Illustrative previewA custom-built, LLM-native AI support agent trained on your store's catalog, pages, orders and policies
— resolving tickets and recommending products 24/7.
ECOSIRE builds, installs and supports it for your Shopify store.
What is AI Store Support Chatbot?
A custom-built, LLM-native AI support agent trained on your store's catalog, pages, orders and policies — resolving tickets and recommending products 24/7. ECOSIRE builds, installs and supports it for your Shopify store. Built to order by ECOSIRE for Shopify (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Key Features
Built to order, done for you
No DIY setup — a working app, built, installed and supported by ECOSIRE.
- 1
You order
Start with a one-time build price. We scope it with you at kickoff.
- 2
We build & install
ECOSIRE builds, configures and installs it on your Shopify.
- 3
Go live + support
You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
About this Product
The AI Store Support Chatbot is an LLM-native support agent that ECOSIRE builds, trains and installs specifically for your Shopify store. It is not an instant App Store download — we ingest your catalog, pages and policies, wire it into your Admin API, deploy it as an embedded App Block in your theme, and hand you a working agent your customers can talk to from day one.
The agent is grounded in real store data, not generic answers. We index your products, collections, pages, blog and policy documents via the Shopify Admin GraphQL API, then keep it fresh with products/update, collections/update and orders webhooks so it never recommends a sold-out variant or quotes an outdated return window. For order-specific questions, it authenticates the shopper and reads live order, fulfillment and tracking status — answering "where is my order?" without a human ever touching the ticket.
Because it is retrieval-grounded, every answer cites your own content. When a shopper is browsing, the agent recommends products inline using your live catalog, multi-location inventory and metafields — turning a support window into a conversion surface. When intent or sentiment crosses a threshold you define, it triggers a human handoff into your existing helpdesk (email, Shopify Inbox, or a third-party tool) with the full conversation transcript.
It speaks your customers' languages, can be exposed on WhatsApp alongside the on-site widget, and respects your brand voice through a tunable system prompt we configure with you.
You get a real engineering engagement: discovery, build, install, a review pass, and ongoing support — honestly delivered build-to-order, not a one-click plugin you're left to configure alone.
What you get
- A fully built and installed AI support agent embedded as a Shopify theme App Block in your storefront
- Initial training pass over your catalog, pages, policies and FAQs with retrieval index built and verified
- Admin GraphQL API + webhook integration configured under a least-privilege OAuth app
- Brand-voice system prompt, escalation rules and handoff routing configured to your helpdesk
- Optional WhatsApp channel connection (where you provide the business number/provider)
- A walkthrough/handover session plus written setup and tuning notes
- Defined post-launch support window for fixes, retraining and tuning
Who this is for
Support lead drowning in repetitive tickets
A CX manager whose team answers the same order-status, returns and sizing questions all day. They want to deflect the repetitive volume to a reliable agent while routing genuine edge cases to a human with full context.
Growth-focused store owner
A merchant who sees pre-purchase questions going unanswered after hours and wants the chat to recommend the right product and recover the sale, not just close a ticket.
Operations manager at a multilingual / cross-border store
Runs a store selling into several regions and channels. Needs consistent answers across languages and on WhatsApp, grounded in current inventory and shipping policies per market.
How AI Store Support Chatbot Compares
| Criterion | ECOSIRE | Custom Build | Competitor | Shopify Native |
|---|---|---|---|---|
| Trained on your specific catalog, pages and policies | Included | Included | Partial support | Not included |
| Live order tracking via authenticated Admin API access | Included | Included | Partial support | Partial support |
| Retrieval-grounded answers (cites your content, low hallucination) | Included | Partial support | Partial support | Not included |
| Built, installed and supported for you (no self-setup) | Included | Partial support | Not included | Not included |
| Inline product recommendations using live multi-location inventory | Included | Partial support | Partial support | Not included |
| WhatsApp + multilingual channel support | Partial support | Included | Partial support | Not included |
| One-time price with no per-resolution / per-seat metering | Included | Partial support | Not included | Partial support |
| Configurable human handoff with full transcript to your helpdesk | Included | Included | Partial support | Partial support |
Frequently Asked Questions about AI Store Support Chatbot
Is this an instant App Store install I download myself?
No. This is built-to-order. ECOSIRE ingests your specific catalog, pages and policies, configures the Admin API and webhook integration, and installs the agent as a theme App Block in your store. You receive a working, store-specific agent — not a generic plugin you have to set up alone.
How long does delivery take after I order?
A typical build runs about one working week from kickoff. It starts with a short discovery call to confirm scope, channels (on-site and/or WhatsApp), helpdesk routing and brand voice, followed by the training pass, integration, a review round with you, and install. Larger catalogs, multiple languages, or custom helpdesk routing can extend the timeline, and we confirm dates with you up front.
What ongoing support and updates are included?
Every build includes a defined post-launch support window for fixes, retraining as your catalog and policies change, and prompt/escalation tuning. The webhook integration keeps product, collection and order data fresh automatically. Beyond the included window, ongoing support and retraining are available as a maintenance arrangement we agree with you.
How does it answer order-tracking questions accurately?
For order-specific questions the agent authenticates the shopper and reads live order, fulfillment and tracking data through the Shopify Admin API at the moment of the question — so it reports the real current status rather than a guess. Questions it cannot resolve are escalated to a human with the full transcript.
Will it ever make up policies or recommend out-of-stock items?
It is retrieval-grounded: answers are drawn from and cited against your own indexed content, and it is configured to escalate rather than guess when it lacks a confident answer. Product recommendations check live multi-location inventory, and products/update and collections/update webhooks keep the index current, so it avoids recommending sold-out variants or quoting stale policy text.
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AI Store Support Chatbot
A custom-built, LLM-native AI support agent trained on your store's catalog, pages, orders and policies — resolving tickets and recommending products 24/7. ECOSIRE builds, installs and supports it for your Shopify store.
- LLM-native agent auto-trained on your products, collections, pages, blog posts and policy documents via the Shopify Admin GraphQL API
- Live order tracking, returns and FAQ resolution by reading authenticated order and fulfillment status
- Retrieval-grounded answers that cite your own store content — no hallucinated policies or invented details
- Inline product recommendations using your live catalog, metafields and multi-location inventory