Your visitors already live inside their favorite messaging apps — WhatsApp in the Gulf and South Asia, Viber across Eastern Europe, WeChat in Greater China, LINE in Japan and Thailand, Telegram everywhere, and Messenger in the West. Forcing all of them through a single email form or one lonely WhatsApp icon quietly leaks the conversations that would have become orders. The Website Multi-Channel Chat Widget adds a single, elegant floating launcher to your Odoo website that fans out into every channel you serve, so each visitor taps the app they already trust and starts talking in one click.

This is a build-to-order Odoo module, not an off-the-shelf apps.odoo.com download. ECOSIRE designs, codes, installs and supports it for your specific site, region mix and brand — typically delivered in one working week. Because we build it for you, the widget fits your exact requirements: the channels you want, the countries you serve, the pages it appears on, and the look that matches your theme.

Under the hood it is a proper Odoo addon. Channel configuration lives in a real Odoo model (models.Model) with fields for each platform's handle, deep-link template, display order and active flag, so your team edits chat channels from the Odoo backend — no code, no re-deploy. A settings model extends res.config.settings so the widget's global behaviour (position, colour, greeting, animation, business hours) is managed from Settings, exactly where an Odoo admin expects it. Access is governed by ir.model.access.csv and record rules so only Website Managers can change channel targets, while public visitors only ever receive the rendered buttons. The front end is delivered as a lightweight website asset bundle (JS/CSS with an OWL-friendly, QWeb-templated snippet) that respects your website theme, loads asynchronously, and never blocks page render.

Click-to-chat is handled through correct, up-to-date deep links per platform — wa.me for WhatsApp, viber://chat, weixin/QR fallback for WeChat, LINE's line.me/ti/p and oaMessage links, t.me for Telegram, and m.me for Messenger — each opening the native app on mobile and the web client on desktop, with a pre-filled message where the platform allows it. Region-aware routing means a visitor's locale or a page's audience can point them to the right regional number or account, so your Dubai team, Manila team and Guangzhou team each get the conversations meant for them.

Everything is measurable and manageable inside Odoo. Optional lead capture writes an entry to crm.lead (or logs a mail.message activity) when a visitor launches a channel, so Sales sees which channel and which page drove the touch. Business-hours logic (a compute field with @api.depends on your working-hours configuration) shows an "online now" or "we reply within X" state and can swap the greeting or CTA when you're closed. Per-page and per-language targeting lets you show Viber-first on your Russian landing pages and LINE-first on your Japanese ones. Because it is native Odoo, it works identically on Community and Enterprise, across Odoo 17, 18 and 19, and integrates cleanly with the Website, CRM and Live Chat apps you already run — and can be extended over XML-RPC/JSON-RPC if you want to feed channel-launch events into an external dashboard.

You get a real engineering partner, not a plugin you're left to figure out. ECOSIRE ships the module code, installs it on your instance, configures your channels and regions, hands over documentation and a short training session, and stands behind it with a support and update window covering your target Odoo version.