Vista previa ilustrativaA floating WhatsApp click-to-chat widget for Magento 2 / Adobe Commerce with multi-number agent routing,
pre-filled cart/product context, and online/offline schedules.
ECOSIRE builds, installs, and supports it on your store.
¿Qué es WhatsApp Live Chat & Click-to-Chat Widget?
A floating WhatsApp click-to-chat widget for Magento 2 / Adobe Commerce with multi-number agent routing, pre-filled cart/product context, and online/offline schedules. ECOSIRE builds, installs, and supports it on your store. Built to order by ECOSIRE for Magento 2 / Adobe Commerce (build-to-order) — indicative price from $999.00 USD; request a quote for a scoped proposal.
Características clave
Hecho a medida, listo para ti
Sin configuración por tu cuenta: una app funcional creada, instalada y con soporte de ECOSIRE.
- 1
Haces el pedido
Empieza con un precio único de desarrollo. Definimos el alcance contigo en el arranque.
- 2
Creamos e instalamos
ECOSIRE la crea, la configura y la instala en tu Magento 2.
- 3
En marcha + soporte
Sales en vivo en aproximadamente una semana laboral, con dos semanas de soporte tras la puesta en marcha. Los defectos en el código que entregamos se corrigen sin coste.
Sobre este producto
The WhatsApp Live Chat & Click-to-Chat Widget gives your Magento 2 storefront a frictionless, one-tap path to a real conversation. A floating button sits on every page; when a shopper taps it, it opens WhatsApp (the app on mobile, WhatsApp Web on desktop) with a pre-filled message that carries the current product name, SKU, and cart context — so your pre-sales team starts every chat already knowing what the customer is looking at.
This is a build-to-order extension, not an instant Adobe Commerce Marketplace download. ECOSIRE engineers the module, installs it on your Magento Open Source or Adobe Commerce instance, configures it to your agents and schedule, and supports it afterward. You get clean, upgrade-safe code — not core hacks.
Technically it ships as a proper module under app/code/Ecosire/WhatsAppChat, registered via registration.php and module.xml. The button is injected through a layout XML block + UI component, so it respects your theme and renders server-side for SEO and performance. Admin configuration lives in a dedicated system.xml section under Stores → Configuration, gated by its own ACL resource (acl.xml) and resolved per store view — so different websites, languages, or brands can route to different WhatsApp numbers.
Multi-agent routing maps numbers to store views, departments, or business hours. An online/offline schedule (driven by your store timezone) swaps the live button for an away message and capture form outside working hours. Deep-link handling detects device type so the correct https://wa.me/ or whatsapp:// URL fires on each platform. Optional click events can be dispatched through Magento's observer/event system for GA4 or your CRM. Everything is multi-store, multi-language, and cache-friendly (full-page cache safe).
lo que obtienes
- A custom Magento 2 module under app/code/Ecosire/WhatsAppChat, installed on your Open Source or Adobe Commerce instance
- Composer-installable package with semantic versioning so it survives core upgrades and redeploys
- Admin configuration section (system.xml) with ACL resource, wired to your agents, numbers, and schedule
- Installation and configuration performed on your staging/production environment by ECOSIRE engineers
- Short admin guide (PDF) covering how to edit numbers, greetings, schedules, and routing rules yourself
- Post-delivery support window plus a compatibility warranty against the agreed Magento version
¿Para quién es esto?
SMB store owner running pre-sales over WhatsApp
You already answer product questions on WhatsApp and want shoppers to reach you in one tap from any page — with the product and cart already attached so you skip the back-and-forth.
Multi-brand / multi-store merchant
You run several store views or websites from one Magento install and need each to route to a different number, language greeting, and team without separate plugins per site.
Marketing or growth manager
You want a low-friction conversion channel that also fires a tracked click event into GA4 or your CRM, so you can measure WhatsApp as a real lead source — without a heavy third-party chat SDK.
Cómo se compara WhatsApp Live Chat & Click-to-Chat Widget
| Criterio | ECOSIRE | Construcción personalizada | Competidor | Nativo de Magento 2 |
|---|---|---|---|---|
| Floating WhatsApp button on any storefront page | Incluido | Incluido | Incluido | No incluido |
| Pre-filled product/SKU and live cart context in the message | Incluido | Apoyo parcial | Apoyo parcial | No incluido |
| Multi-number / multi-agent routing by store view or hours | Incluido | Apoyo parcial | Apoyo parcial | No incluido |
| Online/offline schedule with away message | Incluido | Apoyo parcial | Incluido | No incluido |
| Installed, configured & supported on your instance by the vendor | Incluido | Apoyo parcial | No incluido | No incluido |
| Clean upgrade-safe module (no core edits), Composer-installable | Incluido | Apoyo parcial | Incluido | No incluido |
| Instant self-service download from Adobe Commerce Marketplace | No incluido | No incluido | Incluido | No incluido |
| Tailored exactly to your routing, schedule, and theme | Incluido | Incluido | Apoyo parcial | No incluido |
Preguntas frecuentes sobre WhatsApp Live Chat & Click-to-Chat Widget
How long until the widget is live on my store, and how is it delivered?
This is built to order, not an instant Marketplace download. After we confirm your requirements (numbers, routing rules, schedule, store views), typical delivery is about 3-5 business days. ECOSIRE installs the module on your staging environment first, you approve it, then we deploy to production. You are not left to install anything yourself.
What happens with support and updates after delivery?
Every build includes a post-delivery support window for bug fixes and configuration help, plus a compatibility warranty against the Magento version we built for. If you later upgrade Magento (for example a 2.4.x minor release) or want new routing rules, we offer paid maintenance or a quick re-test. Because the code is a clean, Composer-installable module — not a core hack — upgrades are low-risk.
Will this work on Adobe Commerce as well as Magento Open Source?
Yes. The module uses only standard framework APIs — layout XML, UI components, system.xml, ACL, and the observer/event system — so it runs on both Magento Open Source 2.4.x and Adobe Commerce, including multi-website and multi-store-view configurations. We confirm your exact edition and version before building.
Does the WhatsApp button slow down my site or break full-page cache?
No. The button renders server-side via a theme block and is full-page-cache safe — dynamic bits like cart context are resolved at click time, not by busting the cache. There is no heavy third-party chat SDK loaded, so it has negligible impact on Core Web Vitals.
How does the pre-filled cart and product context actually work?
On a product page the button injects the product name, SKU, and page URL into the WhatsApp message template. On cart and checkout pages it can include the current cart summary. The shopper taps, WhatsApp opens with that message pre-typed, and your agent sees exactly what they were viewing before the first word is exchanged. You control the template wording in admin.
Can different store views or brands route to different agents?
Yes — that is a core feature. Configuration is resolved per store view, so each website, brand, or language can have its own number, greeting, business hours, and routing rules. Multi-agent routing maps numbers to store views, departments, or time windows so the right person picks up.
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WhatsApp Live Chat & Click-to-Chat Widget
A floating WhatsApp click-to-chat widget for Magento 2 / Adobe Commerce with multi-number agent routing, pre-filled cart/product context, and online/offline schedules. ECOSIRE builds, installs, and supports it on your store.
- Customizable floating chat button: position, color, icon, label, and default greeting — all editable in admin without code changes
- Multi-number / multi-agent routing by store view, department, or business hours so the right person answers
- Pre-filled message carrying live product name, SKU, page URL, and current cart contents for instant context
- Online/offline schedule tied to your store timezone, with configurable away message and offline capture behavior