A distributed order management layer inside Dynamics 365 Finance & Operations that scores fulfilment nodes, splits shipments and normalises returns across every channel. Built to order after a scoping call. Built to order by ECOSIRE for Dynamics 365 F&O (build-to-order) — indicative price from $1499.00 USD; request a quote for a scoped proposal.
A distributed order management layer inside Dynamics 365 Finance & Operations that scores fulfilment nodes, splits shipments and normalises returns across every channel. Built to order after a scoping call.
Built to order
A brand selling through its own storefront, three marketplaces and a wholesale book does not have an order problem in any single channel. It has a routing problem across all of them. The marketplace order arrives with a promised delivery date and a penalty attached to missing it. The storefront order could ship from either of two warehouses, one of which is about to be short. Wholesale has an allocation the web channel keeps eating into. Returns come back through whichever route the channel dictates, and each one is coded differently — so the credit note, the disposition and the restock all get decided by whoever picks up the email.
What usually fills that gap is a middleware flow that pushes orders into F&O with the warehouse already stamped on the line, decided by logic that lives outside the ERP and cannot see live on-hand, warehouse capacity or the cost of shipping from one site versus another. When the decision turns out wrong, the exception is handled by a person editing sales lines by hand.
The Multichannel Order Orchestration Hub is a build-to-order application ECOSIRE builds inside F&O so the routing decision is made where the inventory, cost and capacity data already live — and so every override, split and return is a record rather than a memory.
Orders arrive through a dedicated data entity and OData endpoint, or from a middleware drop, into a channel order staging table keyed by channel and channel order identifier. Intake is idempotent: a retried call updates the existing staging record rather than creating a second sales order. Payloads are retained as received, so when a channel disputes what it sent, there is an answer.
Sourcing rules are records in F&O with effective dates, channel scope and legal entity scope. Candidate nodes — sites and warehouses — are scored on the factors you weight: available on-hand for the item and its tracking dimensions, distance or zone to the ship-to address, outbound cost, node capacity and current workload, cut-off times and service-level commitment for the channel. The engine records the score for every candidate node it considered, not just the winner, so when someone asks why an order shipped from the wrong warehouse the answer is in the record.
Where no single node can satisfy a full order, the hub splits it into multiple deliveries across nodes under rules you set — minimum split value, maximum number of parcels, whether a partial ship is preferable to a delayed complete one. Reservation strategy is set per channel, so a marketplace order with a penalty clause can hold stock at confirmation while a low-priority wholesale line waits for master planning. When warehouse work is short-picked or a node rejects an allocation, the order returns to the engine for re-routing rather than to a person's inbox.
Once routed, fulfilment runs on standard Supply Chain Management objects: sales lines, reservations, warehouse work, loads, shipment confirmation and packing. Warehouse staff keep using the warehouse mobile app they already use, with no channel-specific mobile flow to train or maintain. The hub decides where and when; the warehouse module still executes.
Each channel gets a mapping from its own return reason and disposition vocabulary to your return order reason codes and disposition codes. An inbound return creates a return order against the original sales order — traceable back to the channel order identifier through the cross-reference — and drives the credit note, the restock or scrap decision and any channel-specific fee. The result is one returns process with several front doors, instead of several processes.
Marketplace commission, fulfilment fees, shipping subsidies and channel-specific charges map to charge codes and post to the ledger dimensions you nominate, so channel profitability is derived from posted transactions rather than assembled in a spreadsheet at month end.
Business events fire on routed, split, shipped, cancelled and return received, so Power Automate, Dataverse through dual-write, or your channel middleware can react without polling. An orchestration workspace shows unrouted orders, orders aged past their promise date, nodes rejecting work, split orders awaiting a second leg, and intake failures by channel. Everything the engine decides is reachable as data entities for reporting.
Brands and distributors running F&O who sell through more than one route to market and fulfil from more than one node; operations teams whose routing logic currently sits in middleware or a spreadsheet; and organisations facing marketplace service-level penalties they cannot currently predict or explain. If you have one warehouse and one channel, standard F&O will serve you and we will say so.
1. Scoping call. We map your channels, node network, item and tracking dimension setup, reservation and allocation policy, returns flows and the F&O version you run. 2. Fixed quote. A written scope names each channel integration, sourcing factor, split rule and returns mapping included, with assumptions stated. Additional channels are quoted separately. 3. Build. Development as X++ extensions in a dedicated model — no overlayering — with Chain of Command and event handlers against standard sales and warehouse objects, and dual-write or Power Platform components only where the flow genuinely needs them. 4. Install in test. The deployable package is deployed to your sandbox through your LCS pipeline. We run real order shapes through routing, splitting, warehouse execution and returns with your team. 5. Production. The same package is promoted through your normal release process, with the first live channel enabled first where you prefer a phased cutover. 6. Support. A defined support window follows go-live for defects and configuration, extendable for new channels or node changes.
ECOSIRE builds this for you on request — no instant download, no free trial, typical lead time two to four weeks from an agreed scope. It is not a marketplace connector marketplace: each channel integration in your scope is built and named in the quote. It does not replace warehouse management or master planning; it decides where an order should be served from and then hands execution to the modules that already do it well.
A short call to confirm the workflow, your platform version and where the integration boundaries sit.
You receive a written scope and a fixed price. Nothing is built until you approve it.
We develop against a copy of your configuration and test it there. Typically two to four weeks.
We install on your instance, hand over the source, and support it for twelve months.
Owns a delivery promise across channels but cannot explain why two orders with identical contents shipped from different warehouses at different costs. The recorded node scores make every routing decision auditable and the weights adjustable without a code change.
Maintains routing logic in middleware that cannot see live on-hand, reservations or warehouse workload, and spends the day correcting sales lines by hand. Moving the decision into F&O removes the manual correction loop and keeps execution on standard warehouse work.
Fields marketplace escalations about split parcels and returns with no single view of what was routed where or how a return was coded. One orchestration workspace and one normalised returns process replace channel-by-channel guesswork.
| Criterion | ECOSIRE | Custom Build | Competitor |
|---|---|---|---|
| Routing decision made inside F&O with live on-hand, capacity and cost visibility | Included | Partial support | Partial support |
| Recorded score for every candidate node, not just the chosen one | Included |
From $1499.00
Starting point — quoted to your scope
| Partial support |
| Configurable order splitting across nodes with partial-versus-complete rules | Included | Partial support | Included |
|---|
| Automatic re-routing on short pick or node rejection without manual line edits | Included | Not included | Partial support |
|---|
| Execution on standard warehouse work and the existing warehouse mobile app | Included | Partial support | Partial support |
|---|
| Returns normalised to one process across every channel with mapped disposition codes | Included | Not included | Partial support |
|---|
| Channel fees posted to ledger dimensions for margin by channel | Included | Partial support | Partial support |
|---|
| Source code delivered to the customer's own repository | Included | Included | Not included |
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