Odoo + Daraz Integration: Automate eCommerce Operations Across South Asia

Daraz, owned by Alibaba Group, is the largest eCommerce platform in South Asia, operating in Pakistan, Bangladesh, Sri Lanka, Myanmar, and Nepal. For businesses selling on Daraz, integrating with Odoo ERP solves the operational challenges unique to South Asian eCommerce markets.

South Asian eCommerce Challenges

Selling on Daraz in South Asia presents challenges that Western marketplace integrations do not address:

• Cash on Delivery (COD) — 60-70% of Daraz orders are COD, requiring special handling for payment reconciliation and return-to-origin tracking
• Return rates — COD markets have 15-30% return rates, far higher than prepaid markets. Reverse logistics tracking is essential.
• Multi-country operations — A single business may sell on Daraz Pakistan, Daraz Bangladesh, and Daraz Sri Lanka simultaneously
• Currency diversity — PKR, BDT, LKR, and MMK all need separate handling
• Logistics fragmentation — Daraz Logistics, third-party couriers, and self-fulfillment all coexist

How the Integration Works

The ECOSIRE Daraz Store Management module connects Daraz's Open Platform API to Odoo:

| Data Flow | Direction | Details | |---|---|---| | Product catalog | Odoo → Daraz | Including Daraz-specific category attributes | | Inventory | Odoo → Daraz | Per-country stock levels | | Orders | Daraz → Odoo | Including COD flag and payment status | | Shipping updates | Odoo → Daraz | AWB numbers and carrier tracking | | Returns (RTO) | Daraz → Odoo | Return-to-origin tracking | | Settlements | Daraz → Odoo | Per-country payout reconciliation |

Handling Cash on Delivery

COD orders require special ERP workflows:

1. Order creation — COD orders import to Odoo with payment status "pending"
2. Fulfillment — Order processes through normal pick-pack-ship
3. Delivery confirmation — When the courier confirms delivery and cash collection, payment status updates
4. Failed delivery — If customer refuses delivery, order moves to return-to-origin flow
5. Settlement — Daraz remits collected cash minus fees, which reconciles against the original order

The integration automates all status transitions, so your team sees real-time payment status for every COD order without checking Daraz Seller Center manually.

Multi-Country Daraz Operations

For businesses selling across multiple Daraz markets:

• Separate Daraz accounts per country connect to Odoo independently
• Country-specific pricing managed through Odoo pricelists
• Localized product content per market (Urdu descriptions for Pakistan, Bengali for Bangladesh)
• Per-country tax handling — GST in Pakistan, VAT in Bangladesh, etc.
• Consolidated reporting across all Daraz markets in a single Odoo dashboard

Daraz Mega Campaigns

Daraz runs major sales events (11.11, 12.12, Daraz Mall Day) that require operational preparation:

• Inventory pre-allocation for campaign-specific stock
• Flash deal pricing synced from Odoo campaign pricelists
• Surge capacity — Order volumes during 11.11 can be 50-100x normal daily volume
• Campaign performance tracking — Revenue, units sold, and return rates per campaign

Getting Started

1. Install the Daraz Store Management module
2. Generate Daraz Open Platform API credentials
3. Connect each Daraz country account
4. Configure product mapping and category attributes
5. Set up COD-specific order workflows
6. Enable settlement import and reconciliation

For South Asian Businesses

Whether you are a manufacturer in Sialkot exporting through Daraz, a Dhaka-based fashion brand, or a multi-country FMCG distributor, connecting Daraz to Odoo transforms manual, error-prone operations into automated workflows. Explore the Daraz Store Management module or contact us for a demo.