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RMA & Returns Management — Returns done properly: RMA authorization workflows, customer return portal, inspection and disposi — 1/1Illustrative preview

Returns done properly: RMA authorization workflows, customer return portal,

inspection and disposition, refunds/replacements/repairs, and supplier RMAs.

What is RMA & Returns Management?

Returns done properly: RMA authorization workflows, customer return portal, inspection and disposition, refunds/replacements/repairs, and supplier RMAs. Currently in development for Odoo 17, 18, 19; not yet available for purchase or download. Register interest for a release notification.

Built to order, done for you

No DIY setup — a working app, built, installed and supported by ECOSIRE.

  1. 1

    You order

    Start with a one-time build price. We scope it with you at kickoff.

  2. 2

    We build & install

    ECOSIRE builds, configures and installs it on your Odoo.

  3. 3

    Go live + support

    You go live in about one working week, with two weeks of go-live support. Defects in the code we deliver are fixed free of charge.

Technical Specifications

Odoo Compatibility
Odoo 17, Odoo 18, Odoo 19
Editions
Enterprise & Community
License
Licence confirmation required
Python Requirement
Python 3.10+
Database
PostgreSQL 12+

About this Product

RMA & Returns Management governs the full return loop: authorization requests through a customer portal, receiving with inspection and disposition (restock, repair, scrap), and resolution by refund, replacement, or credit — plus supplier-side RMAs. For e-commerce and electronics sellers where returns volume is significant and untracked returns leak straight off the bottom line. Planned features include RMA request portal with order lookup and photo upload, authorization rules by product, reason, and window, return labels through the Shipping Carrier Core, inspection checklists with disposition routing, refund and replacement automation, repair order linkage, supplier RMA tracking for defective stock recovery, and returns analytics by reason, product, and channel. This app is currently in development on the ECOSIRE build pipeline. It will ship first for Odoo 17, 18, and 19 simultaneously, with an ERPNext port following on the v15/v16 track — the same triple-version coverage as every live ECOSIRE app. One-time license, free updates within your major version. Register your interest on this page to be notified at launch and to help shape the first release.

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