Typical delivery is one working week from kickoff. This is a build-to-order engagement, not an instant download. We start with a short discovery to map your Odoo data model (res.partner, sale.order, custom fields) and the Klaviyo events/segments you need, then build the addon, install it on your staging environment, run the historical backfill, validate events in your Klaviyo account, and go live. Timeline depends mainly on how many custom fields and events you need mapped.

No. There is no instant download. ECOSIRE builds a purpose-fit module against your specific Odoo instance and Klaviyo account, installs it for you, configures the mappings, and hands over the source code you own. An off-the-shelf App Store module is generic and unsupported by us; this is scoped, installed and supported engineering.

Every engagement includes a post-launch support window for bug fixes and adjustments under a defined SLA. Because you receive full source-code ownership, you're never locked in. We also provide a quote for ongoing maintenance and for Odoo version upgrades — the module is written to be upgrade-safe across Odoo 17, 18 and 19, and we can perform or assist with the migration when you move versions.

It supports Odoo 17, 18 and 19, on both Community and Enterprise. The connector uses standard framework primitives (models.Model, ir.cron, ir.model.access.csv, ir.config_parameter) that behave consistently across these versions, so the same architecture ships regardless of your edition. We confirm your exact version at kickoff and build against it.

Your Klaviyo private key is stored via ir.config_parameter and is never rendered in any view or exposed to non-admin users. Access to the connector's models is restricted with ir.model.access.csv plus record rules so only marketing and admin roles can view or change configuration. Outbound calls use HTTPS to Klaviyo's official REST APIs, consent state is respected on every sync, and all payloads are logged for auditability.

No. Events are written to a queue model in Odoo and dispatched asynchronously by an ir.cron job with batching and exponential-backoff retries. If Klaviyo is unavailable or rate-limiting, the checkout completes normally and the events are retried automatically, with any persistent failures logged to a dead-letter view and the reconciliation report so nothing is silently lost.

Yes. We run a historical backfill using Klaviyo's Bulk Profile Import and event APIs so your existing customers and past orders seed Klaviyo on go-live. That means your segments and predictive analytics have real history to work with immediately, rather than starting from zero on launch day.