Shipping Insurance Claims Automation turns a slow, email-driven claims process into a structured workflow that lives inside your Shopify store. It is a custom Shopify app that ECOSIRE builds, installs, and supports for you — not an instant App Store download. We tailor it to your carriers, your self-insurance rules, and your fulfillment locations before handing over a working system.

Customers report a lost or damaged order through an embedded claim intake portal, authenticated against their Shopify order and tied back to the original Order via the Admin GraphQL API. The app captures structured evidence — photos, unboxing video, carrier tracking events, and a damage description — and stores claim state in Shopify metafields plus an app-managed database so nothing lives in spreadsheets.

Each claim is routed automatically: carrier-side claims (USPS, UPS, FedEx, DHL) are pre-filled and filed through carrier APIs where available, while self-insurance claims follow your own approval thresholds. A fraud-scoring layer flags repeat claimants, mismatched tracking, and unusually high claim rates before anything is approved.

On resolution, your team triggers a one-click reship — the app reads multi-location inventory, drafts a replacement order, and decrements stock at the correct fulfillment location — or issues a refund through Shopify. Order-paid and fulfillment webhooks keep claim eligibility windows accurate, and customers and agents both see live claim status tracking.

Because it is built to order, scope, carriers, and rules are confirmed with you up front. We install it on your store via a private OAuth app, walk your team through it, and provide ongoing support and updates. No fabricated benchmarks — outcomes depend on your claim volume and carrier mix.