IT Services & Technology
Support your clients' technology — with technology that supports your business.
IT service providers, MSPs, and technology consultancies manage complex service contracts, SLA commitments, and project-based work simultaneously. We implement Odoo-powered service management platforms that unify helpdesk ticketing, project delivery, asset tracking, and subscription billing into a single operational hub.
Challenges in IT Services & Technology
These are the operational hurdles we help it services & technology businesses overcome every day.
SLA Compliance Tracking
With multiple clients on different SLA tiers, tracking response times and resolution targets manually leads to missed commitments and penalties.
Project vs. Support Blurring
Teams switch between project work and support tickets. Without clear boundaries, project timelines slip and support quality suffers.
Recurring Revenue Management
Monthly managed services, annual licenses, and project-based billing create complex revenue recognition challenges.
Asset & License Tracking
Managing hardware and software assets across client environments without a centralized CMDB creates audit risks and renewal misses.
How We Help IT Services & Technology Businesses
Purpose-built ERP modules and custom solutions that address your industry-specific needs.
SLA-Aware Helpdesk
Automated ticket routing with SLA timers. Escalation workflows trigger when response or resolution targets are at risk. Real-time SLA dashboards per client.
Project Delivery
Agile and waterfall project management with milestone billing, sprint tracking, and burn-down charts. Clear separation from support operations.
Subscription Billing
Manage recurring subscriptions with usage-based billing, prorated changes, and automatic renewal processing.
Asset Management
Track hardware and software assets per client with lifecycle management — procurement, deployment, maintenance, and retirement.
Client Dashboard
Give clients self-service access to ticket status, project updates, asset inventory, and invoice history through a branded portal.
Knowledge Base
Build and maintain technical documentation and troubleshooting guides. Link KB articles to ticket categories for faster resolution.
Key Modules & Tools
Our Implementation Process
Service Assessment
Map your service offerings, SLA tiers, billing models, and current tool landscape to design the optimal IT service management workflow.
Platform Setup
Configure helpdesk categories, SLA rules, project templates, subscription plans, and asset tracking per your service catalog.
Integration
Connect with monitoring tools (Zabbix, Nagios), RMM platforms, email, and existing PSA tools. Migrate tickets, clients, and contracts.
Phased Go-Live
Start with helpdesk and billing, then add project management and asset tracking. Train support, projects, and billing teams separately.
Frequently Asked Questions
Can the helpdesk integrate with our monitoring tools?
Yes. We integrate with popular monitoring and RMM tools so alerts auto-create tickets with relevant diagnostic data. Supported integrations include Zabbix, PRTG, ConnectWise, and custom webhook-based systems.
How do you handle different SLA tiers per client?
Each client can have a unique SLA policy with specific response and resolution times per priority level. The system automatically applies the correct SLA based on the client and ticket priority.
Can I manage both fixed-price projects and T&M in the same system?
Absolutely. Projects can be configured for fixed-price milestone billing, time-and-materials billing, or hybrid models with capped hours per phase.
Related Industries
Unify Your IT Service Operations
Tell us about your it services & technology business and we'll design a tailored ERP solution within 24 hours.