo custom addons folder on the server (or upload via Apps > Install from file on Odoo.sh / runbot).
Install the module
Activate Developer Mode, open Apps, click Update Apps List, search for WhatsApp Business Integration & Automation, and press Install.
Configure settings
Open the new menu, paste your ECOSIRE license key, connect any external credentials (Shopify, Amazon, Stripe, etc.), and save.
Verify & go live
Run the built-in connection test, sync your first 10 records, and schedule the recurring cron. Contact support if anything fails.
How WhatsApp Business Integration & Automation Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Odoo Native |
|---|---|---|---|---|
| Two-way messaging tied to Odoo orders/invoices | ||||
| Auto confirmations, shipment alerts & overdue-invoice reminders | ||||
| Official WhatsApp Business Cloud API (not a browser bridge) | ||||
| Meta template management & approval workflow inside Odoo | ||||
| Built to your exact models, record rules and flows | ||||
| Row-level security via ir.model.access.csv + record rules | ||||
| XML-RPC/JSON-RPC trigger for external systems | ||||
| Professional install, training & support window | ||||
| Supports Odoo 17, 18 and 19 (Community & Enterprise) |
Frequently Asked Questions about WhatsApp Business Integration & Automation
+How long does delivery take and what is the lead time?
This is a build-to-order module, so it is not an instant download. After purchase we scope your exact flows, then design, build, install and test the addon on your Odoo instance. Typical delivery is 2–4 weeks. A key variable is Meta's WhatsApp message-template approval, which is outside our control and can add a few business days — we submit templates early to overlap that with development.
+What support and updates do I get after go-live?
Every engagement includes a defined post-go-live support and bug-fix window with agreed response times, covering fixes to anything we delivered. We hand over full source code and documentation, so your team or ours can maintain it. We also offer optional ongoing support and compatibility updates as you upgrade across Odoo 17, 18 and 19 or add new automated flows — quoted separately after the initial window.
+Is this the official WhatsApp Business API or an unofficial workaround?
It uses the official WhatsApp Business Cloud API from Meta — no browser automation or unofficial gateways that risk your number being banned. That means proper template messaging, delivery/read receipts, the 24-hour session-window rules and Meta-compliant opt-in handling. You will need a WhatsApp Business Account and a verified phone number, which we help you set up.
+Does it work with Odoo Community or only Enterprise, and which versions?
It works with both Odoo Community and Enterprise, on Odoo 17, 18 and 19. The addon is built as a standard module with a clean __manifest__.py declaring its dependencies (sale, stock, account, mail), so it installs alongside your existing apps. Any Enterprise-only touchpoints are optional and confirmed during scoping.
+Can external systems or our website trigger WhatsApp messages through this?
Yes. Beyond Odoo's own automated actions, the module can send messages via Odoo's XML-RPC/JSON-RPC API, so your e-commerce store, middleware or other apps can trigger a send by calling into Odoo. Inbound replies come back through Meta's webhook and are logged against the customer's partner record.
+How are permissions and customer conversations kept secure?
Access is controlled with ir.model.access.csv for model-level rights plus record rules for row-level scoping, so agents only see the conversations for their sales team, company or assigned customers. Opt-in/opt-out consent is tracked with timestamps, and API credentials are stored server-side with a documented rotation runbook.
Why Customers Trust ECOSIRE
SOC 2 Aligned
GDPR Compliant
Secure Stripe Payment
30-Day Money Back
Lifetime Updates
LGPL-3.0 License
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WhatsApp Business Integration & Automation
Two-way WhatsApp messaging and automation for Odoo — order confirmations, shipment alerts and overdue-invoice payment reminders.
- Two-way messaging via the official WhatsApp Business Cloud API (Meta), with inbound webhooks logged against the customer's res.partner record
- Automatic order and quotation confirmation messages triggered by Odoo automated actions when a Sale Order is confirmed
- Shipment and delivery-tracking notifications fired on stock.picking validation, including carrier tracking reference and link
- Overdue-invoice payment reminders that pull account.move balances and embed a hosted payment link for one-tap settlement