Channel Manager / OTA Sync for Hotels

Key Features

Two-way sync layer: outbound availability and rate pushes plus inbound reservation pulls for Booking.com, Expedia and Airbnb

First-class Frappe DocTypes — `OTA Channel`, `Channel Rate Plan`, `Rate Restriction`, `Channel Booking` and `Channel Credential` — installed into your own bench

Event-driven parity via `hooks.py` doc_events on `Reservation`/room-block create, update and cancel, enqueued through Frappe background workers

Scheduler-event reconciler runs on a cron to re-check inventory counts across channels and flag any drift

Server-side overbooking guard that pushes stop-sell (availability 0) to every channel the moment net availability hits your threshold

Centralised reservation inbox — inbound OTA bookings normalised into `Channel Booking` and auto-created as ERPNext reservations with guest, dates, rate and commission

Explicit rate-plan mapping from your internal rate plans to each OTA's rate-plan IDs, with per-channel derived and delta pricing

Restriction mapping per channel: min-stay, max-stay, closed-to-arrival, closed-to-departure and stop-sell

Whitelisted Frappe REST methods and OTA webhook receivers for inbound modifications and cancellations

Encrypted credential storage in a dedicated DocType, never in plaintext fields or code

Role profile and DocType-level permissions so only revenue and front-office roles can edit rates and channels

Full sync-log DocType recording every push/pull, payload status and automatic retry on transient OTA failures

Client scripts adding a live parity panel, a one-click re-sync action and inline rate-mapping validation on the front desk

Built and tested against ERPNext / Frappe v15 and v16, packaged as a standard installable Frappe app

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your ERPNext.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

Hotels running ERPNext for their property management still juggle their OTA channels by hand. Someone logs into the Booking.com extranet, then Expedia Partner Central, then the Airbnb host dashboard, and re-keys availability and rates three times a day. The moment a walk-in or a phone booking lands in ERPNext, the OTAs are stale — and two guests get sold the last Deluxe King for the same night. ERPNext core has no concept of a channel manager: there is no two-way OTA connector, no rate-plan-to-channel mapping, no stop-sell propagation, and no reservation inbox that pulls external bookings back into your Reservation and Sales Invoice flow. You either pay a separate SaaS channel manager that doesn't know your ERPNext data, or you keep re-typing numbers and eating the overbooking penalties.

ECOSIRE builds a proper Frappe app installed into your own ERPNext bench that closes this gap. We model channels, rate plans, and restrictions as first-class DocTypes (OTA Channel, Channel Rate Plan, Rate Restriction, Channel Booking), and wire a two-way sync layer: outbound pushes of availability and rate changes to each connected OTA, and inbound pulls of new, modified, and cancelled reservations. Availability recalculation is driven by hooks.py doc events — when a Reservation or room block is created, updated, or cancelled, a doc_event handler recomputes free inventory per room type and enqueues a channel push via Frappe's background workers, so parity is event-driven rather than a slow nightly batch. A scheduler_events cron acts as a safety-net reconciler, reconciling counts every few minutes and flagging drift. Overbooking and stop-sell guards run server-side: when net availability for a room type hits your configured threshold, the app pushes a stop-sell (availability 0) to every channel at once instead of letting the last room sell three times.

Inbound OTA reservations are ingested through whitelisted methods and, where the OTA supports it, webhooks, then normalised into Channel Booking records and auto-created as ERPNext reservations with the guest, dates, room type, rate and channel commission captured — so your front desk sees one centralised reservation inbox instead of three extranets. Rate-plan and restriction mapping is explicit per channel: your internal rate plans map to each OTA's rate-plan IDs, and min-stay, CTA/CTD and closed-to-arrival restrictions are stored and pushed per channel. OTA credentials are held in an encrypted Channel Credential DocType, access is gated by a dedicated role profile and DocType permissions so only front-office and revenue roles can touch rates, and every push and pull is written to a sync-log DocType for auditability and retry. Client scripts add the front-desk conveniences — a live parity panel, a "re-sync now" action, and inline validation on rate-plan mapping.

Because this is build-to-order, we do not hand you a generic download. After a short scoping call we confirm which OTAs you connect (Booking.com, Expedia, Airbnb, or others), how your room types and rate plans map, and your overbooking policy, then build against your ERPNext version (v15 or v16). Typical delivery is 2 to 4 weeks from confirmed scope. You get the installable app source for your version, installed and configured on your bench, UAT on a staging site before anything touches production, a rollback plan, training for your revenue and front-office team, and a post-go-live support window. The git repository is handed over to you so the code is yours to keep and extend.

What you get

Installable Frappe app source code built for your ERPNext version (v15 or v16)

Installation and configuration on your bench, including channel, rate-plan and restriction mapping

UAT on a staging site plus a documented rollback plan before production cutover

Technical documentation covering DocTypes, hooks, whitelisted methods, scheduler events and sync architecture

End-user guide plus a live training session for your revenue and front-office team

Post-go-live support window for bug fixes and sync tuning

Git repository handover so the code is yours to keep and extend

Configured OTA connections and credential setup for your contracted channels

Who this is for

Independent hotel / boutique property owner

Runs one or a few properties on ERPNext PMS and lists across Booking.com, Expedia and Airbnb. Needs rate and inventory parity without paying a separate channel-manager SaaS and re-keying numbers into three extranets.

Revenue / distribution manager

Owns rate plans, restrictions and channel mix. Needs per-channel rate and restriction mapping, stop-sell control and a single source of truth in ERPNext so a rate change propagates everywhere at once.

Front-office / reservations manager

Handles day-to-day check-ins and phone bookings. Needs one centralised reservation inbox where OTA bookings land as ERPNext reservations automatically, with no risk of double-selling the last room.

ERPNext administrator / IT lead

Maintains the bench and integrations. Needs a clean, versioned Frappe app with proper DocTypes, permissions, encrypted credentials, audit logging and the git repo handed over for future maintenance.

How Channel Manager / OTA Sync for Hotels Compares

Criterion	ECOSIRE	Custom Build	Competitor
OTA two-way sync	Built-in for Booking.com, Expedia and Airbnb, event-driven	Possible but you design and debug the connectors yourself	Often one-way or limited channel coverage
Overbooking / stop-sell guard	Server-side threshold pushes availability 0 to all channels at once	Must be specified and hand-coded	Varies; sometimes batch-only, not real-time
ERPNext integration	Native DocTypes, hooks, permissions inside your bench	Native if built well, but from scratch	Generic app, may not map to your PMS flow
Rate-plan & restriction mapping	Explicit per-channel mapping with min-stay and CTA/CTD	Whatever you scope and build	Fixed mapping model, limited flexibility
Data & credential ownership	Stays in your ERPNext, credentials encrypted, git handed over	Yours by definition	Often external SaaS holding your data
Delivery model	Scoped, built, UAT on staging, 2-4 weeks	Weeks to months depending on your team	Instant install but generic fit
Support & maintenance	Post-go-live window plus optional ongoing	You own all maintenance	Vendor support, subscription-tied
Version coverage	Built and tested for v15 and v16	Depends on your build discipline	May lag behind Frappe releases

Frequently Asked Questions about Channel Manager / OTA Sync for Hotels

How long does delivery take?

This is a build-to-order app, not an instant download. After a short scoping call to confirm your OTAs, room-type and rate-plan mapping, and overbooking policy, typical delivery is 2 to 4 weeks from confirmed scope. Timelines depend on the number of channels and how complex your rate structure is.

Which OTAs do you connect?

The core build targets Booking.com, Expedia and Airbnb. We can scope additional channels (for example Agoda, Hostelworld or a GDS) during the scoping call. Each channel's connectivity depends on your having an active OTA account and, where required, connectivity or partner API access approved by that OTA.

Do you support updates and provide support after go-live?

Yes. Every engagement includes a post-go-live support window for bug fixes and sync tuning. Because the git repository is handed over to you, your own team can extend the app, and we can quote ongoing maintenance or new-channel additions separately. We build against ERPNext v15 and v16 and can support upgrades as a follow-on.

Does this run inside my own ERPNext, or is it a separate SaaS?

It is a proper Frappe app installed into your own ERPNext bench — no separate SaaS and no external database. Your reservations, rates and OTA credentials stay in your ERPNext instance, with credentials stored encrypted and access controlled by ERPNext role profiles and DocType permissions.

How does it actually prevent overbookings?

Availability is recalculated on ERPNext `hooks.py` doc events whenever a reservation or room block changes, and pushed to every channel via background workers. A server-side guard pushes a stop-sell (availability 0) to all channels the instant net availability for a room type hits your configured threshold, and a scheduler cron reconciles counts as a safety net to catch any drift.

Will it disrupt my live PMS during installation?

No. We build and validate on a staging copy of your site first and run UAT there before any production cutover, and we deliver a documented rollback plan. Installation and configuration on your live bench happens once you have signed off on staging.

Do I own the code?

Yes. You receive the installable app source for your ERPNext version and a git repository handover, so the code is yours to keep, audit and extend. There is no per-room or per-channel licence lock-in from us on the code itself.