AI Store Support Chatbot

Key Features

LLM-native agent auto-trained on your products, collections, pages, blog posts and policy documents via the Shopify Admin GraphQL API

Live order tracking, returns and FAQ resolution by reading authenticated order and fulfillment status

Retrieval-grounded answers that cite your own store content — no hallucinated policies or invented details

Inline product recommendations using your live catalog, metafields and multi-location inventory

Real-time freshness via products/update, collections/update and orders webhooks so answers never go stale

Configurable human handoff and escalation triggers based on intent, sentiment or unresolved loops

Multilingual responses tuned to your customers' languages

Optional WhatsApp channel alongside the on-site theme App Block widget

Tunable brand-voice system prompt and guardrails configured with you during build

Embedded as a Shopify theme App Block — installs into your storefront without disrupting your theme

Conversation transcripts passed to your existing helpdesk (Shopify Inbox, email, or third-party) on escalation

OAuth-scoped, least-privilege Admin API access — we request only the scopes the agent needs

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

You order

Start with a one-time build price. We scope it with you at kickoff.

We build & install

ECOSIRE builds, configures and installs it on your Shopify.

Go live + support

You go live in about 2–4 weeks, with a post-launch support window.

About this Product

The AI Store Support Chatbot is an LLM-native support agent that ECOSIRE builds, trains and installs specifically for your Shopify store. It is not an instant App Store download — we ingest your catalog, pages and policies, wire it into your Admin API, deploy it as an embedded App Block in your theme, and hand you a working agent your customers can talk to from day one.

The agent is grounded in real store data, not generic answers. We index your products, collections, pages, blog and policy documents via the Shopify Admin GraphQL API, then keep it fresh with products/update, collections/update and orders webhooks so it never recommends a sold-out variant or quotes an outdated return window. For order-specific questions, it authenticates the shopper and reads live order, fulfillment and tracking status — answering "where is my order?" without a human ever touching the ticket.

Because it is retrieval-grounded, every answer cites your own content. When a shopper is browsing, the agent recommends products inline using your live catalog, multi-location inventory and metafields — turning a support window into a conversion surface. When intent or sentiment crosses a threshold you define, it triggers a human handoff into your existing helpdesk (email, Shopify Inbox, or a third-party tool) with the full conversation transcript.

It speaks your customers' languages, can be exposed on WhatsApp alongside the on-site widget, and respects your brand voice through a tunable system prompt we configure with you.

You get a real engineering engagement: discovery, build, install, a review pass, and ongoing support — honestly delivered build-to-order, not a one-click plugin you're left to configure alone.

What you get

A fully built and installed AI support agent embedded as a Shopify theme App Block in your storefront

Initial training pass over your catalog, pages, policies and FAQs with retrieval index built and verified

Admin GraphQL API + webhook integration configured under a least-privilege OAuth app

Brand-voice system prompt, escalation rules and handoff routing configured to your helpdesk

Optional WhatsApp channel connection (where you provide the business number/provider)

A walkthrough/handover session plus written setup and tuning notes

Defined post-launch support window for fixes, retraining and tuning

Who this is for

Support lead drowning in repetitive tickets

A CX manager whose team answers the same order-status, returns and sizing questions all day. They want to deflect the repetitive volume to a reliable agent while routing genuine edge cases to a human with full context.

Growth-focused store owner

A merchant who sees pre-purchase questions going unanswered after hours and wants the chat to recommend the right product and recover the sale, not just close a ticket.

Operations manager at a multilingual / cross-border store

Runs a store selling into several regions and channels. Needs consistent answers across languages and on WhatsApp, grounded in current inventory and shipping policies per market.

How AI Store Support Chatbot Compares

Criterion	ECOSIRE	Custom Build	Competitor
Trained on your specific catalog, pages and policies	Included	Included	Partial support
Live order tracking via authenticated Admin API access	Included	Included	Partial support
Retrieval-grounded answers (cites your content, low hallucination)	Included	Partial support	Partial support
Built, installed and supported for you (no self-setup)	Included	Partial support	Not included
Inline product recommendations using live multi-location inventory	Included	Partial support	Partial support
WhatsApp + multilingual channel support	Partial support	Included	Partial support
One-time price with no per-resolution / per-seat metering	Included	Partial support	Not included
Configurable human handoff with full transcript to your helpdesk	Included	Included	Partial support

Frequently Asked Questions about AI Store Support Chatbot

Is this an instant App Store install I download myself?

No. This is built-to-order. ECOSIRE ingests your specific catalog, pages and policies, configures the Admin API and webhook integration, and installs the agent as a theme App Block in your store. You receive a working, store-specific agent — not a generic plugin you have to set up alone.

How long does delivery take after I order?

A typical build runs about 2 to 3 weeks from kickoff. It starts with a short discovery call to confirm scope, channels (on-site and/or WhatsApp), helpdesk routing and brand voice, followed by the training pass, integration, a review round with you, and install. Larger catalogs, multiple languages, or custom helpdesk routing can extend the timeline, and we confirm dates with you up front.

What ongoing support and updates are included?

Every build includes a defined post-launch support window for fixes, retraining as your catalog and policies change, and prompt/escalation tuning. The webhook integration keeps product, collection and order data fresh automatically. Beyond the included window, ongoing support and retraining are available as a maintenance arrangement we agree with you.

How does it answer order-tracking questions accurately?

For order-specific questions the agent authenticates the shopper and reads live order, fulfillment and tracking data through the Shopify Admin API at the moment of the question — so it reports the real current status rather than a guess. Questions it cannot resolve are escalated to a human with the full transcript.

Will it ever make up policies or recommend out-of-stock items?

It is retrieval-grounded: answers are drawn from and cited against your own indexed content, and it is configured to escalate rather than guess when it lacks a confident answer. Product recommendations check live multi-location inventory, and products/update and collections/update webhooks keep the index current, so it avoids recommending sold-out variants or quoting stale policy text.