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Support your clients' technology — with technology that supports your business.
IT service providers, MSPs, and technology consultancies manage complex service contracts, SLA commitments, and project-based work simultaneously. We implement Odoo-powered service management platforms that unify helpdesk ticketing, project delivery, asset tracking, and subscription billing into a single operational hub.
These are the operational hurdles we help it services & technology businesses overcome every day.
With multiple clients on different SLA tiers, tracking response times and resolution targets manually leads to missed commitments and penalties.
Teams switch between project work and support tickets. Without clear boundaries, project timelines slip and support quality suffers.
Monthly managed services, annual licenses, and project-based billing create complex revenue recognition challenges.
Managing hardware and software assets across client environments without a centralized CMDB creates audit risks and renewal misses.
Purpose-built ERP modules and custom solutions that address your industry-specific needs.
Automated ticket routing with SLA timers. Escalation workflows trigger when response or resolution targets are at risk. Real-time SLA dashboards per client.
Agile and waterfall project management with milestone billing, sprint tracking, and burn-down charts. Clear separation from support operations.
Manage recurring subscriptions with usage-based billing, prorated changes, and automatic renewal processing.
Track hardware and software assets per client with lifecycle management — procurement, deployment, maintenance, and retirement.
Give clients self-service access to ticket status, project updates, asset inventory, and invoice history through a branded portal.
Build and maintain technical documentation and troubleshooting guides. Link KB articles to ticket categories for faster resolution.
Map your service offerings, SLA tiers, billing models, and current tool landscape to design the optimal IT service management workflow.
Configure helpdesk categories, SLA rules, project templates, subscription plans, and asset tracking per your service catalog.
Connect with monitoring tools (Zabbix, Nagios), RMM platforms, email, and existing PSA tools. Migrate tickets, clients, and contracts.
Start with helpdesk and billing, then add project management and asset tracking. Train support, projects, and billing teams separately.
Yes. We integrate with popular monitoring and RMM tools so alerts auto-create tickets with relevant diagnostic data. Supported integrations include Zabbix, PRTG, ConnectWise, and custom webhook-based systems.
Each client can have a unique SLA policy with specific response and resolution times per priority level. The system automatically applies the correct SLA based on the client and ticket priority.
Absolutely. Projects can be configured for fixed-price milestone billing, time-and-materials billing, or hybrid models with capped hours per phase.
Tell us about your it services & technology business and we'll design a tailored ERP solution within 24 hours.