Repair & RMA Workshop Management is a build-to-order Odoo module ECOSIRE designs, builds, installs, and supports for manufacturers who run their own after-sales repair and warranty service. This is not an instant download from apps.odoo.com — it is a net-new module tailored to your product lines, warranty terms, and workshop process, delivered in a typical one working week window.

The module closes the loop between what you make and what comes back. RMA intake is linked directly to the original stock.production.lot / serial number, so the moment a unit is returned your technicians see its manufacturing history, sale order, delivery date, and prior repairs. A dedicated repair.order model captures the full job: reported fault, diagnostics, parts consumed from inventory (with stock moves and traceability preserved), labor logged against service products, and the resolution — all costed automatically via compute fields with @api.depends so total repair cost and margin update live.

Warranty is validated automatically. Based on the lot's delivery/invoice date and your configured coverage rules (duration, product category, extended-warranty contracts), the module determines in-warranty vs. billable and drives whether the customer is charged or the cost is absorbed as a warranty claim. Loaner and replacement units are tracked as their own inventory-backed records so nothing walks out of the workshop unaccounted for.

Everything is enforced with proper Odoo security — ir.model.access.csv access rights plus record rules so intake clerks, technicians, and workshop managers each see only what they should. Views are native Odoo (list/form/kanban/pivot XML, OWL where interactive), warranty and repair-cost KPI dashboards use pivot/graph views, QWeb reports generate branded repair estimates and RMA slips, and automated actions handle stage transitions and customer notifications. A clean XML-RPC/JSON-RPC surface lets your web portal, e-commerce return form, or external CRM raise RMAs programmatically.

The module runs on Odoo 17, 18, and 19 and is built to work cleanly on Community or Enterprise — we confirm which edition-specific features (e.g. Enterprise field service, subscriptions) your process needs before we scope. ECOSIRE hands over readable, upgrade-safe source, a documented data model, admin and technician training, and a post-launch support window.