A build-to-order Odoo module that lets your website visitors and portal users create helpdesk tickets directly from the frontend, while your agents keep full control from the backend. ECOSIRE scopes, builds, installs and supports it for you. Built to order by ECOSIRE for Odoo 17, 18, 19 — indicative price from $249.00 USD; request a quote for a scoped proposal.
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A build-to-order Odoo module that lets your website visitors and portal users create helpdesk tickets directly from the frontend, while your agents keep full control from the backend. ECOSIRE scopes, builds, installs and supports it for you.
Kendiniz kurmanıza gerek yok — ECOSIRE tarafından geliştirilen, kurulan ve desteklenen çalışır bir uygulama.
Tek seferlik geliştirme fiyatıyla başlayın. Kapsamı başlangıçta sizinle birlikte belirleriz.
ECOSIRE, Odoo ortamınızda geliştirir, yapılandırır ve kurar.
Yaklaşık 2–4 haftada yayına alırsınız; lansman sonrası bir destek süresi de dahildir.
Most teams that run Odoo hit the same wall once support volume grows: customers have no clean, branded way to raise a ticket from the website, so requests scatter across email, generic contact forms and phone notes. Odoo's core gives you a portal and, on Enterprise, a Helpdesk app, but out of the box the public-facing capture surface is limited. You cannot easily expose a controlled, field-validated ticket form on an arbitrary website page, decide exactly which fields a visitor sees, gate anonymous versus logged-in submissions, or steer every submission into the right team, stage and SLA without custom work. The result is missed requests, duplicate records and agents copy-pasting emails into tickets by hand.
Website Helpdesk Management is the module we build to close that gap. On the frontend we deliver a QWeb-rendered ticket form (and an optional portal "My Tickets" view) served through Odoo's website and http.Controller routes, with honeypot/CAPTCHA anti-spam, file attachments, and configurable required fields. Every submission is written server-side through a dedicated models.Model, which creates or links to the correct helpdesk.ticket (Enterprise) or an equivalent ticket model we provision on Community, tagging it with the originating website page, partner and channel. Nothing is trusted from the browser: values are re-validated in the controller before the record is created, and the anonymous partner is resolved or created cleanly to avoid duplicate contacts.
Backend control is the whole point of the module. From Settings, administrators configure which teams accept web tickets, the default stage, priority and assignment rule, and which fields are shown to public versus signed-in users. We wire routing through automated actions / server actions so a new web ticket lands in the right team and, on Enterprise, inherits your existing SLA policies. Access is locked down with ir.model.access.csv plus record rules so portal users only ever see their own tickets, and the public controller runs with a tightly scoped sudo() create rather than exposing the model to the world. Confirmation emails, an auto-generated ticket reference, and optional QWeb PDF acknowledgements round out the flow, and everything is exposed over the standard XML-RPC/JSON-RPC API so an external site or app can post tickets too. We build and test against Odoo 17.0, 18.0 and 19.0, and confirm the exact Community-vs-Enterprise behavior during scoping.
Delivery is build-to-order. After a short scoping call we confirm your Odoo version and edition, the fields and teams involved, and any anti-spam or SSO requirements, then hand you a fixed quotation. We build on a staging copy of your database, run UAT with you, and only deploy to production once you sign off, with a rollback plan in hand. Typical delivery is 2-4 weeks from confirmed scope. Pricing starts from $249 (indicative, single-company base scope); multi-company routing, portal SSO, complex SLA/team-assignment logic, or deep localization increase the quoted scope.
Runs the helpdesk day to day and wants every website request captured as a properly-routed ticket with the right team, stage and SLA, instead of chasing shared inboxes and duplicates.
Owns the Odoo instance and needs a maintainable, security-reviewed module (clean ACLs, record rules, scoped controllers) that installs on their exact version and edition without breaking upgrades.
Wants a branded, on-page support form and a portal 'My Tickets' view that matches the site, reduces friction for customers, and keeps spam out.
Standardizing on Odoo and wants a fixed-scope, supported build rather than fragile in-house scripts, with predictable delivery and a rollback safety net.
| Kriter | ECOSIRE | Özel Yapı | Rakip | Odoo Yerlisi |
|---|---|---|---|---|
| Frontend ticket capture | Branded QWeb form on any website page with server-side validation | Whatever you build in-house; quality varies | Generic form, limited page placement and styling | |
| Backend routing control | Configurable team, stage, priority and assignment rules from Settings | Possible but you design and maintain it | Basic defaults, little per-field control | |
| Public vs. portal field control | Per-field visibility for anonymous vs. logged-in users | Requires bespoke logic | Usually one fixed field set | |
| Security model | Scoped `sudo()` controller, `ir.model.access.csv` + record rules reviewed | Depends on developer diligence | Often broad access; varies by author | |
| Spam protection | Honeypot, optional CAPTCHA, per-IP rate limiting | You add it yourself | Sometimes basic, sometimes none | |
| Odoo version fit | Built and tested for your exact 17.0 / 18.0 / 19.0 and edition | You own version compatibility | May lag your version or edition | |
| Support & handover | Docs, training, support window and git repo handover | Internal knowledge only | Vendor forum or ticket queue | |
| Total cost & risk | Fixed quote, UAT on staging, rollback plan | Unpredictable dev + maintenance time | Low upfront but integration/edge-case cost |
No. This is a build-to-order module. We scope it to your Odoo version, edition and workflow, then build, install and support it. It is not an off-the-shelf apps.odoo.com download, and we never claim an instant download.
Typical delivery is 2-4 weeks from confirmed scope. After the scoping call we agree the fields, teams and routing, build on staging, run UAT with you, and deploy to production only once you sign off.
Pricing starts from $249 (indicative, single-company base scope). After a short scoping call we send a fixed quotation. Drivers like multi-company routing, portal SSO, complex SLA/assignment logic or deep localization increase the quoted scope.
Every build includes a post-go-live support window for defect fixes and configuration questions, plus a git handover so future changes are traceable. We maintain compatibility branches for Odoo 17.0, 18.0 and 19.0, and version upgrades or new features are quoted separately.
Both. On Enterprise we integrate directly with the native Helpdesk app and its SLA policies; on Community we provision an equivalent ticket model with the same frontend form, routing and portal view. We confirm the exact behavior for your edition during scoping.
Yes. The form uses a honeypot, optional CAPTCHA and per-IP rate limiting, all fields are re-validated server-side in the controller, and record creation runs under a tightly scoped `sudo()` rather than exposing the model publicly. Security is enforced with `ir.model.access.csv` and record rules.
Yes. Beyond the website form, tickets can be created over Odoo's standard XML-RPC/JSON-RPC API, so an external site, mobile app or integration can post into the same routed pipeline. We document the endpoints in the handover.
A build-to-order Odoo module that lets your website visitors and portal users create helpdesk tickets directly from the frontend, while your agents keep full control from the backend. ECOSIRE scopes, builds, installs and supports it for you.