A build-to-order integration that brings TikTok Shop orders,
listings, stock levels and settlement reports into Dynamics 365 Finance & Operations.
ECOSIRE builds it for your environment after a fixed quote.
Built to order
A build-to-order integration that brings TikTok Shop orders, listings, stock levels and settlement reports into Dynamics 365 Finance & Operations. ECOSIRE builds it for your environment after a fixed quote. Built to order by ECOSIRE for Dynamics 365 F&O (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
TikTok Shop moves at a speed that breaks manual processes. A single live session or a video that takes off produces hundreds of orders in an hour, at price points where each order is small and the margin is thin. Handling those orders by exporting a seller-centre CSV and importing it into Finance and Operations works right up until the day it matters, and then it collapses.
The symptoms are recognisable. Orders enter F&O hours late, so the fulfilment SLA clock has already been running. Stock published to the channel is yesterday's number, so you oversell into a promotion. Cancellations and returns happen in the seller centre and never make it back into the ERP, leaving sales orders that will never ship. And at month end, finance is handed a settlement report full of commissions, platform fees, shipping subsidies, promotions and adjustments, and asked to reconcile it against a set of F&O sales orders that carry none of that detail.
The underlying issue is that the channel and the system of record are not connected. Everything in between is a person with a spreadsheet.
We build a TikTok Shop integration for Finance and Supply Chain Management as an X++ extension model with no overlayering, using the channel's official seller APIs. It is designed for volume — batch-driven, idempotent, and able to absorb a spike without hand-holding.
Orders are pulled on a short cycle by a recurring batch job. Each order is staged first, then converted into an F&O sales order, so a malformed or unexpected payload never leaves a half-created order behind. Staging is idempotent on the channel order identifier — the same order pulled twice produces one sales order, which matters when you are retrying after a network failure mid-spike.
The conversion handles what the channel actually sends: multiple line items, item-level and order-level discounts, shipping charges, taxes as the platform calculates them, buyer-selected shipping options, and the delivery address in the channel's own format mapped onto your address setup. Customer records are created or matched under a configurable strategy — a single channel customer account, one per buyer, or matched on your own key — because different finance teams want different answers here.
Order-level metadata is carried onto the sales order so a warehouse operator or a support agent can see the channel order number, the buyer's chosen shipping method and the platform's fulfilment deadline without leaving F&O.
Released products are published to the channel with attribute mapping from your product master, including variants mapped from your product dimensions. Listing updates — price changes, description changes, activation and deactivation — flow out on a configurable cadence. What is created versus updated versus left alone is controlled per product, so you can pilot with a subset before publishing a catalogue.
On-hand is calculated from your configured warehouses and dimensions, with a buffer rule so the channel is never published a number you cannot honour. Updates go out on a delta basis — only what changed since the last push — to stay inside API rate limits during high-traffic periods. Where you use warehouse management, work in progress is excluded so picked-but-not-shipped units stop being offered.
When a sales order is packed and the packing slip or the warehouse shipment is confirmed, the connector pushes fulfilment back to the channel with the carrier and tracking number, so buyer notifications fire and the platform's shipping SLA is met. Where the channel supplies its own shipping labels or documents, those can be retrieved and attached to the order for the warehouse to print. Cancellations initiated on the platform are pulled and applied against the F&O sales order, and returns and refunds are brought in and posted as return orders or credit notes according to your configured process.
This is the part most integrations skip. Settlement statements are imported and broken down into their components — gross order value, platform commission, transaction fees, shipping fees and subsidies, seller-funded and platform-funded promotions, refunds and adjustments — each mapped to your ledger accounts and financial dimensions. Statement lines are matched back to the originating sales orders through the channel order identifier, and unmatched lines are surfaced for review rather than dumped into a suspense account. Your finance team gets a payout that ties to F&O rather than an eight-column spreadsheet.
Everything runs on the F&O batch framework with independent batch jobs per function, so order ingestion can run every few minutes while listing sync runs nightly. API calls are throttled, retried with backoff, and logged with request and response so a channel-side error can be diagnosed. Data entities are exposed via OData for staged orders, channel mappings and configuration, so the Data management framework can bulk-load mappings and other systems can read channel state. Configuration is per legal entity, so a group selling under more than one shop or company keeps them isolated. Where you need channel signals in Power Platform — an alert flow, a Power BI view of channel performance — the entities are there to build on. Dual-write is used only if your estate already runs it and the scope calls for customer or product alignment with Dataverse.
Consumer brands, distributors and 3PL-backed sellers already running Finance and Supply Chain Management as the system of record who are selling — or about to sell — meaningful volume on TikTok Shop. It matters most if you run live sessions or creator campaigns, where order volume arrives in bursts rather than a steady stream.
Scoping call. We cover your shop setup and regions, your seller API access, your product master and variant structure, whether you fulfil yourself or through a 3PL, how you want customers and settlements posted, and your F&O version and update cadence.
Fixed quote. A written scope naming which flows are in scope — orders, listings, inventory, fulfilment, returns, settlement — with a fixed price and delivery window. Nothing starts until you approve it.
Build. Developed against your version as a deployable package. Typical build is one working week depending on which flows you include.
Install in test. Deployed to your sandbox through your LCS or Azure DevOps pipeline and connected to your seller account's test or sandbox access where the platform provides it. We run real orders end to end — ingest, ship, cancel, refund, settle — before anything touches production.
Production. Promoted on your change window, with the first live order flow supervised.
Support. A support window follows go-live for defect fixes and API-change adjustments. Source code is handed to you.
A short call to confirm the workflow, your platform version and where the integration boundaries sit.
You receive a written scope and a fixed price. Nothing is built until you approve it.
We develop against a copy of your configuration and test it there. Typically two to four weeks.
We install on your instance, hand over the source, and include two weeks of go-live support. Defects in the code we deliver are fixed free of charge.
Watches a live session generate more orders in an hour than the manual import process handles in a day, then spends the evening reconciling what actually got into the ERP. Gets short-cycle automated ingestion that absorbs the spike without anyone touching a spreadsheet.
Cannot see the platform's fulfilment deadline or the buyer's shipping choice from inside F&O, so shipping decisions are made by cross-referencing the seller centre. Gets that metadata on the sales order and tracking pushed back automatically when the shipment confirms.
Receives a settlement payout full of commissions, subsidies and promotional adjustments that has to be tied back to sales orders by hand every month. Gets statement lines split by component, mapped to ledger accounts and dimensions, and matched to the originating orders with exceptions surfaced for review.
| Criterion | ECOSIRE | Custom Build | Competitor | Dynamics 365 Finance & Operations Native |
|---|---|---|---|---|
| Idempotent staged order ingestion that survives retries during volume spikes | Included | Partial support | Partial support | Not included |
| Settlement statements split by commission, fees, subsidies and promotions to ledger accounts and dimensions | Included | Not included | Not included | Not included |
| Fulfilment and tracking pushed back on packing slip or warehouse shipment confirmation | Included | Partial support | Partial support | Not included |
| Platform-initiated cancellations, returns and refunds applied in F&O | Included | Partial support | Partial support | Not included |
| Buffered delta inventory publication respecting API rate limits | Included | Partial support | Partial support | Not included |
| Runs on the F&O batch framework with independent cadence per function | Included | Partial support | Not included | Partial support |
| Data entities exposed via OData and the Data management framework | Included | Partial support | Not included | Partial support |
| Source code handed over with no overlayering of standard objects | Included | Included | Not included | Included |
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